Average
Based on 119 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The 3dcart shopping cart solution is a complete web store solution for anyone looking to start an online business, add a shopping cart to their existing website, or to replace their existing shopping cart platform. 3dcart includes the latest, most innovative features, tools, support and technology needed to build, promote and grow your online business. 3dcart's services include the best Technical Support in the industry, 100+ Mobile-Ready Themes featuring the latest technology, order management software, blog, email marketing tools and more. Since 1997, 3dcart has been building online stores for businesses of all sizes. Today, 3dcart is an Inc. 5000 company, a Visa PCI Certified provider and a Google Certified Partner.
3dcart (3dcart.com) has 119 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 33 reviews with 4 stars · Clear filters
michael
I have enjoyed using 3dcart, the basic stuff is pretty easy and there is a lot that the system can do but does require a lot of learning, but if you have money and don't want to do the learning they have service to do if for you as well. I would say I have been using 3d for a long time and I am still learning about what I can and can't do. service is always quick and generally good.
P K.
Pretty easy to set up, but customizing takes some time to learn. Customer support is helpful regarding all our problems so far. The only downside was the initial sales call. I am based in Taiwan, and I had to accommodate their working hours. In my experience, usually the sales agent accommodates the customer. So I had to take the call at 10 pm, which wasn't ideal.
S R.
3DCart offers the functionality I need with good (though maybe not excellent) starting templates. All web resources are available for editing/customizing which is great, though it can be somewhat difficult to figure your way through everything to make good edits. The major things that's missing is a built in test site or sandbox of some sort to try out changes before taking them live. You're required to have an entirely additional site (that you also have to pay for) in order to do that. Overall good, though.
Tiffanie S.
3DCart is quite professional - however in order to obtain the professional feel that you want from your website, you need to purchase additional add-ons on top of the monthly/yearly fee. Their customer service is good depending on the representative you get, there were only a few cases where I had to recall them on another day to get a different representative to help me on a situation the previous couldn't figure out, but all in all, 3DCart gives you a lot of options that can make your ecommerce look amazing IF you have the money to spare. Granted, if you're good at coding html this service will give you more freedom since you can freely edit the codings for the templates they give you.
Jeff M.
I think it's a good platform from a functional and easy of use perspective. There are some things that could be streamlined but overall I've been happy, and I knew nothing about website/storefront design. I've been able to manage my site without much help. The support team has always been responsive and helpful too.
Valerie P.
For the most part I’ve been satisfied with 3dcart I’ve had issues with tech support, if I understood “tech talk” I would be able to fix any issues, since I don’t I do get tired of tech support sounding put out when I ask them to explain it in simple English. Although recently I spoke to a young woman who was able to fix my issues with shipping in about 15 minutes. I was shocked and asked her if she had a direct line for when I have problems that I could just call her and get it fixed the first time and without any condescending tone. She was the best tech support person I’ve spoken too in 2 years.
Diamond Web D.
I have used 3DCart for several of my clients switching from an old system and it has been great. It is very easy to setup and get going with the great theme selection they have and documentation. Lots of helpful apps that make setup of some features very easy. Tech support is responsive and has helped out with a few minor questions we had during the setup. Since the setup, all carts have been running smoothly and we rarely encounter a problem. As a designer I have found the templates very easy to locate and customize as well. Definitely a great cart, thumbs up!
AmieC.
We've been using 3dcart for quite a while now. And we're pleased with the service that they provide. Everyone is knowledgeable and very easy to talk to. Prompt to respond and very good on follow ups!
