ArhausReviews of arhaus.com

Bought a dining table and all went well, came when promised. Ordered 2 dining chairs on 10/28. Delivery date was suppose to be Jan. 10th. Still waiting, every time I call I hear it's going to be next week. Chairs went on sale during long waiting time you would think I should get that price. Very disapointed!!

I bought a floor sample mattress at arhaus store, they put a red sticker sold on the mattress, they then gave me a delivery person they used to arrange for delivery, after i connected with the delivery person, i called arhaus back to finalize the purchased and was told that it's their corporate policy they cant sell me the mattress, i called their corporate office 866.427.4287 and was told that there is no such rules and they called the store and the person who answered was evasive but they will escalate the case, gave me a case #, no result. dishonest and not trustworthy, spend your monies somewhere else

Arhaus? TERRIBLE CUSTOMER SERVICE! BOTTOM-OF-THE-BARREL CUTOMER SERVICE! Save yourself trouble and time and DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Four designers and several friends warned me against buying anything from Arhaus. Since I was purchasing only a single item, a chandelier, I thought it would be straightforward. Nope. The item, which I purchased at sale price, was far too large when it arrived. I sent it back at the time of its arrival with the Arhaus delivery guys, but Arhaus would not honor the sale price for a smaller chandelier of the same make. The good news? I found the identical item for less than the Arhaus sale price. In addition, it is arriving far sooner than Arhaus could manage. AVOID ARHAUS. What a dopey company with customer service representatives who have no understanding of the fundamentals of customer service and cannot think outside the box to do the right thing. I would be embarrassed to work there!

Do not shop at Arhaus—you’re wasting your money and get an infested furniture. I purchased a log bar from them last year, and it developed multiple holes, dust piles, and a significant number of bugs actively crawling out, clearly indicating a severe, ongoing pest infestation. This poses a serious risk to my home environment, yet Arhaus claims there’s nothing they can do. On top of that, their customer service is incredibly arrogant—they even hung up on me when I tried to discuss the issue. For the premium prices they charge, I expected high-quality products and respectful treatment. Instead, I’m left with a potentially hazardous piece of furniture, extra costs for pest control, and no help from Arhaus. Think twice before spending your money here—if something goes wrong, you’re on your own.

We purchased the Oakley Table Lamp. The lamp is lovely. However, the suggested buld they sell you does not fit the harp in the lamp. Even if you did somehow stretch and bend the harp to allow the bulb to be put in, the bulb is about 1 and 1/2 inches taller than the shade. Why would they suggest you buy a bulb if that bulb literally cannot be used with the lamp. I reached out to Arhaus on Dec 10, 2024 to try to see if they knew there was an error and had a lightbulb that actually fit the lamp they were selling. As of today, Jan 17, 2025, they have still not responded to me. So, I'd give 4.5 stars for the lamp, 0 stars for the bulb and -5 stars for the customer "service" both recommendations from their website and responsiveness. That averages out to -0.2 stars, but I had to give them at least one to be able to write a review.

DO NOT shop at Arhaus, they have the absolute worst customer service. My wife and I have spent so much money here and we even convinced our parents to get a coburn motion couch worth over $10k from them. Everything is great until you have an issue, then they are the most arrogant and unhelpful company you can ever imagine. My parents sat physically on a couch in their demo room at the store and ordered it because it was comfortable. The couch gets delivered and it is significantly less comfortable than the one they tested in the store (same exact couch model). We called and complained and asked for a resolution/return and all they could say is the couch can't be returned and we are out of luck! They didn't offer any alternative resolution and the person on the phone was very condescending and illogical. He was saying "oh well the couch in the store is more maintained so it's expected to be more comfortable." We bought the couch just a few months ago, it hasn't even been a year so that makes ZERO sense! I am still stunned that they didn't care about the quality of their furniture not being up to par and just flat out refused to offer any sort of resolution or help. I will never shop with them again because I'd rather spend my hard earned money with a business that values me as a customer and cares about my overall experience and is committed to making things right when issues arise.

Sales great, furniture great but delivery the worse!!! My friend who spent a ton with them had same experience as me. I recently ordered 2 lamps to be deliblvered no latter than end of November. Still no lamps. Customer service nice but for weeks was told they would be in the next week. Wrong! Thanks for nothing Arhaus.

Sadly, as much as I thought I would love my new sofa ($10,000.00 in price), I do not and would NOT recommend this sofa. While it is physically beautiful- it is made is a way to fool the customer. NONE of the cushions can be flipped over. Therefore - it is designed with the fabric only on one side. Competitors such as Pottery Barn offer sofas with just as much beauty and they last wonderfully ( 13+ years) and can be flipped over to extend the wear. Never again will I buy from this company. It feels like they tried to fool me!