AmTrust Financial ServicesReviews of amtrustfinancial.com

This is my first negative rating of any company. This is the WORST company I have encountered in the past 45 years. We purchased workman comp insurance with them for many years. I retired 4 years ago with no employee or claims. Final audits clearly indicated the above to the company. However, instead of giving us some refund like other companies I worked with, this one charged me additional $800 for nothing! They did not explain to me the reason behind this. Now they sent the bill to the collection agency trying to force me to pay them. I already responded to the collection agency and am ready to fight them in court. I am writing this to inform the public that this is a dishonest, unethical company. Please stay away from them!

This is not a reputable insurance ! Just go to the better alternative on my photo album for a smooth amazing experience .

if i could leave zero stars i would. amtrust is the biggest scam of a company to ever exist. your worker's compensation nightmare is just beginning. go with any company but amtrust they are as crooked as they come.

Worst and feel like scam . Audits every years have to pay minimum extra $10000 every year without any explanation . Even provided legitimate payroll

I have been dealing with AmTrust Europe Limited in relation to a Premier Guarantee warranty claim for my flat, which has suffered from a severe roof leak since 2018. Despite the defect clearly falling within the policy’s “Major Damage” and waterproofing cover, no qualified contractor has ever been appointed to carry out a permanent repair. Over the years I have: Provided extensive photographic evidence, inspection access, and a documented timeline of the defect. Repeatedly chased updates, only to receive vague or no answers. Been referred back to the developer/freeholder, who has already failed to resolve the issue multiple times with inadequate patch repairs. On 13th August 2025, AmTrust’s appointed claims handler confirmed that all repair and alternative accommodation arrangements “should be directed” to the developer — despite the fact the developer has failed for over seven years to deliver a proper fix. This feels like a clear avoidance of their responsibility to intervene when the responsible party fails to act. Meanwhile, I continue to live in a property that becomes uninhabitable during significant rainfall, with a real risk of further damage and health issues. There has been no fixed start date, no completion date, and no assurance the works will be carried out by a competent professional to building regulation standards. My experience with AmTrust has been one of delay, poor communication, and no meaningful progress — exactly the opposite of what a warranty provider should deliver. If you are buying a new-build home, I strongly recommend you research their track record before relying on this warranty for peace of mind. Update: I have emailed AmTrust’s feedbackresponse at amtrustgroup.com with full details of my case (roof leak at C502, Royal Crescent, Southampton). This includes the long timeline of failed repairs, ignored requests for alternative accommodation, and my recent Letter Before Action sent by recorded delivery. I expect AmTrust to now align their feedback, complaints, and claims teams and provide a full resolution within the 14-day deadline I have set, failing which County Court proceedings will be issued.

Website is nearly useless. No 'contact us' button, no email address to begin a conversation. Customer service is dreadful. Please don't take your business here, you will regret it.

I own a house some 15 miles from the South Coast UK and in 2023 started the many named Storms that continued for about 8 months. Apparently a Storm is only named if there are winds in excess or about of 100mph. I contacted AM Trust they told me wait off until the Storms have reduced and then look again at the damage. I did and then claimed the following March 2024 to get a claim form was difficult and required a few calls. Submitted the Claim and I asked for a surveyor or assessor to visit and see the damage no such person arrived. I had to have the damage fixed so contractor did a good job submitted the cost to AM Trust by which time I had not heard about the claim submission they then wrote back telling me there had not been any storms and they refused the claim. I then sent them the findings of The Met Weather Office UK of the 12 storms that had hit they still said they do not exist. So I went through the Ombudsman what a waste of time they are. AM Trust said to the Ombudsman I had never made contact with them and there were no phone calls so I sent the Ombudsman a copy of my phone Bills over the period I am still waiting for a reply they have implied they will take no notice. In my Family I have a couple of Lawyers Barristers they have legal friends ie a Circuit Judge I have shown the evidence to him he wants me to take AM Trust to the small claims court as he is sure there can be only one result AM Trust will have to pay. I have another property nearby the same happened with the roof, Insurance Company sent an assessor he then passed my claim the work has been done and they have paid but it was a British Company not this conglomerate AM Trust who like to take your money but stop all claims. Sorry about my story but these are the facts of dealing with AM Trust DO NOT BOTHER go elsewhere even it is more expensive. I defy anybody from AM Trust to contact me as I have seen there other so called contacts to others.

The reviewer’s first claim with AM Trust Europe Limited was rejected on technical grounds regarding documentation. Despite the insurer’s earlier offer to handle the claim, the underwriter refused to proceed, forcing the reviewer to deal directly with the manufacturer, which proved successful without insurer help. The broker offered no support, and an ombudsman complaint remains unresolved. The experience left the reviewer dissatisfied and feeling unsupported by both insurer and broker.