AaptivReviews of aaptiv.com

The shady practice of making people cancel 48 hours before their trial is up is totally wrong. It's a fine app, but that policy is trash. Plus they never verified my email, which was wrong, when I signed up, so I never got any notices or anything. If you're going to put that high a price tag on your product, you should verify everything step.

The content is great - and I particularly love the mix of stretching, yoga, cardio, and area-focused work. Awesome. The platform is not so great. Nice app, but when I can't log in anywhere and modify my payment settings, something in the UX has been overlooked.

I really love the idea of Aaptiv, I just have a couple of suggestions that would make it even better. For the calorie estimator, users should be able to input their biometrics (height, weight, etc.) and then more accurately estimate the calories burned for each workout, the same as apps such as the “MapMyRun” series, Cronometer, etc. Secondly, I would make a link for each workout to the Spotify playlist used. I think these two things would not be that hard to do and would make the app exponentially better.

I always had this "dream" of running and finding out what it is that people find so addictive....Ive always detested it!!!! The zone? A runner's high? Are you kidding me??? I'm zoning into a gagging choke! My legs are wobbling and I haven't even hit that first corner (only 300 steps!) I'm not meant for this stuff! Well, perhaps the gym? Nope, that doesn't last....too much effort on getting somewhere else and, unless I pay those big trainer fees, I'm still getting no results. ....well, hellooooooo Aaptiv, my new bff!!!!! So convenient too, because Aaptiv is with me wherever I go! Hey, I can even fit a quick guided meditation in while waiting on an important meeting (Aaptiv will take me there and help me relax). Yoga to rise and stretches to prep my body for a good workout...Aaptiv has it all. And now, guess what? I'm finding that "zone"! Though the fantastic coaches on Aaptiv, their enthusiasm and their expertise (btw, the music play list is fun & motivating too), I actually am becoming a runner! And, who would ever imagine it could happen NOW???? I'm 61 years old!!!! It's never too late! Each day I look forward to the newest push ahead of me with Aaptiv! I'm truly soaring and on my way to my own runner's high!

I wish there was a way to sort by the body part you want to work out. Additionally, I feel like there hasn’t been a lot of new workouts posted. Volume is an issue across trainers-some trainers I have to do max volume on my headphones and some I don’t have to to be able to hear them.

Playlists could be more modern or could show a song list so you could avoid a workout instead of experiencing that disappointment or de-motivation in the middle of a run. Would love to be able to see which workouts I have rated low so I can avoid choosing them again or maybe avoid a trainer whose style doesn’t work for me. Would love to see more workouts from Caeser, Ben and John - they are so positive and make workouts great!! Can we include calories and miles for walking or active meditations? It would be nice to track those in the app instead of having to track it elsewhere.

I love the on demand classes There are a great variety of classes to choose from on my own time which is great. The issue I have is the app quits working during some of my work outs. Its awful to be getting into the groove of working out and then all the sudden the work out stops and there is no real easy way to get it back up and running. I tried downloading the work outs, tried on my personal android and work iPhone. it still happens. I posted about it on the website and instead of addressing it I was ignored. I brought it up a 2nd time and others were saying Aaptiv help out only to then get a reply, if you have an issue contact these people. Dealing with customers I would expect they would pass my issue along. I was bummed. I would of given 5 stars expect for the work out stopping to only then not get help from this company, that bummed me out.

Update: Response from Lauren at Aaptiv Hi Tim, My name is Lauren and I lead customer success here at Aaptiv. First off, I want to apologize for the way the agent below handled your request. Not only was he wrong, but the way he handled this request goes against everything our team stands for. We are here to help members like you - and I can assure you it will be handled and not happen again. For your reference, we would never charge a customer if they cancelled during their free trial - but looking into your sign up, you did not get a free trial given the discounted price you received ($69.99). I realize this may have caused confusion but our agent should have seen this on our end and helped you cancel with no charge. I've gone ahead and refunded the amount in total ($69.99) and have left your membership open so you'll still have access to Aaptiv until Nov. 4, 2019. So you get a full year for free. I hope this makes up for the mix-up on our end and that you enjoy working out with Aaptiv. If you ever need anything in the future, please feel free to reach out to me directly. Thank you, Lauren, Aaptiv Support My favorite Aaptiv workout is Justin v. Britney Showdown I thanked Lauren for her follow up to my email below. Interesting that there is a common thread of similar experiences to mine. I have raised my rating to a 3 with a buyer beware warning... Tim A total Scam!!! I signed up on a Monday for the free 7 day trial and tried the app and decided the audio was too confusing so tried to cancel the next day. I was told by Nathan that I waited too long to cancel. I waited ONE day on a free "7" day trial. Said he was not able to refund but would reduce charge to $49.99. Aaptive had already billed me $69.99 and he was going to reduce the rate to $49.99 in 12 months!!!! Do NOT sign up for this service unless you are sure you want it. There is NO canceling. And they will NOT send you the so called terms and conditions that state the waiting period for cancelation...I have contacted my local TV station to get the word out about this outfit.