Average
Based on 822 reviews
AJ Madison3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AJ Madison has the highest review ratings among appliances retailers. Click here to view trusted AJ Madison reviews from hundreds of verified customers
AJ Madison (ajmadison.com) has 822 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 418 reviews with 5 stars · Clear filters
Rare Birds A.
Meir B was incredibly helpful, answering all my questions quickly, adapting to my changing ask and helping me to understand the different options available. Would absolutely buy from AJ Madison and use the chat/email feature for future needs.
Rob F.
Perfect! All of my questioned were answered quickly and we ordered the perfect waher/dryer combo.
Lily R.
What made my experience great was how quickly I got a reply to my query.
BETH
5 ⭐️⭐️⭐️⭐️⭐️ for Gitty and NO ⭐️ for Santiago, Gitty, thank you for your professionalism, pleasant demeanor, and pure determination in getting this long overdue job completed. I will submit a glowing review of your involvement using the link. Santiago, The attached 3 photos explain the required complete rebuilding the replacement front panel using all the electrical and non-electrical components from the original panel. It was inappropriate for you to ever suggest, let alone expect me to do the work, myself. Santiago, please consider the following: 1. LISTEN 2. IMPROVE your attitude 3. ADMIT when you need help resolving a problem. 4. Do not quote a manufacturer’s rep when it appears you never spoke with one: “replacing the front panel as being simple, that I should be able to do it myself easily”. That information you was inaccurate. Yes, I called Fisher Paykel and spoke with their service rep who clearly stated a professional was required to perform this repair. 5. DO YOUR JOB. Do not expect the customer to do it for you. I believe I have been more than patient during this 1 year long process to replace a part that was damaged during installation. I intentionally delayed (far too long) speaking with your supervisor. I choose instead to be polite, understanding and always give you the benefit of the doubt. Do not abuse a customer’s patience. 6. DO BETTER. Provide the service A.J.Madison stands for. Regards, Beth Lebowitz
Aiysha M.
responded a few days right after my email and was very precise in responding
Coley S.
Glenda and Amanda were phenomenal!!! We were having delivery issues and both stayed on it and followed up and made it work. Both were kind and professional and totally on it. Thank you Glenda and Amanda!!!
Catherine H.
Jenelle has been extremely professional, friendly, and responsive helping me fix an issue with an appliance that was delivered with some damage
leigh V.
Excellent customer service!
