David Peyser SportswearReviews of 32degrees.com

I bought two pairs of pants from 32 degrees. When they arrived and I opened the package, the odor was so bad that I have now washed them 4 times, once using vinegar, once using only detergent, once using scent beads with detergent and finally I went and purchased an odor removing product to use with detergent for the 4th wash. I the pants still smell so bad, I can’t put them in my closet. I will have to throw them away, they are totally unusable.

Absolutely horrible customer service. No phone number to speak to anyone. No one gets back to you on emails. They don't send confirmation on orders. Would never use again. They don't care!

The worst customer service I have encountered in a long long time. My package sat at a FedEx hub for days with no movement, but they told me to wait 10 days and then maybe they would do something about it. I got a delivery date, then it passed, then another, and it passed, days went by with no movement on my order and they refused to do anything about it. Don't waste your time or money with this company, it's not worth it.

I had ordered their product on 9/18/25 for free standard shipping of 5-7 business days, with confirmed delivery on 9/25/25. I did not received, follow up with the company and received canned response. I finally received it on 10/7/25 - total of 13 business days. Customer service responses was extremely poor. I ordered as a birthday gift that did not arrived on time. 32 Degrees offered $10 gift to be redeemed online. what a joke. I just wanted what I ordered. I was going to return it but that would create more work for me. Seriously reconsider ordering from this company if you have expectation for timely delivery per their promises.

I gave this company a try even after reading all these negative reviews. I braced myself for a longer wait for it to arrive. Which did happen. I started the process of making a return. I emailed them, they sent an automated reply, saying to reply AGAIN, with "Agent Needed" to actaully get help. I paid $38 for the item that had several extra fees attached. (A fee from the town I live in?) and others I've never seen from a shipper. If I return it, I don't get ANY of those extra fees back. They also charge a $5.99 shipping fee for a return. So after paying $38 dollars, they will only refund me $26. I feel cheated which is terrible strategy for their brand. *Oh, I should add that the puffer jacket is paper thin. Cheaper than all the other's I've purchased from other companies. * Received an email from customer support. Just know that they will charge back to you not only the $5.99 postage fee, they will charge you, PLUS all shipping fees. From email from the company: "Total Paid $38.75 Your refund of $26.77 reflects the product cost after deducting both the original shipping fee and the $5.99 return shipping fee, in accordance with our Return & Exchange Policy. To explain further: The original shipping fee covers the cost of delivering your order from our warehouse to you, which is paid directly to the carrier once the order is shipped. The $5.99 return shipping fee covers the cost of the prepaid return label and handling when your item is processed back into our system." I was going to keep it because of all the hassle of dealing with this company but this puffer jacket is so thin and flimsy, I couldn't wear this garbage, so I'm returning it and taking the hit. - Just as long as they are happy, right?!

Company made no effort to work with me to get me a size and model that fits me. “Sorry we are out of this model and won’t exchange for a different model even though the sizing is off and doesn’t fit you”. Disappointing customer service. Stay away

Do not buy from this company. Absolutely no no customer service. I’ve tried texting Email and there is no telephone number. So I have three turtlenecks I can’t return.

Worst customer service! My order has not been delivered and they say there is nothing they can do because they ship the cheapest slowest delivery option with Fed Ex. I should have been here on 8/15 and it is still not here. Horrible customer service!!!