Acuity SchedulingReviews of acuityscheduling.com

Reply from Acuity SchedulingJun 30, 2026

Thank you for sharing your feedback with us. We understand how important reliable communication is for your business, and our team appreciated the opportunity to connect with you directly to address this experience. If there is anything we missed or if you would like to revisit this with us, please feel free to reach back out here: https://sqsp.link/JSSld8

Reply from Acuity SchedulingJun 29, 2026

Thank you for your feedback. In an effort to protect your data, we are committed to the safety and security of our customers’ accounts and personal information. If you have an existing ticket open with us, please follow up there, so our team can safely guide you through the next steps to regain secure access to your account. Or you can open a new ticket at: https://sqsp.link/i2kQN4

Reply from Acuity SchedulingJun 29, 2026

Thank you for sharing your feedback. Please be assured we've passed this request along to our development team. While we do not currently have a built-in way to calculate taxes within Acuity, we usually recommend incorporating the tax amount into your base price. You can then include a clear note about the cost breakdown right in the Appointment Type description for your clients. To help set this up, you can review our step-by-step guide on collecting taxes in Acuity here: https://sqsp.link/7ux2lm

Reply from Acuity SchedulingJun 29, 2026

Thank you for sharing your feedback. We are very sorry that our previous support missed the mark and did not get you the answer you needed. An email has just been sent directly to you so we can work on a solution together.

Reply from Acuity SchedulingJun 29, 2026

Hi Allison, thank you for taking the time to leave a review of Acuity Scheduling. We're sorry to hear about the issues you are experiencing on your Acuity Scheduling account. We'd love the chance to assist you with troubleshooting this, to improve your experience. A member of our support team has reached out to you via email to further assist you with this issue.

Reply from Acuity SchedulingJun 26, 2026

Thank you for your feedback, and we regret the delay in getting back to you. We completely understand wanting phone support when you need immediate help. We focus on online channels, including Live Chat, because reviewing your account securely and seeing screenshots helps us find solutions much faster than over a call. Since it has been a little while since you posted, if you still need assistance you can click the chat icon in the bottom right for live support when visiting our Help Center here: https://sqsp.link/JSSld8

Reply from Acuity SchedulingJun 25, 2026

Thank you for taking the time to share your feedback. We are so sorry for the delay in our response, and we truly regret that your clients have had a difficult time booking. We have gone ahead and sent an email directly to you, so we can check in and help get this sorted out!

Reply from Acuity SchedulingJun 25, 2026

Thank you for the review. Our team was glad to work with you directly to look into this issue with the app. If there is anything else we can help with, or if you need to revisit this concern, please let us know. You can contact us at: https://sqsp.link/JSSld8