AccountantsWorldReviews of accountantsworld.com

Customer service is the worst I've seen. All they do is talk, no one takes action and there is no follow-up when making requests for services. This is an antiquated system. The Cloud Cabinet is a joke. Clients have difficulty using it and when I asked for it to be removed, I am told it cannot be removed. The content on Newsletters is just copied from everywhere else, nothing original. And if you don't comply with their full services, you get nothing. I set standards for my company. When a service provider cannot meet those standards in the slightest, they must go. Stay away!

It is absurd some of the functions one must go thru just to set up and process a payroll using Accounts World payroll program. The entire time we were setting up the program we felt that we were working with a want to be company. Input the payroll on their payroll input page is almost a joke, the page has all of the appropriate columns for employees, hours, OT, Vacation, etc., most of which will not be used. Can you go down the list of employees to post the hours, no, one must tab thru all eight columns to get to the next employee hour column. One would think that when you send out the payroll reports with payroll there would be a time sheet enclosed for the next payroll, especially for small companies. Not with Accounts World, you must generate a separate sheet and separate email to the client, 9 extra steps to accomplish this task. Client support is dismal at best and if you are on the west coast have your needs in the morning, they are closed for the most part in our afternoon and evenings. While they do have some support until 4:00 PST. After that, nada. Additionally, we found some of the staff to be not well informed as to how the program functions. The one highlight was a Nicole Savastano, very easy to work and relatively knowledgable. These are just a couple of the issues that make this program no workable for us.

I have been using the software for over a year now and the support is mediocre, at best. The training and communication is non existant. If I had better training we would not have to call and find out how to handle various situations. Some reports do not support fiscal years. When I first started I informed them they were reporting the local wages incorrectly on the w-2 and had to show them in writing they were incorrect. They eventually made the fix but did not report it and made a change on the local tax setup for employees and did not communicate it either. They are unreasonable If your client has insufficient funds, in fact they will cut them off from all future electronic services plus charge you $100. This makes no sense as they do not release the funds to the tax authorities or employees until they have the funds from the client, so they are not at any risk. There client onboarding process takes way too long My advice is to steer clear, we are looking to switch.

When I signed up for Payroll Relief, their website and their sales rep, Patrick Chilcoate, promised "full service" payroll. But three months later at the end of the quarter, I discovered that they were not e-filing or e-paying the Arizona Unemployment tax returns and payments. That means you have to process these manually or obtain a specific POA from your client to prepare an online return on the Arizona Unemployment website. It requires far more time to process and this was frankly embarassing for me because my clients were accustomed to full service e-filing. I have repeatedly requested that they make this a priority but can obtain no commitment. Nor are they willing to discount the price. The customer service has been inconsistent, but lately has declined. It took 7 contacts over a period of 9 days recently to get a response. Updated Response to Accountants World Delayed Reply: The ownership of this problem belongs to Payroll Relief and unfortunately reflects unfavorably upon their customer service and internal communications. I set up a handful of clients on their system at the beginning of 2016. When I called to ask why I couldn’t electronically file AZ unemployment returns, I was directed to the software which showed there was no option to electronically file these returns. During four subsequent conversations over the next 10 months, including two with technical support staff and one with Patrick Chilcoate in Sales, I requested that this be made a priority. At no time did any one of these individuals tell me that Payroll Relief had already begun electronic filing AZ unemployment returns. When they posted a reply to my review on Friday, nearly 5 months after my review was posted, claiming I had been misinformed, I was flabbergasted. I immediately called to ask when efiling of AZ unemployment returns had been implemented and was initially told they couldn’t tell me, but ‘had been working on it’. When I asked why they hadn’t sent me an email, I was told they don’t send emails notifying customers of programming changes. Later on Friday, I received a call telling me they had been offering this service for 10 months and that notification had been posted on the website, but of course, it is not posted there now. Nevertheless, they sent me yet another marketing email this morning inviting me to a webinar where they have experts who will tell ME how to run MY business. REALLY???

This product is not for everyone as I am having one issue after another. Purchased 2 weeks ago and am attempting to get a refund as they claim to have a 30-day money back guarantee. No one will respond to email, messages, or phone calls. Have spent these two weeks attempting to set up one client. There are all sorts of glitches with uploading prior payrolls, etc. Told to change browsers. So, I attempted a new onboarding with a very small client. Chrome will not allow other fields to be populated. I am so sick because I have direct deposit payroll due next Friday. And, it won't happen with Payroll Relief. If I ever get the client set up, it will take 8 to 18 days to be approved for any type of e-file services. That means the only thing I can do is write a check. No tax returns, no monthly income tax deposits, no direct deposit for employees, no deposits whatsoever. I must do it all manually. The setup period is extremely long to start with. You won't get any support unless you take the once weekly "live" recorded orientation webinar. So, one is behind every other company to begin with. The unnamed female sales rep, suggested yesterday I disable my security as that was probably the issue. This has been the absolute worst experience with a payroll provider I have ever had. As a former CFO and working my way up the ladder in various companies with more years of hands on experience than I care to state and having probably worked with at least 20 or 30 different products, I cannot recall any with so many basic issues. I truly wish someone out there had even hinted this product was not even adequate.

I was with them for 15 years and they treat their customers terribly. Do not use them