Gina D.
Had a defective unit and they sent a…
Had a defective unit and they sent a replacement unit. Great customer service

Excellent
Based on 223 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Airthereal offers air purifiers and ozone generators to improve air quality around the world. We're always innnovating to meet & exceed your air quality needs.
Airthereal (airthereal.com) has 223 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 212 reviews with 5 stars · Clear filters
Gina D.
Had a defective unit and they sent a replacement unit. Great customer service
Consumer
We could no longer read the digital display on our APH260 HEPA Air Purifier. We reported this under the warranty and we worked via email with Terry. He quickly sent us a new unit under the warranty. Then he wrote us a few days after we received our replacement unit to make sure everything was ok. Excellent service and follow up.
ROB S.
Terry @ Airthereal Customer Support was quick to respond when I had a delivery exception and package was sent back. Always responded to messages and sent a replacement promptly. Will definitely do business with again in the future.
Victor
they`ve helped me in on the issue process they are a very professional staff. Thanks a lot!!
Jörg S.
Great support!! Fast shipping!!!
Dee
I use my Airthereal on a daily basis. It has become an integrated part of my day to day routine that when it needed a replacement part, I truly felt it's absence and was overjoyed to have a replacement arrive so that I could resume it's use in my daily health regime.
Susan
Ordered 2 ozone units but the color I wanted was back ordered so customer service emailed me and offered to ship a different color. The order came even faster than predicted and the units are PERFECT for my needs. I will DEFINITELY be ordering more! The company bent over backwards to make sure I had what I needed. GREAT experience!
Andy
Had a problem with the battery, their team did not hesitate to replace it, within 3 days I had a new brand box. Excellent product! Perfect for all type of body grooming.