Mark K.
The perfect fit to my camera
The perfect fit to my camera, no slop tight fit and quality fit and finish !
Excellent
Based on 436 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Acratech manufactures ball heads and other fine photography accessories in Southern California. We blended our passion for outdoor photography with our experience in manufacturing design to produce products that are strong, lightweight and versatile. Our products are engineered for nature, landscape, travel and wildlife photography. Wander farther, explore longer and create more!
Acratech (acratech.net) has 436 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 403 reviews with 5 stars · Clear filters
Mark K.
The perfect fit to my camera, no slop tight fit and quality fit and finish !
Daniel I.
Customer service goes far beyond the ordinary. There was some confusion with FedEx because I knew a package was coming I needed to sign for. FedEx dropped off the package I was supposed to sign for (unsigned), and I never received the second package which was my Acratech lens base plate. So I thought FedEx must have lost it. I called Acratech and told them the situation. They offered to send me a second base plate at no charge. Fortunately, FedEx delivered the base plate over the weekend and I notified Acratech in time to hold the base plate they were going to give me. Unusually good customer service.
Vic W.
The products are amazing. I have used Acratech heads for about 20 years. The original Ultimate Ballhead still works like new and the GXP and Long Lense heads I just purchased are even better. The customer service is second to none. All the help you could ever need is just an email or phone call away. I am a customer for life.
Reply from AcratechJun 3, 2021
Thank you Vic. You took a chance with us when we started 20 years ago and it must have felt like a leap of faith. Thank you so much for trusting us and we won't let you down. We are always here for you...at least during business hours, if you should have any questions. Call us old fashioned but we do still answer our phones. No robots here, not even out in the shop.
Trevor L.
Customer service was friendly and knowledgeable. Part ordered fit my camera perfectly.
Reply from AcratechJun 2, 2021
We love our business and we love helping customers. Thank you so much for the awesome review!
Colin W.
Good price works well
Reply from AcratechJun 3, 2021
Thank you kindly for the review.
Tim P.
The extreme high quality of design and materials is matched by the amazingly quick turnaround delivery time! ACRATECH hit it out of the park and I plan to order a second tripod head in the coming weeks!
Reply from AcratechMay 20, 2021
Wow, you are awesome. Thank you so much for the amazing review. You are the best. Sincerely, Acratech
J K.
Nice, easy transaction. All I needed this time were Arca-swiss-type mounting plates for a Nikon D500 & a long lens. Got both at a very reasonable price. Previously had picked up one of the Acratech Long Lens heads - a great piece of gear for landscape work.
Reply from AcratechMay 20, 2021
Many thanks from all of us at Acratech. We are truly grateful for your support.
Erik S.
Every product I've ever purchased from Acratech is of the highest quality. As a full time nature photographer I rely on their equipment and put it through a lot in windy deserts, on wild ocean coasts and in the snowy mountains. Acratch makes the best equipment and that's why I keep coming back . Their customer service is always top-notch as well.
Reply from AcratechMay 20, 2021
We deeply appreciate the testimonial. Our sincere thanks, from all of us at Acratech.