Average
Based on 392 reviews
Alltrue3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alltrue is a membership for those who want to shop consciously and support brands that care about social and environmental impact. It’s a place to discover thoughtfully made products while learning, growing, and taking action on the issues that matter most. We are best known for seasonal subscription boxes, delivering 6–8 carefully curated products each quarter. Each box is filled with ethical, sustainable, and impact-driven items, from beauty and self-care to home goods, lifestyle upgrades, and eco-friendly essentials. Members also enjoy access to seasonal curated Markets and Add-On Shops featuring favorite ethical brands at up to 70% off, along with exclusive pop-up shopping events and educational content designed to inspire more mindful living.At our core, we are committed to making sustainable, responsibly made products more accessible and affordable. Every item is chosen from brands that prioritize fair practices, low-waste solutions, and meaningful impact, so members can feel good about what they bring into their lives.More than a subscription, Alltrue is a growing community built around shared values, thoughtful consumption, and positive change, with new perks and experiences added each season.
Alltrue (alltrue.com) has 392 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
Showing 127 reviews with 1 star · Clear filters
danielle' A.
Terrible company; extensively late shipping, generic customer service replies- no actual support, and complete lack of transparency from the company. Save your money and buy the products directly from the artisans and makers.
Karen
Not worth the money!! This is the worst subscription box I have ordered to date. I should have read the cancellation policy before signing up for the annual plan. Don't make the same mistake as I have
Reply from AlltrueSep 29, 2021
Hi Karen, We are so sorry to hear of any possible disappointment with any box you received. I should make sure to convey that we are always highly intentional about whom we choose to partner with and the products we choose to include in each box. Our Product Team works very hard and spends countless hours carefully curating the items included in each seasonal box and always tries to offer a range of choices that meet the needs of our diverse community, while ensuring they are made ethically and sustainably, with clean ingredients, support artisans & small businesses, are inclusive and empower women, and remain approachable in price point. We are sorry if any box missed the mark for you!
Christy O.
Do not do business with this company! What a scam to get your money and give lousy customer service! Buyer BEWARE
Colleen V C.
I have an annual subscription. Last month, I updated my address in my alltrue account several weeks before I moved. It was early July, and I had not received my summer box yet. I moved to another state on July 30. Today, August 3, I get a message that my summer box has shipped. Pretty late in the season in my opinion, but that is not my main complaint today. The box shipped to my old address. I immediately checked my account and was confused because it clearly has my new address listed. I contacted Alltrue right away so they could help. But they didn't even try to help. I received an email a few hours later informing me that any shipping updates need to happen prior to their "quarter", which would have been June 1. So they apparently can only update a shipping address with 2 months notice?! I was told they can't help me at all, but that I could try calling FedEx and see if they could do anything. I called FedEx, but was told only the sender can change an address. So now I have no way to get my box. I am floored by the lack of help from Alltrue. First of all, it shouldn't take over 2 months to update a shipping address. Second, they should have immediately called FedEx and tried to fix this instead of telling me to do it. And thirdly, why is a box intended for summer not shipping until 2/3 of the way through summer?!. Don't bother with this company.
D'Chelle O.
Don't fall for it!!! I had to cancel subscription. I have health issues and no longer working. They still took the money out of my account. Now, when I email them, they say they can't find an account in my name. Total BS!
Reply from AlltrueSep 29, 2021
Hi D'Chelle, We are so sorry to hear of any possible confusion. While reviewing your email with our support team it appears you sent us a copy of a charge from another subscription company, Ipsy, who is unaffiliated with Alltrue. We can confirm there is no account associated with the information you have provided us. Should you have any additional questions whatsoever please don't hesitate to email us at [email protected] and we would be happy to further assist.
Holly H.
Alltrue should be called AllLiars. There are amazing products to entice new customers, but it’s a bait and switch. Once you sign up, the options are TERRIBLE and all repeats. There are great options in the market place, but that’s all extra. Oh, and now, now EVERYONE can customize! Why is that an issue you ask? Because customers like me paid $200 upfront and the ONLY perk for that, was getting to customize. I want a refund! Worse than all this? The reason they’re flat out, used car salesman style liars? They hide and delete ALL negative comments! Facebook, insta... instead of fixing issues hundreds of customers are angry about, they just spend their time hiding that so new customers don’t see those comment... that’s why I’m here on trustpilot. NOT a trustworthy company. The only reason for the rebrand was to try to avoid the backlash they were getting... well, it shouldn’t work.
Reply from AlltrueSep 29, 2021
Hi Holly, We are sorry to hear of any disappointment and possible confusion. To clarify, as a renewing Alltrue Member, you are set to receive the original exclusive core seasonal box each season (4 times each year)! As it is not uncommon for us to sell out of our core seasonal boxes, when this happens, we often create a Welcome Box for that season. The Summer Welcome Box was curated because we sold out of the Summer Box (on June 11th), earlier than we anticipated, so a small batch of Summer Welcome Boxes were created for our newest members to receive in its place so they are able to experience a taste of Alltrue in the Summer season. Welcome Boxes are a collection of favorite brands and/or products from past boxes, including the current seasonal box, to welcome new members, while ensuring our existing members are only receiving the current and most exclusive products in our core Seasonal Boxes. It is never our intention to create a Welcome Box a current member may feel is better than our original box and we thank you for providing your feedback. In regards to customization, we are testing quarterly customization as a promotion for the Summer Welcome Box because the customization tool is something our team has been working very hard to provide to all of our members, in some capacity, while continuing to maintain our current price point. Rolling this option out on a smaller scale will provide us with insights which will help us in facilitating our plan to provide quarterly customization, at least in some capacity, to all Quarterly Members in the very near future! Lastly, to provide some further insight, this rebrand has been many years in the making. While our seasonal boxes have been incredibly impactful in improving the lives of many, and are not going anywhere, Alltrue represents our broader commitment to providing members more ways to expand their social and environmental consciousness through a number of new features we will be introducing. Our vision is to build a community that has a positive impact on the planet, and leave the world a better place than we found it and we certainly hope you will stick around for the journey!
Kat
Absolute Crap!! Worse than before their “brand change”. You have to Pay to have any say over your products?? Look up all the unboxing videos. Looks like unless you’re an influencer you only get the cheapest options!! The quality of products is A JOKE!!! DON’T WASTE YOUR MONEY!!
Reply from AlltrueSep 29, 2021
Hi Kat, We are truly so sorry to hear of any possible disappointment. One of the biggest differences and perks of our Annual Membership is access to our custom tool which allows you to personalize your box each season. The quality and the products are the same for Quarterly and Annual Members, but our team chooses the choice products for our Quarterly Members. While we wish we could offer customization to the entire community, due to the limited inventory of each product type each season, we have had to limit this feature to our Annual Members only. We are, however, excited to announce that we are currently testing ways in which we will be able to provide quarterly customization, at least in some capacity, to all Quarterly Members in the very near future — stay tuned!
