Excellent
Based on 714 reviews
24hr.supply4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to 24hr Supply! We provide plumbing supplies online with dedication, integrity, and consistency.We are located in New York, and all items ship from our warehouse here. Every day we want to delight people like you!
24hr.supply (24hr.supply) has 714 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 33 reviews with 1 star · Clear filters
Scott
Kept getting wrong part. I even email what their part number was and still received wrong part. Only solution was for a refund and not to check why I was getting wrong part. Plus customer service didn’t understand the difference between the parts in order and the parts I received.
Carolina
Ordered 2 gallons of primer and a brush. Only 1 of the 2 gallons arrived; per FedEx: "An inspection of this shipment has determined that the damage was due to inadequate packaging rather than negligence on the part of FedEx." And 24Hr.Supply did NOT refund my money nor try to help only stating it was after their 5 day policy. Did not even offer a replacement when is was their fault. $48.29 Gallon of Primer that I have to pay for because they cannot package their material correctly for shipment. How is that fair?! We have been in business for over 35 years and never treat our customers this way!!! HORRIBLE! Joe was not helpful nor was 24hr. I will not continue to purchase any further items from them!!!!! Sincerely, Discount Plumbing and Supplies YOU Joe, told me to reach out to FedEX so I did, YOU never once stated that you would be contacting them!!!
Reply from 24hr.supplyMay 24, 2023
Hi Carolina, I'm sorry that you went though this hassle. On April 13, we requested pictures, but we haven't gotten that information. Please provide us with the information we requested so that we can try to help you. Our packaging is safe and we win cases with FedEx. For next time, please let us handle the process with FedEx rather than going directly to FedEx. As per our policy, orders need to be inspected before 5 days to potentially receive a refund. If you notice damage on you order, please reach out to us and we will handle it with FedEx. All the best, 24hr Supply
Pablo C.
Bad, bad customer service from Ana from verification department, I placed an order on 01/16/2023 Order #19177 for a Hot Water Pump for $5200, I talked to her like 3 times on the phone between 01/16/2023 to 01/19/2023, I verified all credit car information with her she told me everything was good to go, then here I am almost a month ago struggling trying to get in contact with her because verification was never made according to her, I called her several times during this past week, I also email her and no response. How you're going to keep in business with a such a person like this in that important department. Ana if you read this still waiting for your call or email. 2018758943.
Reply from 24hr.supplyFeb 13, 2023
Hi, Fraud is taken very seriously by us. We are going above and beyond to protect the real card holder here. Thanks, 24hr Supply
Richard C.
I ordered on a Saturday. I asked to cancel on Sunday. Instead of cancelling, and instead of getting back to me, they prepared the product for shipment - withing 30 minutes of my cancellation request (on Sunday). I requested cancellation several more times that day, explained I no longer needed the part, explained that they would be losing money on shipping since I intended to refuse the package. They continued with the shipping process, in the hope, no doubt, that I would just keep the package once I received it, especially if faced with shipping-return charges. In the end, it shipped, and after all my railing, they decided not to charge me return shipping. Whatever; they lost on shipping outbound and on shipping return. And for what? This was far, far from a decent shopping experience of the sort that inspires trust in a company. I have ordered from them before. I will not order from them again.
Reply from 24hr.supplyFeb 10, 2023
Hi Richard, We would love to help you. Unfortunately, we don’t see a return request nor a request to cancel the order. Please reach out to us so we can make it right by you. Thanks, 24hr.supply
Wolleyman
Bought Grundfos 98810910 8.8 GPM 1.5 HP CMBE-1-44 Booster System Pump (110-120V) October 2021. Pump failed and contacted 24hr.supply in April for return and refund. To date, after numerous calls and emails have heard nothing!!
Reply from 24hr.supplyMay 12, 2022
Hi, We will be more than glad to help you with the warranty process for the pump you purchased. On April 15th we emailed you requesting the information we need to process the warranty claim. Please response and we will be happy to help. 24hr Supply
Gerardo G.
very bad costumer service
Reply from 24hr.supplyApr 1, 2022
Hi, I apologize about your bad experience. As per our return policy, it can take up to 7 business days to process mail-in exchanges. We offered to send you a return label on March 22, 2022. However, the return request was canceled. We would love to hear back from you and solve the problem. Bets regards, 24hr Supply
doug W.
Bought 400 1/2" f1960 90s in Nov of 2021 and installed in 2-4 plexes and 2 - 8 plexes, so far I have found 6, 90s that are cast with plastic obstructions. We have had to remove a cabinet,cut open drywall, drill very small holes in pex plugs to check for water passage etc. At least 12 hours of plumbers labor for $516.00 worth of defective 90s. Was told that you had to make a claim within 30 days of purchase. Don't know how you can build a 8 plex in 30 days. have contacted Credit card dispute dept. to at least get credit back for original purchase of $516.00.
Dennis G.
Have been waiting months for prepaid label to return a defective pump. Excuse after excuse. Your best bet, place it into dispute with your credit card company after attempting once to resolve the problem. Go above the head of the first line customer service rep. I wish I would had never bought from this company... rest assured, it was my last
