Average
Based on 88 reviews
Access Wireless3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Access Wireless is one of the top telecommunication service providers offering FREE DATA + TALK + TEXT to eligible consumers that qualify through the government-funded Lifeline program. Lifeline is operated by the Federal Communications Commission (FCC). Eligibility is determined by the National Verifier and National Lifeline Accountability Database, administered by the Universal Service Administrative Company (USAC). Qualification through Income, Tribal Head Start, Food Distribution Program on Indian Reservation (FDPIR), Medicaid, Supplemental Nutrition Assistance Program (SNAP/Food Stamps), Supplemental Security Income (SSI), Bureau of Indian Affairs (BIA) General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TANF), Veterans Pension and Survivors Benefit Programs. Access Wireless network services are provided on the Nationwide LTE/4G/5G Network. Apply now at: https://www.accesswireless.com/
Access Wireless (accesswireless.com) has 88 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 38 reviews with 1 star · Clear filters
customer
My line doesn't work outside of my house.
Reply from Access WirelessMar 17, 2026
We’re sorry to hear that your line isn’t working outside of your home. Please reach out to our Customer Support team so we can check your coverage and help troubleshoot the issue. You can contact us at 1-866-594-3644 or visit https://www.accesswireless.com/faq-support/ for assistance. We’re here to help! 📱
customer
I run out of minutes and data in 1 day wish it was unlimited
Reply from Access WirelessMar 13, 2026
We’re sorry to hear about your experience. Our goal is to provide reliable service that helps customers stay connected when they need it most. If you’re running out of minutes or data quickly, our support team would be happy to review your usage and make sure your plan is working as expected. Please reach out to customer support at https://www.accesswireless.com/contact-us so we can take a closer look and help find the best solution for you.
Elaine M.
Access Wireless did respond to my review. I HAVE contacted AW by email and still NO ONE has been helpful! I need my pin and account number to drop the service! Don't bother with this service ! There is no way to get a live agent on the phone !! I have tried repeatedly to get my pin and drop the service, and this has proved impossible. Every single number provided drops the calls. I spent double the amount of money on this service due to the slow connection and limited text/talk.
Reply from Access WirelessMar 13, 2026
Hi Elaine, We’re sorry to hear about your experience and the difficulty you’ve had trying to reach support. That’s certainly not the experience we want for our customers. Please contact us at https://www.accesswireless.com/contact-us with your name and the phone number associated with your account so our team can look into this right away and help you get the information you need, including your PIN and any assistance with your service. We appreciate you bringing this to our attention and want to make this right. Access Wireless Team
John
I lost my phone, Access wireless, sent a free replacement the $29 dollar PCD, it doesn't work, I have eno idea where the SIM card in, in the event I want another phone, it super frustrating, I'm a senior citizen and have been a long time customer, there were no instructions for this 4g phone, that won't work in a 5G world. I would appreciate a new one, to replace the one just sent that is of no use. the back talk feature will not shut off, and it randomly says things like pager on the side or something crazy. It gets hot, I have not been able to make, or answer a call.
Reply from Access WirelessMar 12, 2026
Hello John. We’re really sorry to hear about the frustration you’ve experienced — that’s certainly not the experience we want for our customers, especially someone who has been with us for a long time. The replacement phone we sent should absolutely work for calls and basic service, and we understand how confusing it can be if the SIM card location or accessibility features aren’t clear. The voice or “talk back” feature you’re describing can sometimes be accidentally turned on and may cause the phone to speak menu items or buttons. The phone also should not be getting unusually hot or preventing you from making or receiving calls. Please reach out to our support team at https://www.accesswireless.com/contact-us so we can help troubleshoot the issue and, if needed, arrange a replacement device that works properly for you. Our team can also walk you through how to locate the SIM card and turn off accessibility features step-by-step.
customer
Well for starters The service is not good I don’t get enough gigs and my phone service goes out frequently only thing I can do is text and that’s limited with out service I would not recommend
Reply from Access WirelessJan 14, 2026
Hello Thomas, we’re sorry to hear about your experience and appreciate you sharing this feedback. Reliable service is important to us, and we understand how frustrating it can be to have limited data and frequent service interruptions. Our team would like the opportunity to look into your coverage and account to see how we can help improve your experience. Please reach out to our Customer Care team at https://www.accesswireless.com/contact-us so we can assist you further.
Sherri B.
This has to be the absolute worse cell service provider. I can't find a single thing good to say about them. The phone is terrible as well. It takes forever to load a page, when I say forever I'm talking worse than dial up. I get kicked out of every game I play. I can't answer the phone if I'm on my phone. This is because the phone screen disappears after it rings. It costs 15 bucks for 3 g of data. When your 6 g are up it's over. Every other cell service at least gives you data just not high speed. Not this company. It's over, you can't get on the internet without giving them 15 more dollars. I'm looking to change but as we all know there's a fee to change, first month plus the cost of the phone. Times are tough and they make it tougher. I would not recommend. Terrible service and 1999 mentality as far as price for data.
Reply from Access WirelessJan 13, 2026
Hi Sherri, We’re really sorry to hear about your experience, and we understand how frustrating this must be—especially when reliable service is something you depend on every day. That’s not the experience we want for any customer. We also want to clarify that Access Wireless does not charge a fee to change or transfer service. We’d genuinely like the opportunity to review your account, device, and coverage to see if there’s anything we can do to improve your experience or recommend a better option for your needs. Please reach out to our Customer Care team directly at https://www.accesswireless.com/contact-us Thank you for sharing your feedback—it helps us identify where we need to do better. Access Wireless Team
Alexander C.
You mailed my package too the wrong address smh
Reply from Access WirelessDec 29, 2025
We’re sorry to hear about this experience and understand how frustrating that can be. Please contact us at https://www.accesswireless.com/contact-us with your full name and order details so we can review what happened and help resolve this as quickly as possible. Thank you for bringing this to our attention.
Seven
Dropped calls with a no cellular network available pop up and phone stops working several minutes. No cellular network available. At the same time text says please insert a SIM card. Phone screen freezes all the time on all apps including when trying to make a call. Slow slow slow with only 65% of storage used. So many lock ups and freezes it feels like you are on dial-up. Imagine if you had an emergency and the screen locks and you have to turn the phone off and on before calling for help! You have to hold the power button for a realllly long time to get it to shut off when it freezes up. Then the same to turn it back on. So long you think it is finally the end, but no. You will be put through the hoops to try to fix. They only charge $29 for the handset but will make you call them or be available to be called back numerous times. They will make you keep using the broken phone and for me I had to call and keep other busy peoples phone tied up so that I could waste me time waiting for the call to be dropped to prove that something is still wrong. No wonder I got this phone in April and waited until it dropped an interview call, a call with a prospective school for my child and finally a call with the education department before I called them for help. What a nightmare. I am leaving out my more personal calls like to my doctors and the reasons I have health emergencies I am disabled. The made me do a system restore which is really all there is to fix a phone. Everything after that is just to wear you down. After that they had me do a system update which of course was ridiculous since I had tried that many times over the course of the year and the phone does it periodically on its own. I called after the system update and the women made up a whole wait two more hours after system update then place a call story to get rid of me. You have to call from a different phone, which is I did with my echo dot which does outgoing calls only. Then they said I needed to be available for a call back. I waited on the phone and after ten minutes someone got on the line and said hello hello loudly and then immediately hung up! Then I tired the phone again and had to be on the call 28 minutes until it does not work again and then called them back. Now they want me to system restore my phone and have to re-set up all of my apps and lose all of my photos and downloaded files. All to save themselves $29. And I am entitled to a new handset in April anyway. And they are welcome to have this one back! Their response says something about them sending a replacement which is not the case. I have to reset the phone and I cannot do that right now the season makes me very ill.
Reply from Access WirelessDec 16, 2025
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you went through—especially with dropped calls, freezing issues, and the amount of time it took to reach a resolution. We understand how concerning this can be, particularly when your phone is needed for important or emergency situations. Our troubleshooting steps are intended to identify and resolve issues as quickly as possible, but we recognize that in your case the process felt prolonged and exhausting. That is not the experience we want for our customers, and we’re sorry it took so long to determine that a replacement device was needed. We appreciate your patience while a new handset is being sent, and we truly hope it arrives as quickly as possible and resolves the issue fully. Your feedback is important to us and helps us improve how we support our customers moving forward. If you need additional assistance once the new phone arrives, our support team will be ready to help. Contact us at https://www.accesswireless.com/contact-us
