Lisa
I've been charged twice for the same…
TI've been charged twice for the same service pet. What's up with this? After seeing my review I received an email and the whole oops was fixed immediately. It was my fault not theirs and they handled the situation quickly and without hesitation. This is an excellent company we just got our wires crossed. Says something about customer service being on top of mistakes and helping fix the problem quickly.
Reply from American Service PetsAug 17, 2026
Thank you for reaching out, Lisa! After reviewing your account, it looks like you opted into the auto-renewal feature when you placed your package order last year. We sent out an email to let you know that your letter would be renewed. In the meantime, you went ahead and placed another order (separately) through our website. We apologize for any confusion regarding the circumstances of your renewal. Our customer care manager has refunded your account for the second charge. Please don't hesitate to give us a call directly at 877-201-2755 with any additional questions. We would be happy to help clarify further. 🐾❤️


