Great
Based on 287 reviews
Alanita Travel4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alanita Travel® has been the trusted choice for travelers seeking unbeatable airfare between the United States, India and beyond. The company has built a reputation for exceptional service and the lowest fares. With tens of thousands of satisfied customers, Alanita Travel® is now the largest U.S.-based travel company specializing in this route.Browse our website for sale fares, then contact us at1-888-465-4282 or email [email protected]. Whether online or over the phone, Alanita Travel® is your go-to source for the best deals-every time.
Alanita Travel (alanitatravel.com) has 287 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 59 reviews with 1 star · Clear filters
Velidi P.
I cancelled my ticket that I booked through Alanita due to pandemic. Airlines returned all the money but Alanita charged money for cancellation though airlines returned all money. The asked us to send money through Zelle for cancellation.
rick
worst experience with them airline gives full refund but this scma people charge service fee for fullrefund by airlines thats never told before but ticket checked with them because of covid situation if cancel ticket whats is situation, they said if airline refund we will refund full amount wihtout cost. now they are asking each ticket some charges rediculous dont buy tickets from them
Sathish
They are fraudsters....they leach the money with cancellations. their employees are trained to rush you for booking and you will end up in going through cancellation or changes ...for which they will charge you. Nowadays the airlines are generous to waive the fee...these leaches are not.
Satish K.
Not honest company to work with. Stay away from this company and buy from airline directly. You have piece of mind. Don’t get into trap!
Bob
Worst, dishonest, rude travel agency I ever worked with. Please dont trust these thugs
Dheivasikamani P.
Bunch of liars. When the airlines says they can refund and even if we shift the ticket dates no charge for it. these frauds say they can't refund and only we can change the dates that too we have bare the charges for it. They r like looters. Only loot the money from us. Very frustrated. And the way they speak to the customers. It's infuriating. No Respect nothing. People please don't book your tickets with them.
Sarath B.
Facing a very bad experience with alanita right now. Hope so they resolve it, depends on that I will provide my complete feedback. For now, I am frustrated. In response to COVID-19, Indian govt entry restriction for OCI holders, my family weren't able to travel to India. Airline approved full refund, but alanita is refusing refund. They kept telling (or lying) me no update from airline. In-fact I arranged a conference call with the airline, agent Krishna attended the call, where airline informed to proceed with full refund. But later he said, he want to check some info and didn't get back. I called again to reach Krishna, this time different agent Ashik joined and wanted to have another conference call with airline. I again arranged a conference call, but the agent didn't join.. I feel they are cheating me, still in talk with them thinking they will be at least fair with me now. I think they are hiding information to customers and not willing to help the customers. Alanita Travel, after seeing this, i hope you will act fairly and promptly.
Reply from Alanita TravelMar 18, 2020
Hello, We appreciate your feedback and we apologize that you had a difficult time in cancelling your tickets and trying to get a refund. I understand your frustration in not receiving a response. In light of the Coronavirus and Ban to certain countries, we have been informed of what to do by the airlines. In some cases, some airlines will give a full refund depending on many factors. The airline, the dates you're traveling, your visa status..etc. In regards to your ticket there were several issues including your visa status and date of issuance which we had to confirm with the airlines about. Going back and forth with the airlines takes time which is why you probably didn't receive an immediate response with your refund. In the past couple of days several airlines have been constantly changing their policies in which we had to abide by. In this case, no one was lying to you about not getting an update from the airline. The airlines too, have been receiving a very high volume of calls due to this crisis, so it does take time for them to respond to us, this can range from 24-72 hours. In many cases, passengers feel the need to go to the airlines to resolve their issues with either a refund or date change. But since you had booked with an agency the airlines can't help you, sure they can say proceed with a refund, or do this and that. But in the end your tickets were booked by an agency, as far as we know, airline websites do also mention this, that if your tickets were booked through a travel agency please contact them for your refund. I can assure you our agents or managers are not trying to cheat you in any way, whether it be about your refund or anything else. If you don't receive a response it's simply because we are either working with the airlines on it or we're receiving a high number of calls. We truly apologize for not meeting your expectations during this time.
Sandeep G.
Read Carefully : Don't book tickets from Alanta. These guys hide refund policy and cancellation. They hide information that if you cancel the flight then will not get refund. If you ask them why you hide the information then they will reply that its your mistake and you should ask us before buying. If you tell to agent that I am getting tickets from Airlines cheaper than they will say I am not able to find that option and they say its may be fake or wrong information. They will force you to click on link and buy ASAP from them. Alanita is getting much more benefits whether you buy or cancel tickets. Suggestion: Book flight directly from Airlines.
Reply from Alanita TravelMar 18, 2020
We appreciate your feedback and we apologize that you had a difficult time in cancelling and getting a refund. In light of the Coronavirus and Ban to certain countries, we have been informed of what to do by the airlines. In some cases, some airlines will give a full refund depending on many factors. The airline, the dates you're traveling, your visa status..etc. We do not have control of what the airlines tell us. Booking with the airlines might be more expensive but in this time of crisis receiving a call or a response from them will take longer than what a travel agency can provide if your travel is not within the next 48 hours. As we have many calls and reservations to change we do prefer when someone is making a date change that they do have a specific date in mind, as we have many people to assist and going back and forth on dates takes a lot of time since we go back and forth with the airlines. Open ticket options are also available for certain airlines for people who don't know the specific dates that they would like to travel on. Once again, the airlines come up with the policies that we can follow and I won't deny that these policies are constantly changing.
