AooliaReviews of aoolia.com

I have reached out on numerous occasions with help with an order with no responses. Can't review because I still don't have my glasses

Bought 2 pair of glasses. One of them had a too small glass, so my astigmatisme in this pair is a shitshow and i can't use them. They just afsked me to go to the opthomitrist to get it fixed. I asked if i could return so they can fix or get the full amount back. Then they stopped answering. Shitty way to handle a case.

They said that I could return my glasses I bought 4 pairs they all make me dizzy but they don’t answer their emails or texts. This is a scam! Don’t buy glasses from this site.

*edit. Ive been offered 5 to remove this, now 10 to remove. Steer clear I received my first pair with the wrong prescription, so paid half price for another pair. These never materialised. I have emailed numerous times and been ignored over the last week. Whilst I got the first pair, the prescription was incorrect, you are better using Vooglam or Firmoo as ive only 25 pairs and not once have I had an issue with either of these companies. Please don't tell me to DM, how about respond to my numerous emails! **edit only AFTER leaving this feedback my glasses have finally arrived, and I was asked to remove this and offered £5. No i won't. This still stands, go elsewhere **second edit.... we are now upto £10. Wish I could leave a picture of their emails. AVOID

The after-sales service is appalling. I recently received a faulty item and have been unable to speak to anyone to resolve the issue. I have raised at least three support tickets but have received no response whatsoever. This has been extremely frustrating and disappointing. A company should be easily contactable when there is a problem with an order, particularly when a faulty product has been supplied. The lack of communication and customer support has made this a very poor experience.

I am thoroughly surprised, the reviews are overwhelmingly positive but I need to share my experience with their customer service. Yes the selections are trendy and unique. Yes, they have a lot of options but I was dissatisfied with the quality of mine and the eventual encounter with their representatives. I did feel as though the temples were flimsy and uneven on my face. Though they cannot accommodate for my asymmetry, and I understand that. But what unfolded for a return was disappointing. As with any online glasses order, there is a possibility of not liking the glasses, it's just the risk we take. I feel as though their return policy is rather unforgiving of this inevitable occurrence. While I understand not repaying shipping, they deduct 30% of the customization fee for frames thereby creating an industry in itself of returns. Let's compare to it's counterparts in the online glasses industry: GlassesUSA -- First-time returns qualify for a 100% money-back refund. Zenni -- Eligible for a refund to your original payment method (excluding original shipping fees) or 100% store credit. Notice how the consumer is not punished for a return. Okay so big deal, you lost a little on the return. Expected because it was customized.. However, the customer service was trying. I spent days toiling for a return. Countless emails. (Yes, I could have called but their hours are strange and to be fair, most phone centers now are designed to keep you stuck in a phone tree.) I am truly disheartened by the entire experience. While I wish I could have done a store credit refund, I was ultimately turned away by the lack of communication and follow through. I do believe as an online glasses company, it should be expected you will have returns. I sincerely hope no one has to endure this company's process on returns. Thank you for your time

Can not see out of the glasses, love the frames I want to keep the glasses but what to do next for a new pair & trying to get a refund.

Numéro de commande : AOFR548143 Une honte, on nous indique un retour échange gratuit mais en fait quand on veut retourner et échanger une paire qui ne nous convient pas, tous les frais sont à notre charge !!! Alors autant dire que renvoyer des lunettes à 50€ ans californie, ça n’a strictement aucun intérêt puisque les frais seront équivalent au montant des lunettes !!!! Fuyez si vous vous dites comme moi qu’il est intéressant de tester vu que les retours et échanges sont gratuits!