ArhausReviews of arhaus.com

If I could give zero I would. The upholstery on the dining chairs is shoddy and looks horrible. They cost $649 EACH!! The driver said they would replace them so maybe they will do that but it will take weeks. The driver assembled the table and screwed the pedestal in backwards. I didn’t notice until they left and I was unable to reach anyone today who can help me. Maybe they’ll call back tomorrow I spent many thousands of $. This is pure GARBAGE and no one wants to help me. If they don’t make it right, I will contest my credit card charge. Big regret. Very big. DO NOT SHOP HERE. Crate and Barrel id a better alternative.

I purchased several rooms of furniture from Arhaus almost 4 years ago. The Paxton sofas in my family room faded, the fabric on the swivel chair in this room faded as well. I took out the extra insurance protection that I thought was supposed to cover wear. After sending many photos to their insurance company, I was refused service and supposedly nothing was covered. In addition, the black wood on our Tuscany dining chairs all have severe wear on the edges where a base cost of reddish paint is showing through. The black wood counter stools are also no longer totally black, but they all have a deep red/orange cast showing through. I also purchased an entire office in our home of Tremont furniture. None of the pieces are wearing well. The leather on the desk top is wearing and pitting. The edges of the desks and shelves are also showing severe signs of wear. After spending many thousands of dollars, I would never purchase another piece of furniture from Arhaus, as their furniture is very expensive.

Took an entire yr to receive my sectional. Waited because i wanted down fill. Seating is as hard as a brick. Even waited to see if would soften. Not so! Customer service was absurd. Spend your $$ elsewhere.

Horrible customer service. Purchased Oriel rug in brown came in wrong color. While I was on the phone with 4 different customer representatives I noticed the rug had a tag on the back side as it was a floor model describing the different sizes etc.and where to buy. I also noticed it was not new! While I was on the phone I thought this rug should be sold in a outlet center not sold as new, especially since it's now on my floor and I have dogs. It was my daughters birthday and I decided that if they would offer me a discount I would purchase for my daughter. I paid $600 in delivery and it seemed like good business to not pay another delivery charge so that someone else could get a USED RUG, but no they first agreed to a $400 discount which was less than the sales price today and then no, and then maybe someone will contact you and offer you a good discount to keep and reorder another rug. I was bounced back and forth between customer service reps with no resolve. I was offered something, then NOT! This company has great designers and love their furniture but NOT their quality or customer service. GOOD LUCK!

Many things were wrong especially customer service ...but also operations in general They delivered the wrong color couch, ( many 1000's) they delivered a stained upholstered chair (about $1200) , they delivered a defective large wall mirror (about $2000). they corrected the couch and the upholstered chair but not the mirror. Recently ( June'23 ) they sent me a chipped wood cabinet and a chair that had been previously repaired. I spoke with Akiko ( in their their customer service ...who said he spoke with his supervisor). He said they could not offer me any accommodation for all my troubles . They did arrange for an exchange. These exchanges seem to be sufficient solution to Arhaus.... for their mistakes ....even though you, the customer, is inconvenienced by having to suspend any appointment-making for that entire delivery day .. stay home the day of the exchange until they give their 2 hour "window", which they inform you of the night before ...by text. Arhaus has a different, separate delivery company which is no more, responsive nor cooperative,) ...a seam in their operation... that you have to deal with. Although I'v e done about $25,000 in business with Arhaus over the past year or so..it was to no avail. Arhaus..Quality, pricey furniture ...but not worth the aggravation ...STAY AWAY Update ....weeks later I was scheduled for a 3-7 PM delivery. The afternoon of the delivery, I received a text that my delivery was in California ( I'm in Washington state ) ..no apology ...nothing. I waited home fo r nothing. The best Arhaus could say was that it was out of their hands " take it up with Fragilepak" ...THAT'S A PRETTY BIG VOID IN THEIR OPERATION .. At Arhaus the right hand doesn't know what the left is doing..they just don't care I WILL NOT BE BUYING FROM THEM AGAIN AND RECOMMEND YOU DO THE SAME

Horrible customer service that lies to consumers. We ordered a sectional in October of 2022. We received part of the sectional but have yet to receive the rest. We contacted Arhaus but were told the piece had yet to be manufactured. It is now seven (7) months later, and when I call customer service, they keep me on hold and either tell me nothing or hang up in the middle of the call as if it dropped. After I filed a BBB complaint, I received a call saying that the delay was because they had to send us a piece of material for our approval of the color. Think of how ridiculous this is. They gave you part of the couch, and they say they are waiting for our permission to color the connecting piece of the couch. What? I am going to get a different color for the connecting portion. Anyway, they can't get their stories straight. The other customer service says that the piece still needs to be manufactured. Now they are offering to refund the cost of the connecting portion, which renders the other two pieces useless. I swear that I had better customer service at Walmart. This was an $8K+ couch.

UNHAPPY CUSTOMER. 6 years ago I paid a lot of money for a Landsbury sofa and opted for the Worry Free protection because I have small children so it seemed like the right thing to do. The initial delivery of the sofa and the subsequent years went fine until we had an incident on the sofa and needed to utilize the Worry Free protection plan. That's where the nightmare began. I called and they said the would replace the entire portion of the sofa - so that made me happy. HOWEVER, when the order arrived 6 months later (yes everything takes that long) it was the wrong part of the sofa so naturally I refused and called the Concierge to get it replaced. They didn't apologize for the inconvenience. They said they needed to send a swatch for my approval however they never did that the first time. Another few months go by with no swatch and no sofa and I called back a number of times and was sent back and forth between folks that just didn't seem to give a s**t about their errors. It was like they kept no records of conversations. Finally, after a year of no replacement chaise and no follow-up, they told me they discontinued my fabric so they would see if they could get approval for a reselect on a new sofa. Well, that went back and forth and then they told me that that would - I went into the store and placed the order and was told it would take 8 weeks - it took 5 months. Oh and I needed to pay the difference in the cost of the sofa because when I purchased it 6 yrs ago it was much less - inflation! So a few thousand dollars and 5 months later, I finally receive the sofa, and low and behold they GET IT WRONG AGAIN. They did send me 2 out of 3 of the correct pieces but the middle portion is completely wrong. OK so I call back, and go to the store, show them a pic of the sofa, and they look at me and say "That's awful that's so wrong. I have customers that order $100,000 and they get it and everything is perfect and then there are customers like YOU that pay way less and they get everything wrong. I guess it's the luck of the draw for you." REALLY? That is your response? There was no sympathy and zero willingness to help me fix it. Instead I am on the phone with them back and forth for another few days with zero resolution. SO here I go again, almost 2 yrs later and I still do not have the right item in my home. I called Concierge and they of course blame the store for giving them the wrong sku on the order and the store of course blamed the Concierge. How about someone just takes some accountability and say I am so sorry we've messed this up AGAIN and we want to make it right. Not only are they incredibly unhelpful but they told me it will take another 8-16 weeks. Why is the order that is wrong (and their fault) going to the back of the queue? It should be fixed immediately. They do not expedite anything that is wrong. They do not take accountability. I really wanted to like this company because I do love the furniture and the design aesthetic but I am going to find it incredibly hard to purchase anything from them again, or recommend them to anyone. BUYER BEWARE. DO not buy from ARHAUS. The quality is nice but the chances of you getting the correct item and you being happy is pretty small. Not worth the time and money. I would just go to Restoration Hardware or Pottery Barn if I were you.

Horrible customer service and just like everyone else we waited over 9 months for a TV console, and it was defective. Overpriced and quality is poorly made.