Average
Based on 601 reviews
8x83.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 30 reviews with 2 stars · Clear filters
Patrick
Very poor phone company, intermitent call dropping and terrible customer support.
Reply from 8x8Oct 18, 2021
Good day, Sorry to hear about your call quality issues with your account. Please send us your account details and latest case ID on [email protected] so we can investigate and escalate the issue internally. Thank you
DR
8x8 is not supported on Chrome OS as advertised. App from Google Playstore does not work and their beta web version has many bugs & security flaws ie hearing people chat over hold music and disconnection issues etc. Best to avoid 8x8 currently if using Chrome based machines until they significantly increase their efforts on App performance. NB Despite 8x8 response it does not work properly on Chrome OS. It is in BETA development which has the flaws noted above. Avoid until addressed if using Chrome hardware.
Reply from 8x8Sep 13, 2021
Good day and thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that 8x8 supports Chrome OS as stated on https://support.8x8.com/cloud-phone-service/voice/work-mobile/8x8-work-chrome-os. If you have any issues or concerns about the current performance, please send us a feedback from the application and our support will do its best to make the application better. This is how you can send feedback https://support.8x8.com/cloud-phone-service/voice/work-desktop/how-to-send-feedback-in-work-for-desktop-or-mobile.
Mark M.
Disappointed doesnt quite cover it. Implementation was really good and supportive. The actual staff who helped were brill. However, now that I'm a customer paying money the company are just not interested in you at all. I logged a Major Business Impact (Level 2) ticket on the 3rd of Sept. As yet its not even been acknowledged - bar the usual automated "we got your question" emails. I've even escalated it multiple times. Still nothing. Simply put - use this company if you can do it all yourself. If you need ANY help *at all* go elsewhere.
Reply from 8x8Sep 13, 2021
Good day Mark, we wanted to reach out and apologize for the experience you had with the service. This is not the type of service we would like our customer to experience. Please feel free to reach out to [email protected] with any further concerns you wish to share.
Dave W.
Positives - overall service works well. Account manager dashboard is complicated (due to so many features) but once you are familiar it allows you a lot of control. I used them for 10 years at two business locations and overall reliability and quality was good. BUT ...... After 10 years, when I ported over to Comcast I got a huge run around. It seems like they simply have a process to slow walk a terminate so they can collect additional fees on the back end before losing you as a customer. Extremely frustrating.
Amos W.
Bad UX; once set up, fine. Whatever. Never got use from it, so tried to cancel. FAQ was useless, of course. Wait times were obnoxious. Accounts are automatically renewed, so follow this. They'll charge you about 85% of the service cost for the rest of the year if you cancel. Work that around in your head. If you plan on marrying them, then maybe it's your best bet. Otherwise, absolutely do not do business with them.
Harry B.
Great platform and has really helped grow my business ,but the worst customer service I have ever received. I am constantly ignored and my requests are never dealt with in a satisfactory way / time frame.
