Americas Preferred Home WarrantyReviews of aphw.com

Repair Service Providers
Jackson, Michigan

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4.8

Excellent

Based on 1,785 reviews

Americas Preferred Home Warranty4.8

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About Americas Preferred Home Warranty

America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed.APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care.A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through:• What’s covered and how the plan works• How the contractor-of-choice process operates• The steps to file a claim with confidenceAPHW also offers a simple three-step claims process designed to make home repairs as smooth as possible:1. Call APHW when a covered item breaks down2. Choose and schedule your own licensed contractor3. Submit the repair details for reimbursementWith more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.

Americas Preferred Home Warranty (aphw.com) has 1,785 customer reviews on Folks Told, with an average rating of 4.8 out of 5.

Also known as: aphw.com
Website: aphw.com
Category: Repair Service Providers
Location: Jackson, Michigan
Listed on Folks Told: 2026

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J S.

Oct 31, 2023

COMPLETE and UTTER SCAM.

Utter Crap. We had a roof leak, the adjuster told us we needed the contractor to call when he did the initial evaluation. He did . It was going to be an estimated 1100.00. We were given the go ahead and the repair estimate was 2600. Long story short it was found to be an installation issue. And yes the very fine print does say they don't cover it. Reality is despite the brochures and the information they give to the realtors they deal with. They do not cover anything. My realtor was absolutely appalled, as they had told her this type of issue was covered. Save the money and take it to Vegas. You have a better chance at being covered. Update: Contacted them again to resolve the 1100.00 initial promise, they miss quoted the transcript ignoring the rep clearly stating he is approving the initial 1100.00. When asked for a copy of the transcript of the call I was told they don't provide them because it is against company policy. If you already have them record all conversations. Not only will they scam you they will then deny statements they have made. I had myself and my contractor on the line and both of us heard the confirmation. COMPLETE and UTTER SCAM.

Reply from Americas Preferred Home WarrantyNov 2, 2023

Hello J Sin, Thank you for taking the time to leave us a review. I can understand your frustration and I have reviewed your roofing claim. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. The Company is not responsible for repairs or replacements required as a result of improper installation. During my review, I see that when we initially spoke with your contractor, he was unable to give us a full diagnosis of the roof leak; the APHW representative advised that we would need all the information to make a determination on your claim, but no approval was given. However, once the contractor had examined it more thoroughly, it was stated that the cause of failure was due to improper installation, so we were unable to approve your claim at the time. Upon further review, however, the contractor advised that this was the standard installation at the time the roof was installed, however due to these types of failures, it is no longer done that way -- as a result, APHW now views this a normal wear and tear. I am happy to see that we have been able to make an adjustment in your favor towards assisting with your roof leak repair. We have left you a voicemail, and request that you please give us a call at 800.648.5006; Customer Care Support is available Monday through Friday between 8 a.m. and 8 p.m. EST to discuss your claim adjustment. Further information regarding your claim adjustment can be found in the online Claim Center on our website: https://bit.ly/3Q4YzP7. Respectfully, Customer Care Support Team

About Americas Preferred Home Warranty

Americas Preferred Home Warranty (aphw.com) has 1,785 customer reviews on Folks Told, with an average rating of 4.8 out of 5.

Also known as: aphw.com
Website: aphw.com
Category: Repair Service Providers
Location: Jackson, Michigan
Listed on Folks Told: 2026