AnthemReviews of anthem.com

Absolutely awful customer support. It is literally impossible to determine whether a provider is covered under an Anthem HMO plan. After being transferred between four representatives over two hours, one finally told me, “No, I cannot help you determine if a provider is in network.” When I asked if anyone at Anthem could answer that question, they replied, “No, there is nobody at Anthem who can answer questions about coverage under Anthem’s plans.” I couldn’t have said it better myself. An evil company with soul-draining communication practices.

It has been going on over 3 hours. I have been on hold for hours cannot get anyone for tech support cannot log on. Customer service lady bounced me to four different people one was as useless as the next, they ask for the same information over and over and over, most do not speak understandable english. It goes round and round telling us to log in, but when you cannot log in then what? Then they wonder why people do not get care they need and it give more reasons to deny things when you cannot get any information at all let along correct information. To call it a disgrace is being polite.

They were calling me every day to setup an appointment with a nurse practitioner to speak over the phone about my health when I see my primary doctor. This is redundant, harassment, extremely stressful, and not trustworthy. This feels like they don't trust my primary doctor. My medical is between my primary doctor and no other person. They say this is once a year for 30 minutes too damn long and not need. Why force something as a paying customer should not go through? Don't they know about HEPA!!!

WHATEVER YOU DO, DO NOT GET THIS ADVANTAGE PLAN! They lie to you, the dental insurance is nil. Liberty Dental is not good insurance. I pay for a local dentist so I don’t have to drive 1 1/2 hours to see the only dentist that takes Anthem. Then, they only accept parts of it. Does not cover DENTURES! The mail order Pharmacy (CARELONRX) have NO IDEA what they are doing. Can’t get my Repatha in at all! When I signed up my Repatha prescription was ZERO COPAY. When I go to fill it they are charging me a $109.00 COPAY. It started out as a tier 2 & was changed to a tier 3 after I accepted the insurance. One headache after another. It won’t let me put in the entire 9 months of the date of experience but I am still to this day, SEPTEMBER 9,2025 dealing with these morons! Just don’t get this policy & save yourself a ton of headaches.

STAY AWAY FROM THEIR SPENDING ACCOUNT: I opened a spending account this year. $499 fraudulent transaction was made in March. They did not bother to send me an email or text for two weeks. When they did, I told them to cancel the transaction immediately because it wasn’t me. I had my card so it wasn’t used physically. They did not cancel the transaction. I kept sending them messages to cancel it and refund my money. But No progress at all. 54 days later, they sent me a message on their platform with a dispute form attached but again no email no text no call. I logged in anthems website and saw that they sent me this form a week ago. I submitted the form. And their answer is “form should be submitted within 60 days after the transaction was done”. Almost 6 months later, they marked the transaction as ineligible and told me that I owe them $499 and my account is blocked until I pay them$499. So I cannot even use the money left in the account now. STAY AWAY.

Fortunately I'm only on 1 prescription (6 years), and it's currently being held hostage by an angry female nurse practitioner. I guess she thinks I should bow to her and beg for her to fill it. I have no qualms with the company outside of their lack of quality health care providers in my area (western KY). It's sad, they screw-up prescriptions, make changes to them without discussing it with you (they let the pharmacy inform you), one even failed to remove a last staple from behind my ear after surgery, which I found a month later. One imagined some conversation we never had, another couldn't even copy my current prescription down without messing up the dosage. I've been through just about all of them available in my area which are in my plan. None of them take time to discuss labs, and only run incomplete tests to try and scare you into prescriptions for big pharms. I haven't made it to nearly 70 by being stupid, and as said I'm only on 1 prescription. I've yet to find one I want to provide my healthcare. I constantly shake my head at the lack of quality healthcare here which wants to go further than writing unnecessary prescriptions, instead of finding and solving the issue. Let me give you some advice, if you're ever prescribed a statin, be sure you research the cholesterol scam before taking them, seriously. I'm actually considering changing insurance in hopes of finding an actual qualified DOCTOR, and not a Nurse Practitioner.

Unconscionable company. As with most health insurance companies in the US, Anthem prioritizes PROFITS over benefits to members. 1. They deliberately understaff customer service agents to handle support to their insured members making the wait time to speak with an agent consistently excessive. This is intended to discourage members from getting benefits by frustrating them on hold for 45 minutes plus. 2. Their practice is to delay, delay, delay, and deny benefits. This further discourages insurance claims for treatment saving the company millions of dollars annually. 3. Anthem is in fact owned by the parent company ELEVANCE. The management of your health plan is handled by another ELEVANCE-owned company called CARELON. They are the group that decides if your request for authorization (RFA) is “medically necessary” or not. Prior Authorization is required when your doctor makes a referral to a specialist. Despite your Primary Care Physician (PCP) determining that you need a specialist, CARELON (commonly known as “Care-Less”) is set up to review the request and decide if they disagree with your doctor on the need for treatment without the benefit of any medical assessment of the patient. 4. I have been attempting to receive treatment since January 2025 (6 months +) for: physical therapy, chiropractic therapy, psychological counseling, weight loss, dental care, and other medical needs. Typical calls to Anthem require a lengthy hold time while I do my weekly grocery shopping while on hold with Anthem). The list of deceptive practices by Anthem Blue Cross, CARELON, and ELEVANCE, is too long to include here. The key issue to be aware of is that all USA insurance companies have similar practices to deny legitimate claims. I believe that these practices are motivating some members, like Luigi Mango e, to reach a boiling point and assassinate the CEOs. While it’s an unjustified criminal act it is nonetheless understandable given the unethical business practices of USA insurance companies.

Medication dropped from plan and by their on admission coverages can be dropped up to 4 times a year. So even if you change to a more expensive plan, if to many people use a medication or coverage they can just drop it from that particular plan! Heartless company that values profits over patient health!!