AqaraReviews of aqara.com

Big thanks to Aqara technical support! They solved my problem quickly, communicated clearly and were genuinely helpful. Great service

Als ich technische Probleme mit meinem smarten Türschloss U200 bekam, wandte ich mich an den Support von Aqara. Die Mitarbeiter waren sehr bemüht mir dabei zu helfen das Problem zu beseitigen. Am Ende wurde mir zugesagt dass scheinbar defektes Schloss auszutauschen. Alles ging sehr schnell, verständnisvoll und freundlich! Herzlichen Dank

represented both the company and the customer well in my opinion

They took care of a defective unit EXTREMELY fast.

Great Support. They answerd my mail on sunday and send me a new device the next day. Perfect and fast support

I've opened a ticket regarding a complex issue and I've been impressed by the ability of the customer service to solve it.

Very quick response and good

Helped troubleshoot, and then escalated to a replacement device without any headache