AllivetReviews of allivet.com

I ordered an item and it said it was delivered and I still do not have it. I have emailed allivet and.are awaiting their reply.

Appreciate the quick and user friendly website. Great prices. Cheaper than buying from the Vet.

I had a bad experience trying to return a prescription medication that arrived later than I needed it for my pet. I spoke to customer service two separate times. Both times they told me my request for a refund would be processed and I would receive a credit for the cost of the medication, which is expensive. They also said I would receive an email verifying the conversation and that I was being given a credit. I have not received an email or a refund and it has been nine days. No one told me that the company has a policy of not accepting prescription medications back. I do not plan to use this company again.

Dumbest people I have ever dealt with. I have been a customer for two years with no problems. Suddenly they have the wrong vet info on file and even though my vet called them and approved the prescription they still would not send it. Then they admitted their error and issued me a $60 credit. I tried again and after 15 emails and 5 phone calls they still don't have it right and I never got a thing. Go somewhere else because this kind of stupidity is going to harm someone some day.

I ordered vaccinations and flea meds last week, stating that i must have them by Monday. I was assured that was no problem. I got the order Wednesday. Therefore, not having the order on time, I had to spent 3 X as much taking to vet because the dogs were going on transport early Tuesday . This order is now completely useless to me. Shipping costs are outrageous. This is the last order I place with this company. Too many other companies competing for business to put up with this kind of service.

Terrible. Disorganized beyond belief. They send you an email saying they've tried to contact your vet to get prescription approval but that your vet hasn't responded. Then you call your vet and the vet says they've never heard from Allivet. You try to straighten it out with "customer service" and wind up speaking with heavily-accented script-readers from some offshore call center.

I placed my order for 1 tablet of Mirtazapine on Tuesday with delivery of 3-5 days. My vet approved 1 tablet on Wednesday. Someone at Allivet then chose to put my order on "hold" to "confirm the quantity." Instead of placing a phone call to me directly, an email was sent. I didn't see the email until Friday at which point I called at 3:12 pm CST. I was told my order would not be delivered until the following Tuesday, eventhough they were going to "overnight it to me" to "resolve my issue." I asked why it couldn't be sent today and received on Saturday. I was told "the pharmacists have already gone home." (At 4:30 pm? EST) so no one was available to package and mail my 1 tablet. I asked to speak to a supervisor. I was told he was on another line. I waited on the call for almost 30 minutes. Finally, the representative said the supervisor was trying to get FedEx to pick up my order today, but that he was waiting for "confirmation." I asked if he could call me back rather than having me wait on hold. The call ran almost 45 minutes at that point. About 10 minutes later, the representative called to tell me FedEx could NOT pick up today, there was no one at the pharmacy to meet the FedEx driver on Saturday and that FedEx doesn't deliver on Sunday. He apologized and said my order would arrive on Tuesday. I asked him, "What happened to Monday?" He said that someone will be in the pharmacy to SHIP it on Monday. Grrrr. I am not aware of any pharmacist who clocks out at 4:30 pm. Can a technician not package the pill? The pharmacy is closed all weekend? Why didn't the supervisor come on the line or at least make the final call to tell me that, after a 45 minute phone call, we were back to where we started? Allivet delayed my order (eventhough my order and the vet's order matched) for 5 days (Wed, Thurs & Fri + a weekend) without a phone call. I was told the prior customer had the same issue except her prescription was for insulin. (Life or death medication) This experience with Allivet was terrible. The person who "held" my order should be addressed and encouraged to make a phone call to the customer immediately, if he/she has questions. The supervisor should be addressed and encouraged to get on the phone when a customer requests to speak with him/her. The pharmacists should be encouraged to work past 4:30 pm, like all of the other pharmacists in America. And, perhaps they should pay someone to be available on Saturday to meet the FedEx guy or run the package to a local store or put it in a FedEx receptacle on Friday afternoon. As far as I know, FedEx has a 6 pm pick up and one at 10:00 am Saturdays. I am extremely unhappy. Bottom line, my cat has stopped eating and could die before I get this pill 4 more days from now. I am disabled or I would drive to the vet and get a pill from their office. Absolutely ridiculous. Very POOR CUSTOMER CARE.

I will not be using this pharmacy again and suggest that you do not either. My initial experience with them was ok. However, despite having taken every step they recommended along the way to manage my pets prescription refill, they repeatedly gave me misinformation, did not call back when they said they would and my senior pet is left with no prescription refills on a medication that he requires daily in order to stay alive. If your pet’s medication is critical and they are dependent upon it, do not work with this pharmacy.