Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About AgelessRx
At AgelessRx, we’re dedicated to transforming the way people think about aging. Rather than viewing it as an inevitable decline, we approach aging as a puzzle that can be solved, and a disease that science and innovation can help cure. We believe in a future where preventing disease is just as just as important as treating it, empowering everyone to add not just years to their life, by healthy, vibrant years, free of disease.Our mission is to address the root causes of aging, offering millions the opportunity to unlock their full potential through cutting-edge longevity products, tailored longevity treatments, and tools to improve their biological age. We don’t just treat symptoms—we empower you to take control of your health.As pioneers in the longevity space and leaders in preventive care, our first-of-its-kind platform delivers science-backed longevity prescriptions combined with ongoing, personalized care tailored to your health goals. No need for waiting rooms or guesswork—we make it simple to optimize your health for years to come.Our treatment options include Metformin, Rapamycin, Semaglutide, B12, Low Dose Naltrexone, and NAD+ injections—all carefully selected for their longevity potential by expert, US-licensed prescribers.Whether through advanced genetic insights, customized lifestyle recommendations, or innovative therapies that target the hallmarks of aging, our longevity-focused approach is designed to help you achieve a longer, healthier lifeJoin us in redefining aging and taking control of our future. Together, we’re building a world where longevity isn’t just a goal, but a way of life.
AgelessRx (agelessrx.com) has 2,400 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
They have not responded to anything, I asked a question about one of the vials after it was received warm and it’s been 3 weeks and zero response. Had to dispute with credit card for refund
Reply from AgelessRxAug 4, 2026
Hi there,
We are truly sorry to hear about the lack of response regarding your vial and the need to dispute the charge. That's not the experience we want for any of our patients. We'll be reviewing the situation fully, including your account and prior communications, and someone from our team will be reaching out directly to better understand what happened and resolve this however we can.
We appreciate you bringing this to our attention, and we look forward to connecting.
Warmly,
Cheyenne
DB
Daniel B.
Had a terrible experience manager Meg…
Had a terrible experience manager Meg was not helpful at all. Serious communication issues between the provider and the pharmacy they have no idea what's going on. Stay away from this company.
Reply from AgelessRxJul 28, 2026
Hi Daniel,
We're sorry to hear about both the difficulty with our team and the breakdown in communication between your provider and the pharmacy. That's not the experience we want anyone to have.
We take feedback like this seriously and want to understand exactly what happened so we can fix it. We've requested more details through Trustpilot, or you're welcome to reach us directly through your customer portal or at [email protected].
We look forward to connecting and addressing your concerns.
Warmly,
Cheyenne
RV
Rosemary V.
2days and waiting now I have to wait…
2days and waiting now I have to wait till Monday another 3 days
Reply from AgelessRxJul 21, 2026
Hi Rosemary,
Thank you for taking the time to leave us a review.
We take all feedback seriously and are always happy to help troubleshoot any issues that you may be experiencing. We see you are currently speaking with our team via your patient portal and we are working to address your concerns.
If there is anything else we can do to assist, please don’t hesitate to reach out directly. We are always happy to help, and we are grateful to be part of your longevity journey.
Warmly,
Cheyenne
GH
G H.
They sent me a script with the wrong…
They sent me a script with the wrong dosage for 7 months... I had to figure it out on my own and realized that i basically wasted my money for 7 months at $200 per month due to the incorrect dosing .. Ageless RX never really follows up and doesnt seem to care if they get it right... Not to metion they charge more than other companies and or compounding pharmacies..
Reply from AgelessRxJul 18, 2026
Hi there,
Thank you for sharing this feedback.
We take dosing accuracy very seriously, and we will be promptly reviewing the situation.
We'll also mention that we do notify patients in advance any time there's a change to a medication's formulation, concentration, or pharmacy, as these changes can affect vial size or unit dosing even when the total prescribed dose stays the same. We'd encourage checking your customer portal and past notifications for the most current guidance tied to your specific prescription, as this is the most reliable source for your dosing details.
We will be reaching out directly via your patient portal to ensure your concerns are addressed and the situation is resolved.
We appreciate your time and look forward to connecting.
Warmly,
Cheyenne
CR
Craig
AgelessRX - Not trustworthy
Do not trust this company. I ordered a product which is supposed to stay below room temperature. The product took 2 days to ship and when it arrived all ice packs had thawed and were warm to the touch. Temperature of the ice packs and all 3 vials were 97 degrees Fahrenheit. Contacted support. They blew it off and said it would be fine to take. I took the product for over 2 weeks with no results. These people refuse to send replacment or issue a refund. Not impressed. UPDATE: Just spoke to the manufacturer of the product and they heavily recommend NOT taking the product since it took 2 days to arrive and temperature was 97 degrees upon receipt. They, the manufacturer, are next day-airing new product which I am thankful for. Meantime still no word back from AgelessRX.
Reply from AgelessRxJul 18, 2026
Hi there,
Thank you for sharing your experience and bringing this to our attention. This isn't the experience we want any patient to have, especially when it comes to something as important as product temperature and safety during shipping.
We're glad to hear our partner worked to promptly send a next-day replacement, and we appreciate you sharing that update. We want to review the situation and look into the shipping timeline on our end– if there was a delay in transit or the shipment wasn't scheduled with the correct timeline for a temperature-sensitive product, we are always happy to make it right.
We've requested more details through Trustpilot so we can connect directly. Please also feel free to reach out anytime through your customer portal or at [email protected]. We want to ensure the situation is reviewed and your concerns are addressed promptly.
Thank you for your patience, we look forward to resolving the situation.
Kindly,
Cheyenne
CH
Chuck
Ageism Rears Its Ugly Head
This company seemed fine for the several years I’ve worked with them. After requesting this most recent refill, I was told that I would be “required” to submit blood testing, by my own arrangement and at my expense, before my prescription would be renewed because I scored too high on their screening program. Turns out, the only factor that had changed since my last refill 3 months ago was that I turned 80 years old. I asked for, and did not receive, the scientific studies that they used to inform their demand. This appears to me to be blatant age discrimination, plain and simple; ironic coming from a company claiming to help people stay healthy longer. Seems to me that the company either doesn’t really believe in their product, or that they have information indicating that their product can be risky, but sell it anyway, up to some arbitrary age limit. Is there a third reasonable explanation?
Agelessrx has asked for more detailed information:
I was originally informed that my request for Metformin treatment was approved on 8/15/2022. I received refills each 3 months, simply by answering a health questionnaire. In 5/31/2024 I was asked in a correspondence from agelessrx if I could submit lab studies to indicate kidney health. I get annual lab testing through my primary doctor, so I didn’t respond to the question. On 7/9/2026, the day following my 80th birthday, I received a correspondence indicating that my Metformin prescription would not be renewed until I submitted lab studies testing kidney health. Over the nearly 4 years of services from agelessrx, I received notes at 3 month intervals informing me that my prescription would be renewed, changes in requested dosage, reminders to live healthy, etc., but no demand for lab studies.
During my most recent contacts with agelessrx, I have been told that their requirement for lab studies is standard procedure for anyone over 60 years of age, that their concern was for the development of metabolic acidosis, that they used a data screening instrument called SCORED, described in the journal JAMA, published about 2007 as their authority. My response is:
-I was well past 60 years old when I started using Metformin and agelessrx expressed no concern in 2022.
-I never purported to want Metformin to address a pre-diabetic condition.
-If I was experiencing episodes of metabolic acidosis, I would certainly be aware of it, and would be in no condition to continue taking Metformin, nor would the inevitable medical team treating my comatose state allow for continued use.
-After taking 1500mg of Metformin daily for 4 years, I’m not likely to start having problems out of the blue now.
-If my case somehow fell between the cracks, or their policy has changed since I started with them in 2022, I’d like to see the posting in their literature informing all perspective patients that annual lab studies will be required for everyone over the age of 60 before their prescription will be initiated, and then annually before it will be renewed. I think that notification would be expected under informed consent ethical considerations for anyone planning to engage with their company in a professional relationship.
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Reply from AgelessRxJul 18, 2026
Hi there,
We appreciate you sharing your recent experience and concerns with us.
We understand your frustration regarding the requirement for blood testing and the timing of this change. We want to assure you that our policies are designed with patient well-being in mind, and we continuously review and update them based on current health guidelines and research.
We are committed to transparency and are always working to improve how we communicate these changes and their rationale. For more detail on how our testing works and why we require it, please see our Metformin FAQ, which also links directly to supporting medical literature.
We've requested more information through Trustpilot so we can look into your specific case. You're also welcome to reach us anytime through your customer portal or at [email protected].
We thank you for your feedback and look forward to connecting.
Warmly,
Cheyenne
MW
Michael W.
This has been an extremely frustrating…
This has been an extremely frustrating and disappointing experience. Problems with my NAD+ shipments from day one. Pre paid for a 3 months supply and not hearing back. Stay away!!!
Reply from AgelessRxJul 13, 2026
Thank you for your review as your feedback is very important to us. We ensure all responses occur during normal business hours through your AgelessRx portal. While we understand your frustration, we hope you will share this insight with our team internally so we can effectively and accurately support your concern.
We appreciate your patience and look forward to supporting your Longevity Journey!
Kindly,
Your AgelessRx Team
JO
John
I have been taking Metformin for over a…
I have been taking Metformin for over a month now with nothing going on.
I even feel like my joints are sore after taking their medication. Another scam?
Reply from AgelessRxJul 11, 2026
Hi John,
Thank you for taking the time to leave us a review. We are so sorry to see that you are not experiencing the benefits you were hoping for with Metformin. We will be reaching out to you directly to connect further and assist. Looking forward to speaking with you and supporting you on your longevity journey.
Kindly,
The AgelessRx Team
