Great
Based on 495 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the leader in short and long term worldwide cellular phone and high speed mobile data rentals for short and long term travelers. With more than 65,000 individual rentals, direct connections with more than 50 tier 1 service provider and service in over 150 countries you can be assured of the highest quality and affordably priced solution. We also offer group and corporate travel options with discounted rate plans, premium VIP service, individualized custom billing options. Find out why nearly 100,000 individuals, over 350 travel professionals and countless large and small companies calls us their overseas communication provider.
Amigo U.S. (amigo-us.com) has 495 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 56 reviews with 3 stars · Clear filters
Ken S.
So far so good. Did not like finding out there is a $10 charge to return Sim Card. That should be disclosed in advance, not when you receive card. That leaves me wondering whether there are other hidden costs.
Morley
Phone worked fine. I could not enter contacts
Reply from Amigo U.S.Nov 9, 2015
I am happy to hear that the phone worked well. I am sorry to hear that you had difficulty adding contacts. Was it not clear how to add them or were you unable to add them? Did you contact our customer support line? For future reference, we have customer support both in the United States and Israel specifically to help in situations like these. We look forward to being able to provide you excellent service on your next international trip.
Cheryl
The Amigo pickup was super easy at a nearby Chicago UPS store. The problem was numerous dropped calls during my 1 wk. rental.
Reply from Amigo U.S.Aug 25, 2015
I am sorry that you experienced the issue with the dropped calls. We used one of the best and strongest carriers in Israel with the best service. We will speak with them and see if there is anything they can do about that. Thank you for using us and for the feedback. We look forward to helping you again on your next international trip
Adam
Slow connections and a little expensive. Was more convenient that finding a store in each country I visited to purchase a SIM card. However, I am sure it would have been cheaper with faster data service if I did my research prior. Connecting to messenger and Whatsapp were fine. Text and talk were fine. Downloading emails and searching the browser were challenging due to the slow connection. Fastest data service provided is 4G.
Reply from Amigo U.S.Aug 25, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.
Gabriella
It was good to have the phone but even when we had very good service according to the bars we were unable to get data and use our maps and guide books on our phones while on the go
Reply from Amigo U.S.Aug 25, 2015
I apologize for the difficulties that you experienced. From what you are describing, it sounds like your phone did not automatically register with the local access point and it needed to be done manually. Those instructions on how to do that are included on the instruction sheet that comes with the sim card. In the future, if you ever have that problem, please call our customer service number. It's a free call. And we will walk you through resolving your issue. We are happy to help you stay connected and we look forward to being able to take even better care of you again on your next international trip.
Allen
Although able to connect, voice quality was very low making it difficult to hear on this particular phone.
Reply from Amigo U.S.Aug 25, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip. The phone has a volume button. You should be able to raise it.
michael
I felt the service from people to help out was great, but there were some issues. The small phone to call from ok, seem alot of static on call. as to the internet phone, what app worked great, but other aspects were so slow that I gave up here and there
Rosalie
I picked up a rental phone from A to Z a few days before my trip to Israel. The memory in the phone I rented had not been erased. During my stay in Israel, I used only the adapter so that I could charge my own smart phone, which allowed me to send and receive email.
