AccountantsWorldReviews of accountantsworld.com

Their accounting software, AccountingPower, is buggy. The product is poorly supported. Bank reconciliations become unreconciled, software allows broken journal entries to occur, software allows you to make a journal entry where debits don't equal credits, reporting is limited. There are some good features, but they are over-powered by the bad.

We have had an issue with W2s not calculating correctly for over two weeks now. Support finally returned my phone call today to let me know it was fixed, which it was not. I left a message for the supervisor this morning and am still waiting on a return phone call. I now have to prepare the W2s/W3s in another program instead of wasting anymore time on the "support team." Our firm will be searching for a new payroll software this year.

My honest opinion is the software is probably the best out there; however, the cost is astronomical, the customer service is unbelievably poor, and the procedure to discontinue use of the software is difficult to navigate as well as totally misleading. We went back to our old payroll provider for these reasons; however, no one tells you that you ALSO have to make each client inactive! WHAT? I sent an email indicating that we intended to discontinue the service. We did not receive any confirmation of same and NO ONE said hey by the way, be sure to make your clients inactive. I TOTALLY believe that is by design because we just got billed for each client - even though we had not run a payroll! Then when I asked about the bill someone said you have to make them inactive...BLAH, BLAH, BLAH! When I asked them to credit the charge.....guess what....NO ONE has replied yet. It figures because we had that same experience when we were paying $ 15000.00 per year for the software. I am a 30 year CPA and have never seen anything like this! They failed miserably and can't even bother to respond!

We have used this company for years, they recently "updated" their suite. Every time they update, they break more than they fix. Support isn't supportive, and we have had massive billing issues with this company. Would not recommend to any business.

Accountants World failed to direct deposit my clients payroll. We submitted everything on time on our end. They had no explanation, and no resolution. We had to scramble to initiate same day wire transfers to employees across the country, incurring wire and banking fees, not to mention a full day of office time for two of my employees devoted to this issue. 30+ phone calls later, usually with them promising to have a manager call me back who never did, and finally I get a response that they wont reimburse the wire fees. This was their mistake, and we had to pay for it. Crazy. Don't use this company. The pricing is attractive, but I wish we didn't switch.

I wish I had read these reviews before purchasing. The customer service is horrendous. Waiting on an issue that hasn't been resolved for 3 weeks now. It has cost me several clients. Also the Payroll Relief is complicated and time consuming. Can't recommend.

Very Bad customer support, There is one guy in support, Mr. Anil who doesnot know anything but pretend to know the support. he did messed up my account.

I do not recommend. I wish I spent more and get an adequate payroll program. You can not amend a payroll tax return. What software prepare a form and then you can not make changes. The program is old, outdated and cause a lot of problems. Their staff people also gives you a lot of wrong information causing problem with the State. They told me that I have to get forms off the internet to make a basic amendment. (report additional wages) What is the point of having their software. (horrible and I will start enrolling new clients in a different software program).