3HLinenReviews of 3hlinen.com

Took nearly 3 weeks to receive the order and at the end received the wrong colour. Poor customer service. Overpriced. I read the reviews before purchasing but now wonder if they were not fake. Hard to believe anyone would be happy.

Unreliable company that refuses to answer any emails or chats. Buyer beware!

Cannot find my review on their site so I will place it here. I had a bad experience with them. Quality poor. Curtains rings stick up and can be see seen visibly when you enter the room. Not appealing, still on a search for hooks that might fit. Comes crumbled- lot of work on customer to steam it out. They say they take returns but they don’t actually. Claiming they are a small company. I was not happy with the purchase and wanted to return it in order to buy another brand such as two pages or vision curtains since those companies have pinch pleats that come ready to hang with only minor fixes. Beware. I didn’t see that many negative reviews on their site and believed them to be legit. I probably would not have ordered from their site had I seen these reviews.

I would give negative stars if I could. False advertising, refusing to honour the advertised and purchased price, telling me I had to pay thousands more than what I had paid in order to receive the items, and blaming a website error for pricing mistake but still advertising at that price 6 days later. They refused to honour the order and said they have cancelled it (even though I wanted exactly what I ordered and even offered to compromise on some of the sizing if that was better for them.) but they have not refunded my money. Absolute scam and waste of money. Do not trust. Really hoping to at least get my money back but would have rather had the items I’ve ordered. (Edit) more lies in response below. I had an order for 8 sets of curtains/blinds at $776, amazing price and was stoked with the order. I have screenshots of the advert being up showing the pricing advertised still up 6 days later. Not only did I purchase the only blind size available at the advertised price, I also have sent you photos showing this is the correct size for most of our windows, which is why I chose that size. I have screenshots of your website which showed cancelled but not refunded at the time of this review, and screenshots of my credit card showing no refund at time of review. The refund did not get actioned until after this review, I'm glad I posted the review, as at least it prompted you to action the refund. It’s very on brand of you to lie about it in your response. Happy to provide all evidence and screenshots to trust pilot as this is my exact experience, it’s not embellished.

I purchased fabric samples from 3Hlinen before placing my order. When the ordered curtain arrived the fabric didn’t match the sample and therefore looked bad in a newly built room. I reached out to customer service but they just made the excuse that the curtain wasn’t made from the same fabric dye lot as the samples. They had me send pictures which clearly showed the variation or that the curtain was made in the wrong color. Customer service offered 10% off to remake it in the correct color. I didn’t get what I ordered and their customer service does nothing to correct mistakes. I’m very disappointed that they sell samples and then the product doesn’t match!

It has been a long time since I’ve had such a disappointing and frustrating customer experience as I have had with 3HLinen. Despite the 8-9 day calendar day delivery time, it was one month before my product was dispatched. This was due to a delay in fabric delivery, but this was not clearly communicated to me and I had to email customer services several times to find out where my order was. I tried to ring the offices but the phone just kept ringing out without a response, so it felt extremely difficult to speak to someone. When my order arrived, I discovered I had ordered just one curtain. This was entirely my error (as pointed out by the customer service team), as the information is available online. I still think that it should be more clearly highlight in the product descriptions, but nevertheless this was my error. I wasn’t happy with the quality of the product anyway, as it had loose threads and was already fraying, so I decided to return it for a refund. It took almost two weeks to find out the return process and return delivery address from the customer service team. Frustratingly, this information is not openly available on the website, which quite bizarre. I narrowly managed to return my order within the required 14 days and was reassured that my refund would be received in the following 14 days, however these have come and gone and I have still not received a refund. The difficulty in contacting anyone both over the phone and on email makes me think this whole thing is a scam and I will not receive a refund at all, but I hope not. Nevertheless, I would strongly advise against ordering from 3HLinen and I will not be doing so myself again after this experience.

The order took a very long time to arrive and when I tried to contact someone no one ever answered the phone and email response was very slow.

No communication and no curtain for a month. Will wait 2 more weeks and call the attorney. Just double checked on the banking app and yes it is definitely paid, had to scroll down for some time to find the transaction. If you want a nice curtain for your teenage son, you better order it as soon as he is born.