Great
Based on 627 reviews
25home Furniture4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
25home Furniture (25home.com) has 627 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 423 reviews with 5 stars · Clear filters
Michelle Q.
Love the sectional It took a while to get confirmation of shipping but oh boy was it worth it! The couch is beautiful!!!!!
Reply from 25home FurnitureAug 16, 2023
Thank you so much. If you ever need assistance or have more feedback to share, don't hesitate to reach out. Your satisfaction is our priority!
Evy
Good services, responsive and timely.
Reply from 25home FurnitureAug 16, 2023
Thank you so much. If you ever need assistance or have more feedback to share, don't hesitate to reach out. Your satisfaction is our priority!
Nouha K.
Good communication and accurate info. Came super fast snd very well packaged! Couch looks great and easy to put together. Ottoman is super flexible! I made the mistake thinking it is real leather. But I guess it was not listed as genuine leather. It is a bit slippery when we sit on it!
Reply from 25home FurnitureAug 17, 2023
Thank you so much for your positive feedback! We're thrilled to hear that your experience with us was excellent and that your couch and ottoman are meeting your expectations. We appreciate your kind words about our couch. Your satisfaction is our top priority, and we're here to assist you if you have any questions or concerns in the future. Once again, thank you for choosing us and taking the time to leave the positive feedback!
Jennifer W.
When I decided to buy a couch through 25home I looked through the many options and found so many beautiful items. The website was lovely and I knew exactly what I wanted right away. From the beginning of the process of ordering exactly what I wanted I was lucky enough to have the most wonderful person to help me in the person of Fiona. She helped me with the many questions I had and continually kept me updated on the progress of my order. I never felt like I was just a number in the system. I felt like a valued customer. We are very pleased with our purchase and want to thank Nora for her communication as the couch made its way to us but the biggest thanks goes to Fiona from the very beginning and even after we received the couch. We will definitely look to 25home Furniture as we have the need. Thank you and many blessings- Jennifer
Reply from 25home FurnitureAug 17, 2023
Thank you so much for your kind words and thoughtful feedback regarding your experience with 25home! We are delighted to hear that you had such a positive journey while selecting and purchasing your couch. We're thrilled to know that Fiona and Nora provided you with exceptional assistance throughout the entire process. Your satisfaction is our top priority, and we are grateful for the opportunity to have served you. Please know that we are here for you whenever you need furniture or assistance in the future. We look forward to continuing to meet your needs and providing you with more exceptional experiences. Many blessings to you as well, and thank you once again for choosing 25home.
Hyunseok
This sofa looks exactly as shown in the website. Delivery was smooth. Quality of the leather is surprisingly good. I am a happy buyer.
Reply from 25home FurnitureAug 17, 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're satisfied with our products. Your satisfaction is our ultimate goal, and your kind words motivate us to continue delivering exceptional service. Thanks again for choosing us!
Heyaw
Everything with 25home, from pre-sales to post is a pleasant experience. My initial order was wrong and I had to go through the entire process of returning and replacing with a new replacement order and the team at 25home, Jeff especially, were exceptional with both their support and speed of communication and providing solutions as well as actionable direction. I don't think I've ever dealt with a more "in-tune" ecommerce company and they've sold me on their value proposition. Happy to conclude I'll be a lifelong customer and I'd recommend 25home to friends and family without reservations. Thank you Tina, Terry, and especially Jeff Kennedy for the wonderful experience and support.
Reply from 25home FurnitureAug 17, 2023
We are absolutely delighted to hear about your positive experience with 25home. Your kind words truly warm our hearts, and we're thrilled to know that our team provided you with exceptional support and efficient communication throughout the process. Your decision to consider us a "lifelong customer" and your willingness to recommend 25home to your friends and family is the highest compliment we could receive. Your satisfaction is our ultimate goal, and your kind words motivate us to continue delivering exceptional service. Once again, thank you for taking the time to share your experience . We look forward to serving you in the future and providing you with more exceptional experiences.
Paolo
Excellent service, before and after sales, making the delivery appointment was easy and convenient, in my case took about 7 working days to arrive to Michigan. The sofa I got - Gullichsen Corduroy Cloud Loveseat - is very nice looking, it’s on the firm side and it’s enlightening my living room. I’m not able yet to express a feedback on the durability and washability.
Reply from 25home FurnitureAug 17, 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our service, from ordering to delivery. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and hope you continue to enjoy your new sofa.
Kevin K.
One of our cushions didn't have the same amount of fill as the others, and when I reached out asking if they would help fill the one with more filling, they were responsive and very willing to help. My wife and I love our couch! It's very cozy.
Reply from 25home FurnitureAug 17, 2023
Thank you so much for your kind words! We're thrilled to hear that you and your wife are enjoying the cozy comfort of your couch. We're always here to ensure your satisfaction, and we're glad we could address your concerns about the cushion filling. If you ever need further assistance or have more feedback, please don't hesitate to reach out. Your happiness is our top priority!
