AirGun TacticalReviews of airguntactical.com

Reply from AirGun TacticalDec 3, 2025

We sincerely apologize for the cancellation of your order. The cancellation occurred because the billing information provided was from outside the country (Mexico), while the shipping address listed was within the USA in Texas. Unfortunately, the address appears to be a mailbox service rather than a residential or business address. As a policy, we cannot ship to mailbox services in the mainland USA, although we do accommodate such shipping for locations in Hawaii, Alaska, or Puerto Rico. We understand you mentioned purchasing from other companies with this address and hope you find a retailer that can meet your needs. Thank you for your understanding.

Reply from AirGun TacticalNov 7, 2025

This customer has been attempting to place orders via CashApp without actually sending payment. We contacted CashApp, and they have no record of any payment attempt from the customer. We’ve also emailed the customer multiple times, explaining that we do not keep orders open without a payment on file, as this prevents real paying customers from purchasing inventory. The customer was advised to send us screenshots of any payment proof, and we also suggested trying alternative payment methods such as PayPal, Venmo, or credit card if CashApp isn’t working. Ultimately, no order will remain open without a confirmed payment.

Reply from AirGun TacticalSep 27, 2025

Thank you for sharing your detailed experience. We sincerely apologize for the frustration and inconvenience you encountered. We want to clarify that our policy is to service only out-of-warranty airguns purchased directly from us. Since your rifle was not purchased through our store, we did try to accommodate your repair request as a courtesy, despite this being outside our usual service scope. We made every effort to assist you and even attempted to facilitate the process, but we understand that communication and delays did not meet your expectations. We truly regret that your experience was unsatisfactory. Your feedback highlights opportunities we need to improve, and we appreciate you bringing these issues to our attention. We hope you are able to resolve your concerns with the manufacturer or seller from whom you purchased the rifle. Thank you again for your input. We sincerely wish you better experiences with your future airgun service needs.

Reply from AirGun TacticalAug 12, 2025

We sincerely apologize for your experience and understand your frustration. Our verification process is meant to protect our customers and ensure compliance, but we regret that it negatively impacted your order. We appreciate your feedback and will take it into account to improve our process. If there's anything we can do to make this right or assist you further, please contact us directly. Thank you for your honest review. -AirGun Tactical Support

Reply from AirGun TacticalJun 17, 2025

Unfortunately, this customer had a bad experience. When the customer reached out to us we have a series of questions that we ask to try and troubleshoot the situation. This helps us gather necessary information for our technicians so they have a snapshot of the potential issue. When the customer advised of using AEA slugs we assumed they might have been something else since AEA hasn't shipped any Big Bore slugs to the USA in over 9 months. This lead us to believe that perhaps he was mistaken on the ammo, the reality is he purchased the ammo from a vendor that had some old stock of inventory and indeed it was AEA ammo. The customer was asked about PSI reading on the gun and and fill pressure prior and after the shorts where fired, etc. The customer didn't want to answer our questions and began to get disgruntle and argumentative as well as disrespectful. The customer was advised to speak to us respectfully the customer got upset and hung up the phone and resorted to writing a bad review. Unfortunately we understand we can't please everyone no matter how hard you try, Again we are sorry about the experience however we can't do our job if you don't allow us to. Sincerely, Customer Support

Reply from AirGun TacticalFeb 13, 2025

Hi Jared, When attempting to cock the rifle, it jammed, and instead of waiting for instructions, the customer mishandled it, causing damage to multiple areas, including internal damage that needs a frame replacement. AEA’s Repair or Replacement policy covers manufacturer defects, but this issue resulted from improperly cocking and mishandling the rifle, which is not warrantable. Two technicians inspected the air rifle and concluded that it could not be repaired without replacing significant parts, making the repair cost similar to buying a new rifle. The customer initially agreed to pay for repairs but declined when informed of the total cost, leading to a negative review. This situation stems from user error, not from our service. You can view our initial unboxing video here: Unboxing Video https://www.youtube.com/watch?v=JDZaONS1lDo We regret that the customer feels we are responsible for this situation when he acknowledged his mistake.

Reply from AirGun TacticalFeb 3, 2025

Amir, We have offered you plenty of help. The problem here is you tried to purchase from us and SHOPIFY flagged your account as HIGH RISK requesting we cancel the order and not fill it. We asked you to verify your ID however you didn't the ID verified was on the order that SHOPIFY CLASSIFIED AS HIGH RISK. Furthermore the ID that was verified was for your spouse and not you with by the way a totally different last name. We further suggested that you try with Just your wifes information and NOT yours since it was your info that was flagged. Rather than taking our advice you called us and trying to find out why it was not clearing, however we have no record if the attempt. You advised us that the transactions are not going through. Which we than advised you that we are the merchant ant that our credit card "GATEWAY" IS DICLINING and if this is the case we can't override the gaway if they declined the card they see something on the back end that is not allowing them to approve your order. So as you can see with the high risk flags and the gateway declining you we have no way to help you. We are sorry but the credit card gateway it its not processing its for an obvious reason which we are not able to override. We are sorry and would love to help but our hands are tied.

Reply from AirGun TacticalNov 20, 2024

Mr. Ocejo, Thank you for providing your name in your review so we can identify you. Had we known you were using a third party to purchase from us, we would have canceled your order as we did with the three previous attempts. Each attempt was made with a credit card from Mexico, and we have been clear that we cannot sell to you, given that you do not reside in the USA. We cannot risk having products taken across the border. Your first attempt occurred on September 30, 2024, using an address in Brownsville, TX. Your second attempt was on October 1, 2024, with an address in El Paso, TX, using a billing address in Kansas City, MO. Your third attempt on October 7, 2024, involved the same El Paso address, but you updated both the billing and shipping to that address. When we contacted you about this, you informed us that you are not a U.S. Citizen and asked if we could ship to an address in Oklahoma. When your straw buyer contacted us, they could not recall the address used and needed to look it up, stating they purchase for multiple people. The fact that this order was delivered on November 4th and we are only now receiving a call from you on November 20th is beyond the timeframe we allow for reporting any missing items from a package. Moreover, we cannot honor the warranty associated with this order, as it is tied to the original buyer and we cannot confirm their identity. We may need to file a police report regarding this incident. We will not sell to you in the future, so please do not attempt to manipulate our system for another purchase. Additionally, you previously used someone else's military discount, which provided you with nearly a $90 discount along with free shipping, yet you still chose to complain. As previously stated, you are PAST the window to report what you are claiming is missing from the package. We can't confirm if you are being honest or dishonest, all we have to go off of is you manipulating and circumventing our system with a straw buyer and you obtaining an unjustified military discount, when you have NEVER served in our military this was the straw buyers military discount. We don't give discounts for people to rip us off!