Poor
Based on 54 reviews
ALS2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ALLSCHOOLABS, we work with a global network of pharmacies, medical & lab retailers, grocery stores and delivery partners to source and deliver hard-to-find products across 2,184+ cities.Every order involves many moving parts - product availability, partner inventory, shipping, regulations and last-mile delivery. Details and delivery outcomes may vary by product and location.Eligible lab and medical wares may be available with Pay on Delivery. Pharmaceutical & grocery products are fulfilled by third-party partners and follow their payment and fulfillment terms.Customer care and enquiries are handled only through our official website Contact/Support pages. We do not provide support through third-party websites or partner platforms.
ALS (allschoolabs.com) has 54 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 29 reviews with 1 star · Clear filters
Chris P.
Absolutely awful if they are a real company I’d be very surprised do not waste your time or money
Reply from ALSJan 7, 2025
Because we refused to sell to you without a valid prescriptions as we knew you intended to abuse this medicine, you threatened to bad write us and you did. What a freak. Now we will take you up
Kira B.
Scam and a half. I placed an order for medications online and it was immediately canceled without a warning. Their customer service doesn't answer your e-mails. I spoke to a "manager" on Whatsapp and he told me their website has incorrect prices and I have to place another order and to pay about five times more. Inspite of the cancellation, they didn't forget to charge my credit card and the charge was for "groceries" which they do not even sell and under a different merchant name. It took over two months to get my money back with my credit card and BBB involved. 12/12/24 update: Do not tell me what words to choose and stop lying. Information about a purchase comes to the bank from the sellers, not buyers. Also, I didn't choose a shipping method, it was done on your website automatically. I do have scans of the Watsapp chat and the order page on my account, which you quickly removed as soon as my bank has contacted you. Your response to them was "The charge is valid", there was no promise for the refund in seven days. SCAMMERS.
Reply from ALSDec 12, 2024
Dear Kira, we informed you that your order was on hold for a wrong delivery choice. You shouldnt have chosen a non medication shipping to deliver a med. It's stated on our website. It won't work. The airlines charge more on medication than they would on housewears to discourage you from international purchase of meds to keep the big Pharma industry in your country booming. I'm not sure there is anything we can do about that. Also, we didnt enter "groceries" into the narration of your bank app, you did. Furthermore, whilst we promise a refund process of 7 days, we really cannot say when the receiving bank will credit you. Sorry it took that long and you confirmed that your money was received. How was that a scam then? Use appropriate words BTW, here are a few recent deliveries to counteries of the world: https://allschoolabs.com/proofs Update: At checkout, we do have about 5 shipping options. For groceries, medication shipping, analytical shipping and more, you took "non-medication" for a hard medicine despite it being on the product page that orders will be on hold for wrong shipping. You can share the screenshots you have of your order page. Moreso, Your bank didn't contact Us, we use a payment gateway like every ecommerce and ours is to hit the refund button which we are happy to do if a transaction is incomplete so this is false. Moreover, how is it possible for us to delete your personal WhatsApp chats. We don't say we've done perfectly, but you dont need an overkill, it becomes misinformation
Trevor M.
No delivery and no response to enquiries so be careful with this company The company responded here but not directly. I fail to see how this review is "vague" - it states the fact you failed to deliver my order and that you failed to respond to my emails. More than happy to provide the order number should you get in touch. Yes you are correct - not everything is fun when ordering from this company.
Reply from ALSDec 12, 2024
Vague. You are being negatively critique when you can not show a transaction with us. Not everything is fun
Consumer
They did not ship my order , are ignoring my email, and won’t refund. Will be reporting and will be Doing a law suite if not resolved having the court of law deal with it. Order : 736406 Extremely bad service!!
Reply from ALSDec 12, 2024
Hi, can you confirm that your order has been cleared?
Claire.
After reading some online reviews of how terribly this company operates, I still went on to make an order with them. I didn’t receive any confirmation until about 2 weeks of chasing their WhatsApp support. Their response was that I needed to make an additional £39 to receive my order. I said no and asked for a cancellation, they sent a link which I filled and also had to chase them for a response a week later. They finally refunded ONLY PART of my money after I threatened to report their website to my bank as fraudulent (this will redlist them and ruin their rep with credit card companies btw). If you’re reading this, do better, look elsewhere for your orders.
Reply from ALSOct 3, 2024
Our sincere apologies for your latest challenge ordering your medication with us. However, you didn't state facts. Firstly, You had order a prescription med with no prescription attached. 2, you also chose the wrong delivery option - you chose the delivery option for general goods instead of choosing that of medication which is right there in the shipping options. Our sales team, wrote to you by email and got no response then you later contacted us via WhatsApp and we asked you if you'd want to make a top up so the order can be correctly switched to medication delivery which you declined to. You opted for refund. Refund by the payment gateway you used requires 3-12 business days to deliver for international transactions and refund is in full. ours was to hit the refund button on the transaction which we did to completely reverse the transaction. We are quite surprised by your fraudulent claim, we have continued to offer refunds to orders that do not passed the requirement for shipping -especially meds and as it is highlighted on our product pages, incorrect shipping option for medication goods often results in delay and cancelled orders especially products that may require medical prescription. We are not moved by threats, we are moved by our mission policy on serving our customers everyday and we continue to do so by every one of the hundreds of transaction worldwide that we are entrusted with - successful or not. BTW, here are a few recent deliveries to counteries of the world: https://allschoolabs.com/proofs
