Excellent
Based on 61 reviews
accessibleGO4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
accessibleGO is the first-ever hotel booking service built exclusively for people with accessibility needs. With proprietary accessibility information for thousands of hotels across America, special discounted rates, an unparalleled customer service experience, and access to a dynamic community of like-minded travelers, you can trust that when you book with us— we’ve got your back.
accessibleGO (accessiblego.com) has 61 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 59 reviews with 5 stars · Clear filters
Joseph
We used your service about 3 months ago and the property suggested was truly outstanding, The price was right on, It was easy to navigate.
Reply from accessibleGOJan 19, 2024
Hi Joseph - Thank you for your feedback! We are happy to hear that the price matched as well!
Gil F.
What I asked for I received, no hassle
Reply from accessibleGOJan 19, 2024
Hi Gil - Thank you for your feedback! We strive to provide hassle-free booking experiences. Much appreciated!
Leah V.
Real no-BS hands-on help! We've booked rooms through this company a few times now. Any time something comes up, I'm surprised by how easy it is to get ahold of a real human who knows how to fix the problem. When the problem is on the hotel's end, they call the hotel and set things straight. It's really been incredibly useful.
Reply from accessibleGOJan 19, 2024
Hi Leah - Thank you for your straightforward feedback! We sincerely appreciate it! We are always here to help - a real live person as you mentioned.
Ginny L.
The accesibleGo representative, Patch, went far and beyond any other experience I've had in the past. She made sure every hotel room was to accessible specifications required by the family and called prior to stay dates to verify. She made traveling with a wheelchair bound person easier to plan and execute.
Reply from accessibleGOJan 19, 2024
Hi Ginny - Thank you for your feedback! It was quite a road trip journey! So happy to hear everything went smoothly. Looking forward to the next trip!
cec48
Your company was very helpful with finding me a hotel with a recliner to sleep on. Thank you! Although the hotel had a recliner in the room, I’m not sure I would stay there again. It was not very clean and we were assigned a room right next to the very noisy hallway and reception desk area. Again, thank you for your help. I will definitely use your assistance in the future,
Reply from accessibleGOJan 19, 2024
Hi Candice - Thank you for providing this valuable feedback! Great news - we have partnered with a medical supply company that provides recliner rentals for the duration of the stay. Moving forward, we can offer this support now rather than only relying on what hotels have in-house.
Andy K.
This is a remarkable site. It has all the feature of the major hotel sites and the prices for reservations are as good as Hotels.com etc. What make this site so useful is the additional free feature of helping you find accessible rooms and then checking to make sure all the features that you need are in place for the reservation. It is a unique and very useful site.
Reply from accessibleGOJan 19, 2024
Hi Andy - Thank you for your kind feedback! We definitely seek to provide unique and customized support. Glad to hear that the price was right too!
Marlene L.
It was wonderful. Great room. The walk in shower with a seat was such a blessing. We were driving across country and this made our trip so much better.
Reply from accessibleGOJan 19, 2024
Hi Marlene - Thank you for this kind feedback! We are so happy to hear that the trip planning process was a blessing!
Donna L.
I love this service. I have booked with accessibileGo the past 5 or 6 times we have stayed away from home. Each time, they work with the hotel to make certain the room meets my needs and that I will not be moved to a non accessible room. They make an additional call a few days before my stay to confirm. All the details of my booking are emailed to me in addition to the details of the calls. To date, every booking has been a positive experience. I’m leaving for another stay tomorrow morning. I will update after the stay, however I expect it will be great.
Reply from accessibleGOJan 19, 2024
Hi Donna - We are so happy to hear you have had such positive experiences! We aim to provide all of the details you need for a wonderful trip! Thank you!
