ACEMAGIC Reviews | Read Customer Reviews of acemagicians.com

ACEMAGIC Reviews | Read Customer Reviews of acemagicians.com

ACEMAGIC reviews

Showing 149 reviews with 1 star · Clear filters

Jennifer H.
Apr 25, 2024
DO NOT BUY!!
DO NOT BUY!!! WORST CUSTOMER SERVICE EVER!! Iasked for what cord to buy to replace my BRAND NEW ax15...they sent me a Netflix link and fobbed me off. Absolutely abysmal service! Yeah... pretend you want to help me by posting reply to my review..your crooks. Nice try..I've already been told you won't help me
Reply from ACEMAGICMay 15, 2024
Sorry for causing you any trouble. Do you want to replace the power adapter of AX15? Please send us your order number and email address and we will verify and process it immediately.
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HL
Apr 17, 2024
Windows setup process suspicious, pre-installed malware/spyware found
Windows 11 setup process doesn't prompt for Microsoft account. There are suspicious and questionable pre-installed malware/spyware in C:\Recovery\OEM\OSVer\EDIDEV.exe and others under C:\Windows. I had to wipe all and rebuild OS.
Reply from ACEMAGICMay 15, 2024
Regarding this problem, our technical team will provide you with professional solutions. Please send us your order number and email address and we will verify and process it immediately.
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Krzysztof G.
Apr 16, 2024
16 days after ordering a mini pc still…
16 days after ordering a mini pc still no shippment and no information whatsoever. Customer service not replying to my emails. Unacceptable.
Reply from ACEMAGICMay 15, 2024
Sorry for causing you any trouble. Did you receive your order now？Please send us your order number and email address and we will verify and process it immediately.
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P M.
Apr 14, 2024
Purchased an ACEMAGICIAN Nipogi CK10…
Purchased an ACEMAGICIAN Nipogi CK10 from '3_pin_plug' on Ebay. It failed after 8mnths, no booting and despite many attempts could not be recovered. By this time I deduced that the 512GB SSD had failed. Attempts to invoke the warranty, through the seller, Ebay even PAYPAl. Although all I require is a REPAIR UNDER THE TERMS OF THE WARRANTY. I shall continue try to find a way to have the Warranty honoured.
Reply from ACEMAGICMay 15, 2024
Sorry for the inconvenience, if your product is within the warranty period, we will replace it for you, don't worry. Please send us your order number and email address to Ebay customer service and we will verify and process it immediately.
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Marie-France S.
Apr 8, 2024
L'ordinateur n'ouvre plus
L'ordinateur n'ouvre plus. Je l'ai depuis deux semaines
Reply from ACEMAGICMay 15, 2024
Désolé pour le désagrément, si votre produit est pendant la période de garantie, nous le remplacerons pour vous, ne vous inquiétez pas. Veuillez nous envoyer votre numéro de commande et votre adresse e-mail et nous les vérifierons et les traiterons immédiatement.
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Christian F.
Mar 1, 2024
Der Rechner bleibt in der Bootchleife
Der Rechner bleibt in der Bootchleife, keine info, kein pipsen.., immer wieder..., es wird keine SSD Plate gefunden. Als ich den Rechner Bestellt habe, kam keine Bestätigung. Habe drei Tage mit ACEMagic E-Mails ausgetauscht... Nie wieder, und den eine stern würde ich auch noch abziehen geht aber nicht... Ausserdem werden die Rechner nicht von München verkauft, sonder aus China. In Münchein ist ein Fake Büro wo alle weiter geleitet wird. Ich habe mit dem Support von ACEMAGIC drei Tage gesprochen damit ich überhaubt einen Rechner bekomme, mittlerweile geht mir das am Ar*** vorbei, habe eben 700 Euro in den Sand gesetzt.., macht das nicht bitte..
Reply from ACEMAGICMar 4, 2024
Vielen Dank für die Zusammenarbeit mit uns bei der Fehlerbehebung per E-Mail. Wir verfügen über einen speziellen technischen Support, der Sie bei der Lösung von PC-Problemen unterstützt. Wenn wir Ihnen bei Ihrem Problem nicht weiterhelfen können und Ihre Bestellung innerhalb der Garantiezeit liegt, stellen wir Ihnen einen Ersatz zur Verfügung. Bitte senden Sie Ihre Bestellnummer und Ihr PC-Fehlerproblem an unsere Kundendienst-E-Mail-Adresse: [email protected] , wir ersetzen es für Sie.
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Geraint R.
Feb 29, 2024
Chaotic key board and dire customer service.
I purchased an AX15 from this company through Amazon. After setting the laptop up, including downloading an antivirus, I went to send my first email to find that the @ key was not where indicated. Also the "£, # " keys were also incorrectly placed. I've contacted Acemagic and Acemagicians 3 times with regards to the problem but my emails have been met with a blank response. It would seem their dire build quality is equalled only by their appalling customer service!
Reply from ACEMAGICMar 4, 2024
We are very sorry to bring you a bad shopping experience, but please rest assured that we have dedicated technical support and we will help you solve any problems with your notebook. If the measures are ineffective and your order is within the warranty period, we will You make the replacement. You can tell us your email address so that we can check your information, and then we will give you a satisfactory reply.
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D R.
Feb 4, 2024
I just received the laptop and it's not…
I just received the laptop and it's not allowing me to sign in. Didn't get instructions and no one to help.
Reply from ACEMAGICMar 4, 2024
Sorry for the inconvenience. Your email was not responded to in time. It may be due to holidays or other reasons that our customer service staff have not seen your other emails or the email has automatically entered spam. Thank you very much for waiting. Please send your order and problems encountered, please send your order number and problems encountered to our after-sales customer service email: [email protected] We will give priority to your messages. You can also tell us your email address, and we will screen the email and handle your problem.
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