AmeriGas PropaneReviews of amerigas.com

AmeriGas is beyond awful. When our rental contract for the tank expires, we're switching companies. Several times we called to make an appointment, waited 45 minutes, then got cut off without warning. Apparently their phone system is set to disconnect you after 45 minutes. If you do manage to get an appointment, they don't show up. They don't notify you in any way that they aren't coming, they just change your appointment time and day and don't tell you that, either. You have to call them and wait on the phone to talk with someone to find out they rescheduled you. They can't call or text or email the information?!? Twice we finally got appointments and both times they rescheduled twice on us, without notice. It's extraordinarily inconsiderate to have people waiting around for hours for a no show. The people on the phone have been nice, but the management of the company is awful!

Used to have good customer service when you could call local office. Now that ordering is web based and by voice is remote it seems marginal at best. Waiting for propane for almost 3 weeks now and having to heat house by space heaters so propane wont run out. Even though escalated last week no updates on when or if there will ever be a delivery. Since I have been renting tank for 22 1/2 years, I have no choice over suppliers. Way to go Amerigas.

I wanted to give a zero! Worst service ever! Our neighbors had a tank removed because they were so awful to deal with. Their trucks needed to use our driveway. We are sure they destroyed our retaining wall and when we asked them about it and asked the second unnecessary truck to leave our property, he reacted in a threatening way. Terrible company to deal with!!!!!

I have so many complaints about Amerigas .... I don't know where to start. We originally signed up for propane in 2008 with G & K Propane, a local company in Yucca Valley, CA. Apparently, they were bought by Amerigas about 2 years ago. The home where service is provided was our 2nd home for the past 10 years and we were on "automatic refills" all during this time. As of one month ago, we moved back into this home full-time. As a result, our propane requirements have increased tremendously. The "myamerigas.com" website doesn't allow me to change to "will call" delivery without speaking to someone. I've called our local Amerigas office in Yucca Valley several times....first time the wait for a customer support person was 98 minutes, so I hung up. Second time I called a few days later, the wait time was 89 minutes, so I hung up. Third time, the wait is 88 minutes (I've been on hold now for 66 minutes and still waiting to speak with someone). Our propane tank is down to 29% and winter is beginning to set in. I need to speak with someone immediately about this. Also, I signed up for the "convenience pay" program they offered recently because they claimed to give a $25 credit, but when I paid the first month installment of $56, they didn't credit the $25 at all! What's up with that?! I'm seriously considering changing to a local propane company here in Yucca Valley....Hi-Desert Propane....I've heard good things about them, and when I called them, a person actually answered the telephone and was very efficient and courteous. So a customer service representative finally came on the line after 75 minutes on hold. She was very nice. Her name was Angela. She explained that they are hiring a bunch of new people at their call center and they are all being trained. She said all the local propane offices are closed so all calls are being redirected to the "call center".... I guess I'll hang in here with Amerigas for now .... see if they can really deliver in 7-10 days as she said. If not, I'm quitting them and going with Hi-Desert Propane instead. She said that she changed my account profile so I can now order deliveries online....so....we'll see if that works!! :-)

We have a camp site in Wisconsin that we was charge a lot of money to use their tanks so we returned the 2 - 100 lbs. tanks ourselves because they were going to charge us for them to come and get the tanks also. We want into the office in Baraboo and talked to the lady there she told us where to leave the tanks and she would take care of the paper work, that was in Sept of 2019. We have been getting a bill about every other month about this and we keep calling them, they keep saying they will take care of it. I was just on hold with them for an hour and half, just got cut off. You can't even get a hold of they to fix the problem. This hurts our credit rating and I can't do anything about it because of them. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

Horrible customer service. Makes promises that they don't keep. Dn't trust anything they say. Avoid at all costs!!! Delivery/install dates not followed. Hours on the phone with customer service. Hours spent on their online chat. Is it too much to expect that they do as they say and say as they do?

**This is a really long rant, but worth reading if you’re considering using AmeriGas** First off, I would like to let you know that I am typing this with my middle finger. Secondly, I have never received customer service as terrible as this in my life. And that’s saying a lot. Because I’ve had Verizon and CableOne. I’ve never been angry enough to leave a negative review of ANY company until now. I bought a house that had an AmeriGas tank on it. I called them within the first week of moving it to notify them that I bought the house and that I was using a different gas service. Mind you, this was on a recorded line, as the automated system so kindly let me know while I was on hold FOREVER. To her credit, the first customer service rep I spoke to was kind and helpful. She told me (recorded line!) that the gas left in the tank was paired off by the previous owner and that it wouldn’t be a problem to continue using it until the new service started. I just had to let them know when the yanks were switched out and they would come pick theirs up. I called the new company and, thanks to Covid, they were scheduling 6 weeks out. Fast forward 5 weeks. I come home to a notice on my fro t door stating that AmeriGas has shut off my gas tank. I called and sat on hold for NINTY MINUTES. This rep told me that the previous owner had paid off his account and closed it. I told her I had already been told that, and Th at I was assured (on a RECORDED LINE) that I could continue using their gas tank until the new service was set up. Rep #2 said they had no record of my first call (THAT WAS RECORDED) and that there was nothing they could do. I asked to speak to a manager and she said that couldn’t be arranged. She gave me the option to set up my own account and have them come turn the gas back on in 3-5 business days. I told her I have kids and my furnace runs on gas. It’s been getting down to 30* here at night. She basically said that’s my problem and they wouldn’t come turn the gas back on. So this morning the new company installed their tank and GUESS WHAT THEY DID. They siphoned the remaining gas out of the AmeriGas tank into the new one, as is standard procedure because that gas is ALREADY PAID FOR. I called AmeriGas again and sat on hold for 40 minutes. When the rep answered I asked immediately to speak to a manager. She said she could transfer me to them. On hold for 15 more minutes. The rep comes back on the line and said “The manager told me to put in the service request for the tank pickup.” I said “I have serious complaints and your company needs to be held accountable. Let me speak to your manager.” On hold for 5 more minutes. Then she comes back on the line and says she’ll take my name and number and I’ll get a call back. I’m not holding my breath on that one. Do not use this awful corporate company. There are local companies with much better service. If you’re in Idaho, Valley Wide is fantastic. They actually answer the phone!!

By far the worst company I have ever dealt with. I called for delivery, paid for the safety check and propane fill and they never showed up. I called again and after an hour on hold I was told I would need to reschedule since they had "issues" on their end. I had to drive 3 hours to meet the tech for the safety check. Only after this can I now order propane. My first request for propane was on October 27, when I paid. This is how long it takes them and I still have nothing. Currently on hold with an estimated hold time of 119 minutes. Also, I tried to order online but told by the rep on the 2nd call my account is not set up for this. Said she would take care of it but never did so here I am on hold for hours on end. I would give negative stars if possible. Status Update, I have been on hold now for over two hours. Status Update, The call center rep transferred to another department that disconnected the call. I now have to start the whole process over again. I cannot express enough how horrible this company and their customer service is.