ActbestbikeReviews of actbestbike.com

If I could, I would give them zero stars. This has to be one of the worst companies for customer service. I was overcharged, and when I contacted them via email —since they never answer phone calls —I got the worst runaround. I am not sure how there are people who give them 4-5 stars for customer service. I am praying that the bike has no issues as I will not get any support whatso ever

ActBest sells defective products and provides no real customer support. I received a bike with several critical safety and performance issues with the battery, lights, brakes, and tires. Then I faced weeks of customer support response delay tactics, including AI-generated emails asking for photos and troubleshooting steps, and then refund denials. Even upon returning the merchandise with proof of delivery, communication stopped. Then ActBest denied all refund requests from CitiBank, claiming the product was not returned. This company sells dangerous quality merchandise and operates with deceptive practices — avoid at all costs.

I purchased the Mars e-bike from their website about two and a half months ago maybe even 3 months ago. The minute I brought it out of the box I had a battery problem it worked sometimes and didn't work other times. Contacted customer service they stayed in touch with me in the beginning. We did tests and found out that the battery is faulty and they emailed me saying they were going to replace and send me an e-bike battery replacement. That was a month ago. I have had no other contact with them they refuse to return any of my emails. They will not refund the bike. They will not send a replacement battery. They will not return any emails. I'm disabled and unable to use regular bike that's why I saved up my money because I'm on a limited income and I purchased this bike. The customer service has been the worst experience I have ever had. I cannot believe I'm actually going to have to go out of pocket another $345 that I do not have for a battery when I already purchased a $600 e-bike. Like I said I have tons of emails and they stayed in touch with me in the beginning but the minute they said they would replace the battery that is it no more communication they refuse to communicate back to me. Again this is the worst experience I've ever had I will never ever ever buy an e-bike from them ever again they are the worst company in the world. I hope everybody reads my review and nobody ever buys an e-bike from them because if you have any issues or problems with your bike GOOD LUCK YOU'RE ON YOUR OWN

Upon getting the e-bike, I noticed the front wheel axle was damaged. I called Actbest and spoke to Jean. The company then sent me an email on how to mount the front wheel axle I did not need that, I needed a replacement part. Jean then started screaning my calls and did not reply emails. She eventually picked up my call weeks later and offered to replace the bike but nothing happened. I am still with the bad bike that cannot be ridden. Jean is not very trustworthy. Dishonest.

Got the bike and assembled everything was ok till I tried the headlight the horn sounded and the horn button turned the light on. They sent new switch and headlight light assembly still did not fix the problem. The bike is noisy sounds like grinding in the rear wheel but it works except headlight and horn. WOULD NOT RECOMMEND this company!

I’m not sure how they have such a high rating. We bought one of their bikes in may and it only lasted a couple hours. Reached out to them and they did reply fast. Asked for a detailed video of the controller and various parts of the bike. Once they got the video they said a reolooarr was on the way. That was in June…it’s now nearing October. The tracking number they sent us in non existent. Has been at the same location for 3 months and when fed ex was called I was told they have no such package. I’ve emailed this company several times and no answer. Tried calling but the number gives no option to leave a message. Just waiting now for my bank to reverse the charge.

Warning: AVOID Actbest. My bike took over a month to arrive and showed up missing a bolt, making it completely unusable. Customer service is a nightmare—slow 3–5 day replies, no help, and now they want me to send a full video of the entire bike just to get a simple bolt. Total waste of time and money. Plenty of other companies sell the same bikes with better service. Avoid Actbest.

We bought two of the core 27.5” stepover bikes in March. Neither bike was usable. Front fork on one was uneven so the wheel could not be seated. On both bikes the rear wheel would not fit the frame and both of them had the wheel rubbing the frame. Repeatedly tried to contact customer service to get a resolution. They kept trying to blame it on shipping damage so we would have to file a claim with insurance. The wheel not fitting the frame is not due to shipping. It was made that way. After weeks of no response and no answers we filed a claim with our credit card to get our money refunded. Only then did customer service respond. They agreed to provide shipping labels for us to return the batteries and keys for a full refund. The shipping labels “conveniently” caused the batteries to not be delivered. For over a month they were in transit. One battery eventually was returned to us and the other was delivered somewhere. I was provided a new shipping label for the returned battery and this time the company received it. I had written a poor review for this company because we are out over $1200 and have no bikes to use. Customer service said IF I took down the poor review they would assist me with getting the full refund. I agreed only because I wanted this whole fiasco to be over. It has now been another month and we still have not gotten our refund. Company claims the refund was successfully processed on June 10th, which is an entire month before they asked me to take down the bad review. As of August 13, 2025 we still have not received a refund and the company refuses to provide the documentation of the supposed “successful” chargeback. This company is a fraud and a scam.