Aaron T.
Identity Restoration Case Specialist Cynthia Saves The Day!
I was recently the victim of Identity Theft which was brought to my attention by Allstate. My identity restoration case specialist, Cynthia was top notch throughout the entire experience. She set up a time to discuss my concerns and make a joint call to the institution where the fraud had occurred. While on the phone Cynthia advocated with a difficult customer service representative on my behalf to get a quick result and have the fraudulent application removed from my record. Afterwards she gave me next steps, a time for a follow up call and ways to further protect my identity. Cynthia was kind, compassionate and professional throughout the whole experience.
Reply from Allstate Identity ProtectionJul 11, 2024
We appreciate you taking the time to share your experience. We're glad to hear that Cynthia was able to provide you with the support and guidance you needed during a difficult time. We strive to provide our customers with the best possible service, and we're happy to hear that Cynthia's efforts made a positive impact on your situation.