AllivetReviews of allivet.com

I saw that the AutoShip for Trifexis (APH-02409250) was canceled, got it back through email discussion. Then I was emailed that my vet couldn't be reached, but they had previously oked this med that is for heartworm and flea protection. My dog needs it monthly and she was going several days without. Customer Care told me by phone that it would be sent by 2 day delivery, but I didn't receive it by that time. It was finally received on Aug 10. I'm very disappointed with customer care and general service. I may have to find another provider.

In response to your reply, I already purchased the item elsewhere which is why I turned down your offer. Through a personal email, you asked where I read the Terms and Conditions and I provided you with the disclaimer at the end of the gift certificate email. Your response was that you could understand how I interpreted the disclaimer and were escalating my concern to the marketing department. I previously bought from Allivet and received a $50 gift card. When I tried to redeem it, they refused to honor it, claiming it's a promo code and promo codes can't be stacked. A gift certificate is not the same as a promo code and nowhere in the disclaimer that I was provided when I chatted with them did it state that. Providing a promo code and labeling it as a gift certificate that can't be used with other promotions, and is not part of the disclaimer, is fraud, plain and simple. I made my most recent purchase because of the gift card and now they won't honor it. I've purchased from them many times over the years but I'll never do business with them again.

Poor experience. I ordered an appropriate weight medication for my dog. Allivet contacted the vet and was told a different weight (young dogs grow…), they never confirmed the change prior to shipping. They refuse to exchange or permit a return. They offered a $25 credit for my trouble. $200 medication… I will not be doing further business.

Do not let the low prices fool you. Getting your order is next to impossible. Here is what happened: Immediate charge, delayed action: They took my money instantly but waited a week to ask for a prescription. Poor communication: They claimed they contacted my vet. My vet received nothing, forced to pay vet a fee to handle it myself. Outdated policies: They rejected my electronic prescription and demanded a physical copy via mail. Chaos: I mailed the prescription and requested a cancellation if the document was not sufficient. Weeks later, I received two automated emails days apart—one saying product was shipped, the other saying my order was canceled. The result: Another week has passed. A month later, I have no medication, no refund, and an incredibly frustrating experience. Update to reply: Lawful order requirements should be communicated and completed 'before' you charge for ordered items. The email I recieved, advised my order was canceled by my request. If you filled half my order, it was from the mailed 'copy' of the exact document you refused to take electronically. I have not recieved a delivery date, refund, or any product. 'Reaching out' to request I reach out, when you need to resolve on your end, is another poor communication tactic. 2nd Update: Allivet's customer service is non-existent. Their response to this review has been edited with claims I haven't contacted them, yet they leave my previous emails unanswered. They care more about saving face and rewriting history in the comments than actually providing customer service. I have requested a refund by email (twice) and once through USPS—and I am still waiting for my money. Please send me immediate confirmation that this has been handled, and stop delaying the process.

We order a prescription product for our dog. The delivery took TWO full weeks for us to obtain the prescription. Multiple phone calls and messages became extremely frustrating. We tried this company one time due to their lower prices but it was NOT worth the aggravation. We will not be using Allivet again.

Attempted to order meds for my cat on their website but after 3 days it still appeared as pending. I emailed company and was told that the order was not showing on their end. I called and spoke to a representative who also said my online order was not showing on their end. This representative placed my order and I was put on autoship to get discount. I checked my checking account and correct amount was taken out. However, 2 days later I was charged again for the order they said was not in their system and it was not the discounted auto delivery price but the full price. I immediately called and was told by a representative he could not stop this order and it would have to go to supervisor for review. He tried to rush me off the phone saying you'll get an email after review. I had to ask about time lines and when my money would be returned to my account, he was answering so fast to get me off the phone I could barely understand him. I'm still waiting to hear back but when and if this gets resolved I will not ever use allivet again and I would not recommend this company. I am adding this several days after initial review. Allivet did void the duplicate order and my money was returned to my account. However, they did not stop the autoship for the duplicate order which seems like the next logical step but no I had to go in and stop it myself.

I have done business with this company for years but recently their customer service has gone in the trash can. They don't ship orders timely and don't respond to customer complaints. Try Revival Animal Health or any other source for your medications and vaccines.

Says 1-3 days shipping should say at least a week shipping. Allivet just lost another customer to Chewy cause I will use them from now on!