411 LocalsReviews of 411locals.com

Reply from 411 LocalsFeb 26, 2025

Hi Mr. Ogu, Thank you for your feedback. We sincerely apologize for any inconvenience you’ve experienced. We want to assure you that your cancellation has been processed successfully, and any concerns you had regarding this matter have been addressed. If you have any further questions or need assistance, please don't hesitate to reach out to us directly. We take all concerns seriously and are committed to resolving issues in a fair and timely manner.

Reply from 411 LocalsFeb 19, 2025

Hi Juan, Thank you for sharing your feedback. We’re sorry to hear about your experience. We take all concerns seriously and would like to resolve this for you as quickly as possible. However, we were unable to locate any account or order under the name you provided. Could you please reach out to us directly with more details (like your phone number or the name associated with the account) so we can investigate this further? Our goal is to ensure every customer is satisfied, and we'd love the opportunity to make things right. Looking forward to hearing from you.

Reply from 411 LocalsJan 31, 2025

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We strive to provide value to our clients, and it’s clear that we fell short of your expectations. To better assist you and address your concerns, we would like to request some basic information related to your account. We’ve made this request through Trustpilot, and we hope this will help us investigate further and ensure that we can resolve any issues you may have encountered. We truly value your input, and we’re committed to improving our services. Please don’t hesitate to reach out if you have any additional details or questions.

Reply from 411 LocalsJan 20, 2025

Thank you for sharing your feedback. We truly apologize for any frustration or inconvenience you encountered. Our team is committed to providing exceptional service and clear communication, and we're sorry we didn't meet your expectations. We value your input and will work on improving in these areas. To assist you further, please provide some basic information so we can review the details of your account via the request section here on Trustpilot. If you'd like to discuss your concerns further, please don’t hesitate to contact us directly. Your satisfaction is our priority.

Reply from 411 LocalsJan 20, 2025

Thank you for sharing your experience. We deeply regret that your service did not meet expectations, and we apologize for the frustration this has caused. We understand how important your website and GMB are to your business, and it’s clear we fell short in providing the support you needed. We take your feedback seriously and would like to investigate this further to resolve your concerns. To assist you further, please provide some basic information so we can review the details of your account via the request section here on Trustpilot. our satisfaction is important to us, and we are committed to making things right.

Reply from 411 LocalsJan 10, 2025

Hi Alfredo, Thank you for highlighting the key issues. We would like to address each one clearly and provide a detailed timeline of the events. November 27, 2024: Our first call confirmed that the email address you provided was active and valid for receiving the invite. November 28, 2024: A follow-up call was made to inform you that the invite had been successfully sent and was pending your response. We also sent a text message with a screenshot showing that the invite had been sent. However, you confirmed that you hadn’t received the invite and requested it be sent to an alternative email address. December 3, 2024: During our third follow-up call, you confirmed that you still hadn’t received the invite. You requested that it be sent to a different email address and provided three options via text message. December 9, 2024: In the final follow-up call, you confirmed that you now had access to the website. You also mentioned an issue with the suspension of your listing. We clarified that no changes should be made to the listing in the next seven days, and we reminded you that once you accepted the invite as the main owner, 411Locals no longer had the capability to edit the listing, as ownership had been fully transferred to you. After the transfer, 411Locals had no further responsibility for your listing, as your request had been completed. We advised you to contact Google support via their chat platform for any future issues. We have completed your request, and you confirmed this in our last follow-up call. If you have any further questions or need additional assistance, please feel free to reach out.

Reply from 411 LocalsJan 10, 2025

Hi Paul, We are sorry to hear about your negative experience. We take customer feedback seriously and always aim to provide the best service possible. In order to assist you further and resolve any issues, could you please provide some basic information, such as your account details or the email associated with your account? We've requested it thru the request information center and awaiting for your response. We’re committed to addressing your concerns and finding a solution.

Reply from 411 LocalsDec 19, 2024

Hi Rich, Thank you for sharing your feedback. I understand your frustration with the calls you're receiving. We strive to provide a helpful and efficient experience, and we apologize if you've been inconvenienced. If you'd prefer to stop receiving these calls or have any concerns about them, please let us know, and we will take the necessary steps to resolve the issue.