Answer your customers where they read about you.
Claim your free listing to keep your details right and answer reviews in public. People read your replies as closely as the reviews.
Philip
GovMint and Tim are the best!
Tim is superb to deal with and is very knowledgeable. If he doesn’t know something, he will get back to you with the answer. Dealing with GovMint has been a pleasure and my investment in coins has done well. Thank you!
Reply from GOVMINT
Thank you for sharing your experience! We’ll be sure to pass along your comments to the team member!
What you get, for free
- Your correct name, address, phone number and website on your listing.
- A public reply under any review, labeled as coming from your company.
- A link you can send customers, so they can review you directly.
What no plan changes
There is no paid plan that removes reviews, hides them or changes your score. That is what makes a good score on Folks Told worth something.
How to claim your listing
Claiming is free, and so is every reply you post afterwards.
Step 1: Email us from your company's domain
Send the listing link from an address at your company's website domain, so we can tell it's really you.
Step 2: We confirm and connect you
We check the request against the listing, usually by calling the number on it.
Step 3: Correct details and reply
Send corrections any time, and reply to reviews in public from then on.
Replying to reviews
Thank people for good reviews, and answer critical ones calmly and specifically: what happened, what you did about it, and how the customer can reach a manager. Customers judge you by how you handle problems.
Replies follow the same guidelines as reviews: no personal details about the customer, no threats and no offers in exchange for changing a review.