Allergy TestReviews of allergytest.co

Reply from Allergy TestDec 19, 2024

Hi Lucy, We’re sorry to hear about your experience and understand how frustrating this must be. Unfortunately, we’ve been unable to locate your order details based on the information provided in your review. To resolve this for you as quickly as possible, we kindly ask that you reach out to our 24/7 Live Chat team with your order number. They’ll be able to investigate the issue immediately and provide you with the necessary assistance regarding your order or a potential resolution. We’re committed to ensuring all our customers receive their orders and will work to resolve this matter promptly. Thank you for your patience, and we hope to hear from you soon. Best regards, Usman Allergy Test

Reply from Allergy TestDec 19, 2024

Thank you for your review, and I sincerely apologise for any frustration caused by the delay. We have followed up with the lab and can confirm that your sample has not yet arrived. Once the lab receives your sample, you will receive a confirmation email, and your results will be processed promptly. We also understand your concern about not receiving a response to your emails. Please ensure you’re contacting us at the correct address or, for quicker assistance, reach out to our 24/7 Live Chat team . We truly appreciate your patience and understanding while we work to resolve this issue. If you need any further updates or assistance, please don’t hesitate to contact us. Best regards, Usman Allergy Test

Reply from Allergy TestDec 18, 2024

Thank you for your feedback, and I’m truly sorry to hear about your experience. I have thoroughly investigated your concerns with our lab, and they have confirmed that all testing was performed correctly and to standard. We understand that it can be frustrating to receive results that don’t align with your personal experiences. If you would like further clarification or wish to discuss your results in more detail, please don’t hesitate to reach out to our LiveChat team with your order details. We’re here to assist and ensure you have a positive experience moving forward. Thank you again for sharing your thoughts, and we appreciate your understanding. Usman Allergy Test

Reply from Allergy TestDec 12, 2024

Thank you for sharing your experience with us. We sincerely apologise for the delays and frustrations you’ve encountered during this process, and we deeply regret any discomfort caused by the lack of clarity or timely updates. We want to reassure you that our team did reach out to keep you informed, and your results were sent to you on the 27th of November. If you have not been able to locate them, please check your email’s spam or junk folder, as sometimes emails can be filtered incorrectly. Alternatively, feel free to contact us, and we’d be happy to resend your results. Regarding the delay in receiving your kit and the processing time for your sample, we understand how this has been frustrating. While shipping samples to the UK allows us to utilise specialised equipment for accurate testing, we want to highlight that this process is clearly stated on our website for transparency. That said, we regret if this information was missed prior to your purchase, and we will continue to improve how we communicate these details to our customers. The machine issue you mentioned was an unexpected technical difficulty, and while we worked to resolve it quickly, we acknowledge that more frequent updates could have helped alleviate your concerns. We also regret that our promotional emails came at a time when you felt dissatisfied with our service. Your feedback is invaluable, and we will review our communication strategy to ensure it is better aligned with our customers’ expectations. We truly appreciate your patience and the opportunity to improve based on your feedback. Please don’t hesitate to reach out to our team directly if there’s anything further we can do to assist. Best regards, Usman Allergy Test

Reply from Allergy TestDec 10, 2024

Hi, Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Usman Allergy Test

Reply from Allergy TestDec 6, 2024

Hi John, Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet your expectations. Our goal is always to provide clear instructions and accurate results. If you had issues following the steps or obtaining your results, please reach out to us directly so we can investigate and resolve this for you. We’re here to help and ensure you get the most from our service. Best regards, Usman Allergy Test

Reply from Allergy TestDec 6, 2024

Hi, Thank you for your feedback. We sincerely apologise for the inconvenience you’ve experienced. Our team has already reached out to you via email to help resolve this issue promptly. Additionally, we have a 24/7 Live Chat team available on our website—simply click the button on the bottom left corner of the page, and a representative will assist you immediately. We take your concerns very seriously and are committed to ensuring you receive the products you’ve purchased. Please don’t hesitate to contact us through the Live Chat if you need further assistance. Best regards, Usman Allergy Test

Reply from Allergy TestDec 5, 2024

Thank you for your feedback. We’re really sorry to hear that you’ve been waiting for your results. To better assist you, could you please let us know when you sent in your samples? Depending on when they were sent, there’s a possibility that the sample could have been lost in the mail. If this is the case, we recommend resending your samples to ensure we can process them as soon as possible. Please reach out to us directly if you need any assistance, and we’ll do our best to resolve this issue promptly. Best regards, Usman Allergy Test