AllurezReviews of allurez.com

I have mixed reviews about this company Allurez. The eternity colored rings (ruby and sapphire) I got were of excellent quality, so 5 stars for the rings! However, the return experience and getting refund in a timely manner is a 3 star. It simply took too long for me to get my refund - 30 days after they already received my rings back for actual refund.

My only reason for not giving a 5 star rating is because the first ring set I ordered was shipped with a .50 carat diamond instead of a 1.20 carat diamond. I was extremely disappointed, but Ashley came along and saved the day. I ordered a different set completely and returned the incorrect ring. She made this process effortless. I received my new set yesterday, and I’m over the moon with excitement. Good customer service is getting harder and harder to find. I’ve been in customer service 22 years, so I hold representatives to the standard I have when dealing with customers. I really appreciate Ashley taking ownership of my issue and righting the wrong. Will buy again!

Ring is beautiful

I had a great experience with allurez. Their prices were great and the jewelry is beautiful!

The ring is beautiful. My fiance loved it. Because we ordered so close to christmas it was a little slow to get and almost didn't get it in time. But it came a day early to propose.

Quality jewelry! Pictures can be a little deceiving Regarding size of jewelry, but quality and great never the less!

Just in the nick of time! My wife's anniversary ring was due by the 15th. We were leaving town to celebrate on the 18th. The website showed it was not going to be complete. I contacted Allurez and they would not promise delivery. Website notified me on the afternoon of the 17th ring was done and shipped UPS. I received the package next morning 45 minutes before leaving town. I appreciate the extra effort they made to get the ring to me when they understood the issues.

I love my new ring! The style and shine are beautiful. I am waiting for my appraisal that still hasn’t come after two weeks. This concerns me a little bit. UPDATE It took over a month and some threats to finally get my appraisal. I then had my ring appraised by an independent jeweler without telling him anything about what I paid or the appraisal I received from Allurez. There was a HUGE difference in the appraisal. The main diamond was not of the quality I was told by Allurez or their appraisal. However, my appraisal by the independent jeweler was significantly higher than what I paid for the ring. He said that it isn't what their appraisal says but that I still got a good deal (I showed him their appraisal after he gave me his). He told me to use his appraisal for insurance because that is what the ring is actually worth to replace.