aphrodites.comReviews of aphrodites.com

I ordered a mum to be necklace, there was no tracking on it, I emailed them and asked where my delivery was, they said sometimes it goes missing and they would re send again, 2 weeks later and multiple emails asking for my new tracking number it keeps getting passed back to the ordering department and told we will let you know as soon as there is an update, it is for my daughter for mother's day as her baby is due in Aug 23. Don't purchase, you won't get your items.

AVOID China made stuff and takes 1 month to get a delivery notification. Not received my item yet either.

AVOID AVOID AVOID. Their website states delivery in 7 - 10 days however the item was not dispatched until day 12 and then the item never arrived. PayPal dispute raised however due to 'tracking information' being provided by the company saying item was delivered they refused the claim.

Terrible company... 1-5 days shipping 🤣🤣 more like 15-20... Do not waste your time or money... Service is terrible

I wanted to write the whole story, all email exchanges but I ran out of characters and I am sure you've been through enough already, emails back and forth, no item, tracking not working, issue escalated but no response. You've waited long enough. If you have done so, here is my advice. After ordering from an AD I've seen on a social media site, I quickly checked out the website (didn't come to Trustpilot (should have done)) waiting over a 6 weeks for my item to be shipped and never arrived. Sounds familiar? So here is what I've done to get my money back remained calm through out all email exchanges(asking to track x2, asking for refund x3, asking for escalation x2), saved all emails, looked for the CEO's email address on RocketReach.com(you get 5 searches free when you create an account) no this is not an advert, but this is what I had to do. Who is the CEO of Aphrodite's? His name is on their About Us page! My last attempt I CC'd the CEO in the email still addressing Aphrodite's, than said they have 48 hours to provide me with a refund or I will take legal action and report them to trading standards. I've got my refund in less than 30 minutes and it was the CEO who I cc'd responded. There are many guidelines online if you search the term "online-orders-complaints-delivery-compensation", they are very helpful. Fight back! Don't let them take your money and not deliver. It may seem pointless but sometimes its the only way. Some companies have wonderful customer service, willing, helpful, will return your payment after you asked them first time. Aphrodite's is not one of these companies. I believe customers are not always right, but in my case, they confirmed themselves that the issue was on their end, therefor what more can I say if you are unable to ship my item, please do not make me beg for my money back. Would I have reported them to trading standards and take it to small claims court? I am as sure as I am writing this review that I would have.

AVOID AT ALL COSTS. Purchased an anklet for my partners birthday. Item arrived; all was ok. the item broke within a couple of months. They happily apologised and sent a replacement. So far, so good... Then the replacement broke within a couple of weeks. Emailed and requested a refund, they refused and just sent me another without my confirmation this was acceptable. The replacement arrived and broke within a couple of weeks again. I have sent images each time, and the respond quiet quickly, but will not refund my money and keep asking for more photos. Products as mentioned in other reviews are cheap and of extremely poor quality.

Absolutely disgusting experience. Having a problem with their shipping was the excuse we got. Stay clear of this company. Very dishonest!

1 month after ordering and still no item. Not much of a response from their customer service either so have had to open a dispute via my credit card company.