Poor
Based on 290 reviews
ACEMAGIC2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2013, a group of tech enthusiasts were inspired by the "Magician Impossible" series. They set out to create a brand that would deliver computing solutions that were not only powerful but also fun and accessible. Today, Acemagician is leading the way in miniaturizing personal electronic devices, making technology more convenient, portable, and accessible. Our brand slogan, "Mini Space, Big World," reflects our mission to bring the magic of technology to the world of personal consumer microelectronics.We are passionate about empowering individuals and businesses with cutting-edge technology that helps them achieve more and reach their full potential with our personal consumer microelectronics.We provide powerful mini PCs that empower individuals and businesses to unleash maximum computing power in a compact form factor, enabling them to work and create from anywhere. We are committed to sustainability and strive to offer portable computing solutions that reduce environmental impact while providing cutting-edge technology. Through our innovation and dedication to efficient computing, we aim to enable people to achieve more with limited space and resources.
ACEMAGIC (acemagicians.com) has 290 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 149 reviews with 1 star · Clear filters
Patrick in C.
Their support is VERY SLOW to respond, two business days for my first attempt, then I asked to return the product and have yet to hear from them at all. Also the speed of delivery is 5 to 7 days, nothing like Amazon. I will not be buying from ace magic again.
Steve V.
I connected the AM06 Pro to my LG monitor using the USB-C port and it does not work, nothing on the monitor. I've called service three times and emailed twice, and no response. Very disappointing. I will have to return the PC to Amazon.
Jacob S.
I placed my order with ACEMAGIC 5 days ago. I paid for 2-3 business day shipping. Today is that 3rd business day and not only have I not received both of my packages. I haven’t been provided with a tracking number or even confirmation that my order has been sent. I tried to contact the helpline multiple times and it put me on hold for 2 minutes before then insisting that I leave a voicemail and saying they will call me back. This is just terrible customer service especially when you consider they’re selling high value items. Nobody wants to spend 500$-1500$ and not know if they’re even going to get their product. Furthermore it seems their automated help line is literally just a voicemail collector I personally don’t believe someone would’ve picked up if I’d have called again considering I called 3 times with the same result. I’d even go as far to say that most of the good reviews on ACEMAGIC are AI generated and fake. I have not had a good experience with them and I am undoubtedly displeased with the lack of communication. I wouldn’t recommend this online store to my mother in law and she sucks.
Reply from ACEMAGICSep 21, 2023
I'm sorry to hear about your negative experience with ACEMAGIC. It's frustrating when you don't receive the service you expected, especially when you've paid for expedited shipping. But please rest assured that we will verify the situation as soon as possible and help you solve this problem. Please provide your order number so that we can quickly help you solve this problem.
Corey A.
Purchased a mini pc on Wed night with express shipping. It’s Friday and I’ve yet to have confirmation that my order shipped. Poor customer service.
Reply from ACEMAGICSep 22, 2023
I'm sorry to hear about your negative experience with ACEMAGIC. It's frustrating when you don't receive the service you expected, especially when you've paid for expedited shipping. But please rest assured that we will verify the situation as soon as possible and help you solve this problem. Please provide your order number so that we can quickly help you solve this problem.
Phillip J.
Computer was defective out of the box and has been returned with delivery tracking but despite assurances otherwise, no refund was given and would not take another unit. PayPal stepped in and processed the refund for me. Poor customer service. No customer service phone number, just emails. Poor build quality.
