Excellent
Based on 717 reviews
101domain4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1999, 101domain is a trusted domain name and web service provider with the largest selection of domain extensions found anywhere. An ICANN accredited domain registrar, 101domain serves over 250,000 customers, in over 180 countries providing Domain Names, Hosting, Google G-Suite, Sectigo SSL Certificates, Cloudflare Infrastructure Services, Domain Name Portfolio Management, Domain Acquisition, Monitoring and Enforcement, and Consulting.
101domain (101domain.com) has 717 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 71 reviews with 1 star · Clear filters
HASSNAIN
They are scamming people litterally i have paid them to purchase a expired domain but they failed due to trade mark issue because domain was link with a media group but now they are not refunding my payment i am reaching them out from several days but they arent solving my issue.
Alberto F.
A bad experience. I hope it doesn't happen to you as well. My domain was set to expire on January 24th. On the morning of January 24th, I placed a renewal order on the website, made the payment, and received confirmation that it had been renewed. On January 25th, they opened a ticket stating that I should have renewed it by January 23rd at 11:59 PM. They have taken away my domain and put it up for auction! My ticket number is 101CM-362328. I am providing it in case they try to claim that this review is not true.
Reply from 101domainJan 25, 2024
Hi Alberto, We sincerely apologize for the situation you are in and we will do everything to assist you in recovering your domain name. We want to start by letting you know that these rules are put in place by the .BY domain registry and are out of our control. We state in all of our domain renewal reminder emails "Please remember the renewal is late if not paid prior to 00:00:01 UTC on the date of expiration". We know that although we provide this information it can be overlooked, and we are very sorry for that. Unfortunately, the .BY domain registry does not have a grace period for late renewals. Their policy is to immediately place expired domain names in a 'pending auction' status to be sent to a public auction at random. Again, we have no control over your domain name once it reaches this status and we have no involvement in the auction. We understand your frustration and our domain specialist has provided you with directions on how you can request for your domain name to be placed in the next available auction by the .BY registry so you can bid on your domain name and hopefully successfully acquire it again. Alternatively, should you not wish to participate in the auction, we can wait for this period to end. If, after the domain is placed for auction it is not purchased, it will be deleted and available to re-register. This usually takes roughly 60 days, though the wait time can vary. If we are not able to re-register the domain at that time, we can cancel the order and refund your account. Please let us know if you have any questions regarding your options. Best regards, 101domain
Rinalds A.
In a way SCAM company. Numerous extensions way more expensive for renewal compared to what they should be. Have paid 5x time the cost compared to official numbers they should be charging. We missed a renewal for one domain that we didn't receive notificiation from them. I paid for renewal but it never came back. Got in touch with support and they asked for extra charge 150$ for 'grace period'. Unbelievable. Are we in 2008.? + on their invoice I had to pay 16$ for the domain again, even though I had paid already for it. Don't put your money into this company, nowadays compared to other services, I would call this scam - holding domain owner as a hostage. Their claims about 'industry standarts are false' and I had never this issue with other .EU domains with other providers. And just to confirm: On first step they will allow you to renew domain for the old renewal price. After some time it won't be renewed and when you get in touch - suddenly you have to pay 150$ for renewal and extra another year. So instead of ~16$ for renewal I paid ~182$. And don't even get me started on their .GE domains that increase price in renewal each year. Last time I paid over 100$ just for renewal while other companies do list this for way cheaper. Each time their answer will be - it's not us, it's the registrant that we have to pay. "restoration fee acts as an insurance policy to guarantee you maintain control" - so how other can give grace period for free? While some can do it longer, other will list 5 days without fees. I was below 5 days.. Joke of a company to just get extra fees. Keep away. Only had poor support responses whenever I had to get in touch with them. And regards their response to the emails - we're using Google Workspace and there are no emails from them in inbox or spam. But suddenly when there's an invoice for me to pay for 150$+ it gets in my email with no problems.. What a coincidence! :) Taking my money somewhere else and would suggest doing that for others. 2-3 years back they didn't have such a policy fee or I was just lucky. Their terms also don't cover .EU domains about fees, unless you know it's ccTLD and even then it's not listed there. So I was charged as gTLDs domain "After the 40-day grace period, there is a 30-day Redemption Period in which you can renew your domain name for an additional $150 USD."
Reply from 101domainJan 9, 2024
Hi Rinalds, We are sorry to hear about your negative experience and would like to address your points directly. Firstly, we apologize if there was any confusion regarding the renewal pricing. We strive to maintain transparent pricing, which is why our prices for new registrations, renewals, and transfers are actually listed on our website for everyone to see. Regarding the missed renewal notification, we have checked our email logs and confirmed that multiple notices were sent to the primary email address associated with your account. We understand that emails can occasionally end up in spam or be overlooked, so we apologize if this occurred. We encourage you to look at your primary email address on file to avoid any future miscommunication. As for the situation with the domain renewal, we do have a restore fee in place for domains that have expired beyond a certain grace period. We understand that this additional charge may be frustrating, but it is imposed by the domain registries and is commonly practiced in the industry. If you prefer not to pay the fee, you have the option to wait for your domain name to expire and then attempt to re-register it. However, the restoration fee acts as an insurance policy to guarantee you maintain control over your domain name. We take customer satisfaction seriously, and if there's anything else we can do to address your concerns or assist you further, please reach out to us directly. Best regards, 101domain
Mourad Al D.
I don't know who can recommend this company, I have been in business since 1998 and I have never seen such careless, a ticket has been opened for days now without even a simple reply.
Reply from 101domainNov 6, 2023
Hi Mourad AI Damarawy, Thank you for reaching out with your concerns. We do not have enough information to locate your account. Your feedback is important to us and we want to ensure this issue is properly investigated. If you could please respond with a domain name in your account or your username, we will do everything we can on our side to make things right for you. Best regards, 101domain
Fern
I am utterly disappointed with the services provided by this company. I had high hopes when I decided to purchase a domain from them, but my experience has been nothing short of a nightmare. Not only did they take my hard-earned money without any hesitation, but they also failed to deliver the promised domain. It's been an excruciatingly frustrating week of waiting and chasing them for an update, only to be met with silence and empty promises.
Reply from 101domainAug 15, 2023
Hi Fern, Thank you for taking the time to share your feedback and allowing us the opportunity to address your concerns. We deeply regret any misunderstanding that occurred about the refund you were expecting and the subsequent frustration it caused you. Upon reviewing your case, we found that you had opened support tickets on the 7th, expressing your desire to cancel your .CO.TH domain registration due to the standard delayed registration time frame of 2 weeks. Our support representative promptly responded to these tickets, explaining that country domain extensions are not always instant like a .COM registration, and that we canceled your order as requested. Since it had been less than 24 hours since the purchase, we were able to void the transaction. However, there doesn't appear to be a time stamp indicating that you had read these responses. We also noticed that you had opened additional tickets on the 11th and the 14th, reiterating your request for a refund. Our team once again responded, explaining that your payment had been voided the same day, therefore no funds were actually withdrawn from your account. We understand that your interactions with a different support agent on livechat might have caused confusion. Our support agent in chat was not fully informed of your situation and should have clarified the situation more effectively. We will be taking your feedback seriously and implementing measures to ensure better communication and support in similar situations in the future. If you still have any questions or concerns, please do not hesitate to reach out. If given the opportunity to work with you again we will do everything to make sure that your experience with us is a positive one moving forward. Best regards, 101domain
Fred M.
website messy Pay first and then ask many documents that cannot provide and no refund, really not use them...
Reply from 101domainJul 13, 2023
Hi Fred Moro, Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience or confusion caused by the requirements for registering a .HU domain and would like to address your concerns. Regarding the specific issue you encountered, we would like to shed some light on the unusual requirements for .HU domains that sound similar to well-known domain names or brands. In such cases, the registry mandates that the registrant complete a "Declaration of Good Faith" form within 30 days of registration. This declaration ensures that the domain will be used in good faith, adhering to the Domain Registration Rules, and avoiding any infringement on third-party rights or misleading use. It is important to note that our FAQs section, located under other information, mentions that registrations for .HU domains are generally non-refundable. However, we understand the unique circumstances surrounding your situation and have decided to make an exception. We have proceeded with issuing a full refund to you. We genuinely value your business and strive to provide the best service possible. It is our sincere hope that this resolution demonstrates our commitment to customer satisfaction. We kindly request that you consider revising or removing your review, as it would greatly help us maintain our reputation and allow us to continue serving you and others effectively. Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you. Thank you for your understanding, and we look forward to serving you better in the future. Best regards, 101domain
Mikko
These a scammers. They charged us for 5 years for renewal without prior notice 2 months in advance. And they refused to refund. This company became scammers. Keep away!
Halwest M.
I have checked the domain "web.krd" from 101domains, and it shows that the domain is available for 42$, after 5 days they told me that the domain cannot be registered due to registration policy, and they delete it from my account, so after that, I have checked the domain again and I was shocked when I saw that the domain is still available but this time not for 42 but 80$!! how this can be accepted!!
