Acuity SchedulingReviews of acuityscheduling.com

When I signed up it stated "cancel anytime" - the reality is you can cancel any time but they'll only refund you within th first 14 days. this platform is not easy or intuitive to use. Does not integrate with teams and is generally clunky and expensive

Long time Acuity user, but recently it has become extremely unreliable and unusable and there is no customer service beyond email or AI chat. I cannot log in or use the app, and their only answer was to use the desktop version (I don't use desktop, and it is nearly impossible to use on mobile). This on top of the growing bugginess problems, down time in which clients weren't able to book, and increasing unreliability of the app. After many years, I am done and on to a replacement.

I have been a long-time user of Acuity Scheduling. I had no idea they were purchased by Squarespace. I then established an account with Squarespace which then created a login problem disabling my ability to login to my Acuity Scheduling program. While clients I had given the link to were able to continue using that link to schedule, I was unable to access the dash or provide the link to any new clients. When I contacted customer service, which was very difficult to do, I was told to login to my Acuity Scheduling program and make several changes. Apparently, they missed the part where I told them I could not login to Acuity Scheduling because there were now 2 separate identities for the same person, me. Login and follow the series of recommended steps or purchase another account for $200 were the only fixes offered. They gave me the same response 5 times. At present I’ve gone to one of their competitors, but I am still involved with attempting to get them to end my Acuity Scheduling account before the renewal date in November. It appears to me that their technical support staff does not know how to provide technical support. Just on the basis of customer service, they get an “F.” I’ve indicated that I want to keep my Squarespace account because my company’s website is housed there. But I remain concerned that canceling my Acuity Scheduling account will inadvertently cancel my Squarespace account despite my explicit request not to have that happen. I’m quite disappointed.

AVOID, AVOID, AVOID. We've lost so much business since moving to Acuity. There are so many glitches with the client accounts and no effort by Acuity to fix them or find better ways to do. Customers are expected to jump through hoops to book through a clunky system. The software needs chucking and starting again.

I accidentally signed up and you took my money every month even though I never once used the service.

⭐ 1 STAR — I WOULD NEVER RECOMMEND ACUITY TO ANOTHER STYLIST OR SMALL BUSINESS OWNER I have used Acuity for years to run the scheduling for my salon, and I genuinely cannot express how much unnecessary stress this company has caused me over the years. The scheduling software itself is one thing. The real nightmare begins the moment you have a serious problem and actually need help. As a salon owner, my scheduling system is not a hobby — it is how my employees and I run our business every single day. When something goes wrong, I need to be able to reach an actual person who can help me solve it. Instead, I have spent countless hours going back and forth through support emails, screenshots, screen recordings, links, and repetitive troubleshooting without getting the actual help I need. My current experience has been the final straw. I am trying to leave Acuity and transfer my salon’s scheduling data to another company. I specifically set aside an hour of my already extremely busy workweek for an appointment with the new company to transfer my data. We couldn’t complete the transfer because I cannot get password access to the Acuity account that actually contains my salon schedule. If I use Google to sign in, I am taken to a DIFFERENT account without my scheduling data. If I try to reset the password for the account I actually need, I get sent in circles. Now employees in my salon are also having trouble accessing the schedule they need to do their jobs. And what happens when I contact support? More emails. More requests for screenshots. More requests for screen recordings. More back-and-forth. I need someone who can work with me IN REAL TIME and help me regain access to my own business account and data. I should not have to become my own IT department just to access a scheduling system I have paid to use for years. What makes this especially frustrating is that Acuity is marketed specifically toward appointment-based businesses. Hair stylists, salon owners, estheticians, massage therapists and other service professionals depend on their calendars to operate their businesses. When there is an urgent account-access problem, waiting through an endless email support chain is simply not good enough. I have been a hairstylist for 20 years and a business owner, and I would NEVER recommend Acuity to another stylist after my experience. If you’re considering Acuity for your salon, please understand that the real test isn’t whether the calendar works when everything is going smoothly. It’s what happens when something goes seriously wrong and your business depends on getting help. That experience has been absolutely miserable for me. After years of frustration, I am finally trying to move my business elsewhere — and unbelievably, even THAT has become difficult because I cannot get the help I need to access and transfer my own data. I wish I had switched scheduling companies years ago.

I chose Acuity for my massage therapy business because of its scheduling, memberships, intake forms, and communication features. Unfortunately, my experience has been extremely frustrating. For approximately six weeks, my SMS verification has remained pending, preventing me from customizing my text reminders. This has caused missed appointments and confusion for my clients. I contacted support on July 29 and again recently. Both times, Acuity acknowledged that they are experiencing a known issue with SMS verification remaining pending for extended periods, but they cannot provide any timeframe for a fix. Another important thing to highlight, you can't speak to a customer service agent. All correspondence is through email. I'm told to use email reminders as a temporary workaround. Unfortunately, this is not a workable solution for me. Other booking platforms—including free options—offer customizable SMS without this lengthy process. Acuity has good features, but this experience has been unacceptable for a small business. I will be switching to another platform if this issue isnt resolved within a couple days.

My account keep going out and I am going through the most to get my account back that’s associated with acuity . There is no direct customer service and everything is email or AI and that’s not the customer care a paying person needs. It’s getting ridiculous and I can’t seem to set up my schedule sooo this matter. I’m losing out with your company.