Great
Based on 126 reviews
abcFlora International Flower Delivery4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At abcFlora.com, we are passionate about providing high-quality flower delivery services to our customers. Our mission is to bring joy, happiness, and comfort to people's lives through the beauty of nature.We offer a wide range of options for any occasion, from birthdays and anniversaries to sympathy arrangements and "just because" deliveries. Our experienced florists take great care in hand-picking the freshest and most vibrant blooms to create stunning arrangements that are sure to impress.In addition to our standard bouquets and arrangements, we also offer custom designs for those who want something truly unique. Our team will work closely with you to understand your vision and bring it to life with our expertise and attention to detail.At abcFlora.com, we understand that convenience is key. That's why we offer flexible delivery options, including same-day and next-day delivery, to ensure that your flowers reach their destination in a timely manner.Our commitment to customer satisfaction extends beyond just the quality of our products. We also prioritize ethical and sustainable practices, working only with suppliers who share our values and commitment to the environment.Whether you're looking to brighten up your own space or surprise someone special, abcFlora.com has everything you need to make your flower delivery experience a memorable one. Browse our selection and place your order today!
abcFlora International Flower Delivery (abcflora.com) has 126 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 20 reviews with 1 star · Clear filters
Carlos G.
Cancelled the order without any explanation.
Reply from abcFlora International Flower DeliveryFeb 6, 2025
We’re sorry to hear about your experience. However, we have no record of an order cancellation under your name. We’ve reached out requesting your order number or any details to locate the transaction, but you have not provided any information. It’s possible that the order was placed on another website.
Nelly
ABCFlora sent the wrong flowers & the flowers they sent were not nearly as beautiful as the ones I had paid for. I ordered the white lillies (which cost $80) and the person I ordered them for received roses. I would NOT have paid $80 for roses I could literally get from the grocery store for $20. I thought I was ordering a beautiful white arrangement for my grieving relatives overseas, and instead they got a handful pink roses. When I reached out the same day as delivery, go figure, no response. So disappointed, I feel like I got scammed. EDIT: yes they replied telling me to reach out via email with my order number (order ABC25911). I’d like to point out that I had already emailed the day the flowers were received and never got a response.
Reply from abcFlora International Flower DeliveryNov 21, 2024
Upon receiving your review, we reached out through Trustpilot to obtain more information, such as your order number, to identify and rectify the issue. Unfortunately, we did not receive the necessary details to investigate your claim further. We take all customer concerns seriously and would like the opportunity to make this right. If you could please contact us directly with your order information, we will ensure that your concerns are addressed promptly.
Clive J.
Absolute disgrace. Had email saying order cancelled with a few hours to go to delivery in Samoa..without any explanation. For a very special lady in a new job in a new country on her birthday. I and she find it appalling. abcflora still havnt had the decency to reply even several hours later. How can you run a business like this?
Reply from abcFlora International Flower DeliveryAug 11, 2024
Upon receiving your review, we reached out through Trustpilot to obtain more information, such as your order number, to identify and rectify the issue. Unfortunately, we did not receive the necessary details to investigate your claim further. We take all customer concerns seriously and would like the opportunity to make this right. If you could please contact us directly at [your contact email/phone number] with your order information, we will ensure that your concerns are addressed promptly.
Lemesis R.
I bought the blush life for my mother to receive on Mother's Day which I was so excited for her to receive since the arrangement is beautiful!! However when the day finally arrived and my mother texted to thank me for the flowers the arrangement was completely different than what I saw and ordered. The arrangement did not even come with a vase even though the description mentioned it came with a vase!!! this was a complete rip off. I will not be ordering from here ever again. I even reached out to them and they have not responded.
Reply from abcFlora International Flower DeliveryMay 15, 2024
Dear Lemesis, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your disappointment with the Mother's Day arrangement you ordered for your mother. We understand how important this gift was for you, and we regret any frustration caused by the discrepancies in your order. We strive to ensure that every arrangement is as beautiful and accurate as the pictures on our website. However, during high-demand periods like Mother's Day, our partner florists sometimes need to make substitutions due to limited flower availability. Our policy does mention this possibility, and we always aim to upgrade the bouquet to a larger one at no additional cost, which was done in your case. Regarding the vase, it appears there was some confusion. The vase is an optional add-on that must be purchased separately, and it was not included in your order. We apologize for any misunderstanding this may have caused. We checked our records and unfortunately did not receive any communication from you via email or phone about this issue. We would have been more than happy to address your concerns and provide a resolution if we had been aware. We value your feedback and would like to make things right. Please contact our customer service team directly at [email protected] or call us at 9543970690, and we will be happy to offer you a compensation for the inconvenience caused. We hope to have the opportunity to serve you better in the future and restore your faith in our service. Warm regards, abcFlora.com
Priscilla
On 11-12-23, I wrote a review about the awful experience I had with this company: they did not deliver flowers on time for my mother's funeral in Dorado, Puerto Rico. The following day, someone (he/she simply signed "abcFlora") replied offering endless apologies and excuses for the lack of service (see their reply in my earlier review). They further stated that a full refund would be issued. Liars, it never happened! I had PayPal intervene to get the refund and on 12-8-23 it was rejected because abcFloral told them the order was fulfilled (yeah, AFTER the funeral took place!). This company does not care and will write anything on social media to appear trustworthy! Do not trust them.
Reply from abcFlora International Flower DeliveryDec 18, 2023
Our deepest sympathies go out to you once again during this challenging time. We appreciate your continued engagement with us. Upon further examination, we'd like to acknowledge that this review closely echoes one shared on November 12, 2023, under a different email address. We understand the importance of genuine feedback, and it's crucial for us to address concerns transparently and constructively. Recognizing the emotions that accompany moments of grief, we want to assure you that we have thoroughly investigated both instances. Our records affirm that the flowers were delivered and accepted by the recipient, aligning with our policies that offer a full refund for orders not delivered on the specified date. Additionally, we want to highlight that your case underwent a review by a third party, specifically PayPal. We are pleased to inform you that, after careful examination, PayPal resolved the matter in our favor, acknowledging the fulfillment of the order. This external validation reinforces the accuracy of our records and our commitment to adhering to policies. While we empathize with any disappointment caused by the delay, we remain dedicated to working towards a resolution that brings comfort during this challenging period. Our customer service team is ready to assist you further, and you can reach out to them directly at [your customer service email or phone number]. For those considering our services, we underscore the importance of trust and transparency. The incident described in these reviews is not reflective of our usual standards, as highlighted by the majority of our reviews that showcase our commitment to quality service and customer satisfaction. We appreciate your understanding and patience throughout this process. If there's anything more we can do to address your concerns or assist you, please don't hesitate to reach out. Sincerely, The abcFlora.com Team
Priscilla M.
I needed to send flowers to Dorado, Puerto Rico for my mother's funeraI scheduled on November 11, 2023 at 10:0AM. I placed (and paid) for the order on November 6, 2023 for delivery on November 10, 2023. The flowers DID NOT arrive on the 10th. as requested. After many emails (no phone contact available) to abc Floral, they were delivered the FOLLOWING DAY at 3:45PM. The woman who delivered the flowers to the house, told my sister that her shop had barely received the order that afternoon. Hence, based on these facts, I will never place an order for anything from this company and do not recommend them to anyone. Extremely unreliable.
Reply from abcFlora International Flower DeliveryNov 13, 2023
First and foremost, please accept our sincerest condolences on the passing of your mother. We understand the importance of timely delivery, especially during such sensitive occasions, and we deeply regret any distress our service may have caused you and your family. We genuinely apologize for the delayed delivery of the flowers for your mother's funeral. We understand the gravity of the situation, and we are truly sorry for any additional stress this may have caused during an already difficult time. Upon investigating the matter, we discovered that there was an unforeseen delay in processing your order, which resulted in the flowers not reaching their intended destination on the requested date. We acknowledge the frustration and disappointment this must have caused, and we take full responsibility for the lapse in our service. In accordance with our policies, we would like to assure you that we are committed to making things right. As outlined in our Refund Policy (https://abcflora.com/policies/refund-policy), we offer a full refund for orders not delivered on the specified date. We understand that this cannot fully compensate for the inconvenience, but we hope it can provide some measure of amends. Additionally, we have taken immediate steps to address the internal issues that led to this delay and are implementing measures to prevent such incidents in the future. Our customers' satisfaction is of utmost importance to us, and we are committed to learning from this experience to improve our services. We appreciate your patience and understanding during this challenging time. If there is anything else we can do to make amends or assist you further, please do not hesitate to contact us. Your feedback is invaluable, and we are dedicated to ensuring that incidents like this are not repeated. Once again, we extend our deepest sympathies for your loss, and we thank you for bringing this matter to our attention. Sincerely, abcFlora.com
yvrlhr
If I could give zero stars I would. I ordered a bouquet costing over £100 for my mother‘s 80th birthday, and had it sent to Canada. It was meant to arrive the day before her birthday. I also provided a local contact number. The flowers never arrived, and no one called the local contact number. I didn’t get an email or any communication – nothing at all. I have contacted abc Flora to try to resolve this but whatever the outcome nothing can change the fact that the flowers never arrived on the day itself. This was an extremely important birthday and we are all very upset that the flowers never arrived. I just cannot comprehend how any business can provide this level of service. It shows a complete disrespect for the customer. I will never ever order from them again.
Reply from abcFlora International Flower DeliveryMar 19, 2022
Dear customer - as advised on the email sent you we have provided with full refund while we start an investigation, be sure a compensation will be granted. We have sent you emails with no response from your side, please check you SPAM/JUNK folder. Thanks and sorry for any inconvenience.
VICTOR D.
I PURCHASE AN ORDER 2DAYS AGO WHICH WAS SUPPOSE TO BE DELIVERED YESTERDAY LIKE THEY CLAIM, HAVE MADE PAYMENT , THERE'S NO RESPONSE OF ORDER BEEN DELIVERED TO THE RECIPIENT , THIS IS PURE EVIL AND SCAME FROM ABCFLORA.COM THEY DON'T RESPOND TO ANY OF MY EMAIL OR SEND ME THE UPDATE OF THE ORDER NOR TRACKING NUMBER, SO MY ADVICE TO OUT THERE THAT COME ACROSS THIS SITE IS TO MOVE ON, DON'T DO BUY NOTHING FROM THEM BECAUSE THEY ARE SCAM, I PAID WITH BITCOIN, JUST SAFE YOURSELF THE STRESS AND GET A BETTER SITE THAN ABCFLORA.COM
