AM Home Delivery & Trucking CoReviews of amtrucking.com

I would give negative. My items got delayed continuously. The reps pretend to forward you to a manager but instead forward you back to the automated system. Or they will just put you on hold until you hang up so it doesnt show that they hung up on you. What kind of horrible company is this.

We ordered a gas cook top which was ready for pickup on June 18. By June 22nd AM Trucking could not even say if it had been picked up. After exchanging 2 emails with AM Trucking and escalating to the vendor, the tracking finally said it got picked up on June 24, six days after it was ready. Now they are saying estimated delivery is not until July 7, almost three weeks to get from NJ to SC. Ridiculous and terrible!

After waiting for our new recliner for nearly a month and a half with no regular updates, we were notified that they would be delivering it the next day between 1-5. Because they gave zero notice, I had to take the day off of work even though money and shifts are tight right now from Covid. I wasted hours and hours waiting for the delivery and it never came. After the promised delivery window we got a quick call saying they were running late but would be there within the hour. After the hour passed, we attempted to call every number they provided- and even the “after hours support number” left us on hold forever, hung up, or transferred us to a dead message line. We made 10+ phone calls, emailed for support, and reached out in every way we could think of. We were on hold for over 2 hours in total and were not connected with a single person every though it kept saying we were next to speak to someone. Another 4 hours passed (I had waited for more than 8 hours at this point) and not a single phone call for the delay and the order never came- nothing was ever delivered. I then Found hundreds of scathing reviews online, many with stories like mine. When we tracked the item with their website, it showed it was out for delivery, and then all of a sudden, the same tracking site says that they cannot find any order with my order number. Now, the tracker that said my item was being delivered within an hour is saying there is no order number matching my information. This company is a total SCAM. It appears as though they doctor the tracking information, when in reality your items aren’t even out for delivery. As with many others, it looks like we will be forced to take them to court for fraud and theft. Thankfully we recorded all of the conversations and took screenshots of all of the tracking “updates” that all of a sudden disappeared. I think the best thing to do would be if all of the victims of this companies illegal practices group together and file a joint complaint. AM Home Delivery needs to be held accountable for their fraud and shady business practices. When they lie and refuse to deliver product as agreed upon in the sales contact, they have committed theft of my property. I am still out $700 because they have not held up their end and delivered. This company deserves to be shut down. THIS COMPANY IS DISHONEST AND THEIR DELIVERY SYSTEM IS NOTHING BUT A SCAM! DO NOT EVER USE THIS COMPANY.

I got one day heads up for delivery, I called to tell them I wouldn't be home, but they sent the delivery here anyway. Rescheduled, delivery guys told me white*9 glove service will be done when the installers show up. My credit card was charged, but nobody ever showed. Customer service was nice, but nothing happened.Fabian called me once, i tried returning his call no answer. Finally I told them please just credit me back my money for installation and removal of old appliances. HORRIBLE EXPERIENCE! Two weeks my delivery sat in my living room while they played games with me on installation service. I went on thumbtack, used Jc Best Appliances sales & repair in the South Florida area. Stand up company price was great service impeccable! I wasted 2 weeks of my life with a company that gave me the run-a-round, now I have to hope they refund my credit card.

They are so lacking in customer service that one star is generous. The drivers are great and once the product arrived, I am in a better place, but the frustrating month of waiting for AM to deliver was painful. They just plain have no customer service and their management should be replaced for running such a bad service. Of course they pulled out the COVID-19 excuse, but how that affects their ability to tell the truth....I am not sure.

Worse company ever, I ordered couch it should be here in 2 weeks, I am in the 7th week now. Rude customer service too.

If I could give zero stars, I would have. I ordered a sofa set from an online store that uses AM delivery a month ago and they claimed I would receive my set in a week. However, AM delivery held on to my delivery in New Jersey for one and a half weeks. So my shipment didn’t even get shipped for one and half weeks. And I started calling them twice a week to get a status update but the only update they have is my sofas are in transit; they have no idea where. They tried to give me the COVID 19 pandemic but it didn’t even start 3 weeks after I ordered the sofas. I dislike AM trucking and how they have no clue about what they are doing that I would have avoided the online furniture shop at all cost if I knew they were using AM for their shipments.

Item recieved on 12/2/19 took 3 days before it was processed and in the system showing they had it. Waited for a call and nothing so called on 12/5/19 was told it was being scheduled for delivery and they would be in touch. Waited till following week 12/9/19 called back was told it was missed for the weeks delivery to the area and would try to deliver by the end of the week. Called back at end of week 12/13/19 asking for a call back and recieved no response. Finally 12/17/19 item was scheduled called in had location, time, type of delivery answered prior to confirming for the Thursday 12/19/19 delivery date. Recieved a call around 10 am on 12/19 and no message another from new york and left message and returned call to and was told there was a GPS location that led to the order routing error and my item was now in Shreveport La 4 hrs aways when iive only 2.5 from Houston and delivery now will not be till 12/23/19 and then was hung up on by Jesse. I have called a hand full of time over these weeks and heard them type out numerous emails word for word with details and yet not only no response but slow to schedule and deliver then problems and even had the purchase store email management and ownership and the response read to me was utter lies trying to cover for the incompetence and blaming me instead.