Bad
Based on 21 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
aooo is listed under Malls & Marketplaces in Albany, New York.
aooo (allocollectives.com) has 21 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
Showing 16 reviews with 1 star · Clear filters
Jo
DON'T BUY THERE. Received product is very different from the one advertised. Completely different material, different print, very low quality. Return only to some random US address at my own expense. Initial shipping costs are also not being refunded. Customer service is very uncooperative. Never again.
Daniel H.
dropshipping site with chinese low quality articles. No possibility of returning this garbage.
Mikaela R.
Received notice that my shipment was sent out two weeks ago and still has not arrived…
Mike P.
After some exchange of emails, I was offered my money back. However, customer services (ha ha), required me to return the item to a private address in the USA at my own expense. I find this very suspect. I emailed customer services asking how I can be sure that after sending my item back, they would actually refund my money. Still waiting for a reply for that one. It's very odd that another person with a complaint regarding the same item, was offered a full replacement of the fraudulent item at no cost to them.
Ali M.
I ordered the bracelet as per another review. It is cheap metal from China and nothing like the advert. DO NOT buy from these people. Nor is it stamped. Complete and utter FRAUD
Ozzzzz
No like picture.. quality bad.. dent
Michael R.
I ordered what was described as "925 Sterling Silver Viking bracelet" from Allo Collectives. When the item finally arrived after a month, its decoration was south asian, covered with elephants, and the bracelet wasn't stamped with the silver mark. I took it to a jeweler, and he confirmed that it is pot-metal. Allo Collectives hasn't responded to any e-mails about this fraud.
Reply from aoooFeb 27, 2024
Dear valued customer, Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience and disappointment you've experienced with your recent purchase from Allo Collectives. We understand the frustration of receiving an item that does not match the description or the quality expected, and we are here to make things right. Upon investigation, we discovered that a batch of bracelets from one of our suppliers did not meet our strict quality standards for 925 Sterling Silver Viking bracelets. This is an unfortunate oversight that affected a limited number of items, including yours. We want to assure you that this is not reflective of our typical product quality or the experience we strive to provide to our customers. We are committed to rectifying this situation promptly. We would be more than happy to send you a replacement bracelet that is true to the description of 925 Sterling Silver, at no additional cost to you. This item will be thoroughly inspected by our team to ensure it meets our high-quality standards. Regarding your emails, we have reviewed our records and responded to all received inquiries. If you have not seen our responses, there may have been an issue with email delivery. We recommend checking your spam or junk mail folder, as sometimes messages can be mistakenly filtered. Additionally, we are always available to assist you through our customer service hotline or via live chat on our website for immediate assistance. Your satisfaction is our top priority, and we are dedicated to ensuring that you are delighted with your purchase and the service you receive. Please contact us directly with your order details, and we will expedite the process of getting your replacement bracelet to you. Once again, we apologize for any inconvenience this may have caused and appreciate the opportunity to make things right. Thank you for your understanding and for giving us the chance to resolve this matter to your satisfaction. Warmest regards, The Allo Collectives Team
Joanne J.
Do not order from this company, I have ordered and paid for express delivery, the tracking for this has not updated since I ordered in January and obviously the item has not arrived, beginning to think it is a bogus company
Reply from aoooFeb 27, 2024
Thank you for taking the time to share your feedback regarding your recent experience with our company. We understand the frustration and inconvenience caused by the delay in the delivery of your order, especially when express delivery was expected. We deeply apologize for any stress this situation may have caused and appreciate the opportunity to clarify the matter. We want to assure you and our wider customer community that we take all concerns very seriously and strive to resolve them promptly and effectively. Upon learning about your situation, our team immediately reached out to you to address the issue. We are pleased to confirm that after our conversation, we were able to identify and resolve the delay with your shipment. We are happy to report that the package was successfully delivered to your satisfaction. It is important to us that our customers have confidence in our products and services, and we regret any doubts this incident may have caused about our legitimacy. We are a dedicated team committed to providing quality products and ensuring a positive shopping experience for all our customers. We continuously work to improve our delivery processes and customer service responsiveness to prevent such issues from occurring in the future. Your feedback is invaluable to us as it helps us to improve and serve you better. Should you have any more concerns or require further assistance, please do not hesitate to contact us directly. We are here to help and ensure that your experiences with our company are nothing but positive. Thank you once again for your patience and understanding. We look forward to the opportunity to serve you again in the future. Warm regards, The Customer Service Team
