AdapthealthReviews of adapthealth.com

This company is not to be trusted. They were billing my credit card with no permission. I asked them for a detailed bill and they are not able to produce it. They pretend that they sent it but it never gets there. If you have a choice, do NOT use this company. They are dishonest and will take your money without your permission.

Adapt Health should not be in the medical business. Totally dishonest company. They started out trying to scam me by asking for a credit card. They told me it was necessary to “have on file” even after I told them my insurance would cover everything. After some back and forth, they delivered a CPAP machine and promised to send supplies within two weeks. That was just the first of a long list of lies. Calling them is a joke. Rarely do they answer the phone. There were times I sat on hold for over twenty minutes after the recording said I’d be connected in less than three minutes. Then, after sitting on hold for a long time, they’d simply hang up. Rarely do they call back. If and when you do eventually talk to somebody, be prepared. Easily the most incompetent folks in the medical business, they’ll promise you everything and deliver nothing. Calling back to find out what happened to the promised goods have you dealing with their phone system, which as already stated, is terrible. They keep no records of previous calls, so you have to start over every time. Eventually, the frustration of dealing with them was more than I could handle so I returned the machine. Four days of calling two and three times a day and finally I talked to somebody to schedule a return. When they picked the machine up, the driver asked me to sign a form without showing me what I was signing. When I refused, he showed me a document and I signed. Another lie. They sent me an email with a copy of what I signed. There were two documents, one I was shown, one I was not. Hopefully, the last lie from them.