Great
Based on 127 reviews
Alcatraz Island Guide4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alcatrazislandguide.com is an independent ticket booking service helping visitors plan and secure their Alcatraz Island experience in San Francisco. We specialise in sourcing ferry and tour tickets — including Day Tours, Night Tours, and Behind the Scenes Tours — making the booking process simple, fast, and hassle-free.
Alcatraz Island Guide (alcatrazislandguide.com) has 127 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 11 reviews with 1 star · Clear filters
Roberto
We took the 7:05pm tour. By the time we got there they had already closed many sections of Alcatraz and there were no longer providing audio tours. What is the point of organizing a tour at that time that has such a limited experience? We felt taken advantage of.
Denisa K.
Do not buy from this company!!! I was told to only buy tickets directly from the company. Go on cityexperiences.com to purchase Alcatraz tickets. I booked my tickets (or so I thought) almost a month in advance. After booking, I got an email saying “Thank you, We've received your booking request. Our team will review and process your payment shortly”. Right u see earn that, it said, 📧 What happens next? Our team will process your payment and send your e-ticket to you by email. This usually takes a few minutes. If there are any issues, we will contact you directly. So here I thought, all is good! A few days before my trip, I went into my email to retrieve my tickets and I couldn’t find any email with tickets. So I went back to the initial email and I there was an area that I could book on that said “view booking status” and once I clicked on that it said invalid payment!!! Mind you, I never received another email stating that there was a problem with my payment!!! Above it states that if there are any issues, they will contact me directly which they did not! I tried contacting them and nobody answered. So I thought hopefully that when I get to the boat, they’ll be able to process my payment, negative! I had no tickets. My parents came all the way from Europe, and that was one of the aim things they they were so looking forward to seeing. And of course they were sold out that day and days after…. How deceiving is that??? If I wouldn’t known to click on that, and yes, partially it’s my fault (I take responsibility) for not checking sooner and clicking on that box…. But I did not know!
Cheri S.
We thought we were buying tickets to an actual Alcatraz island on site visit with an audio tour and it was actually a bay cruise. It never mentioned a bay cruise and talked about the audio tour. It was very misleading. We had to pay additional money and buy new tickets at the ship.
