Poor
Based on 50 reviews
Army Navy Outdoors2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Army Navy Outdoors has been in the military surplus business since 1972. We operate within 80,000 square foot warehouse in Greenville, Texas, stocked with genuine government-issue surplus, tactical gear, medical supplies, and outdoor equipment. Surplus is not a side business for us. It is what we have done for over fifty years.We know this gear because we handle it every day. Every used item gets inspected, graded, and repaired if needed before it ships, so you get the real service life of equipment that was built to a military specification and tested in the field. Good customer service means being there when it counts. If a carrier misroutes a package or an order needs attention, our team works to make it right. We want to speak with our customers. Have a question about an item's condition, whether something is real issue or which product fits your need? You will talk to someone who knows the gear and gives straight answers.
Army Navy Outdoors (armynavyoutdoors.com) has 50 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 25 reviews with 1 star · Clear filters
John M.
I was looking at Longjohns, and to get shipping, I had to put information on the site and then delete it. Later, I got an Email saying thanks for the order. They made an account for me and charged me. Their returns do not pay for shipping and charge more than the item value, they sent the wrong size as well.
Omar A.
I recently placed an order with Army Navy Outdoors, but FedEx delivered it to the wrong address. This was proven by the delivery photo provided by FedEx, which shows a front door completely different from mine. I immediately contacted Army Navy Outdoors both in writing and by phone to resolve the issue and request a refund. Unfortunately, my experience with their customer service was extremely frustrating. Vicky, the customer service supervisor, was very rude and unprofessional during our call. Despite more than 7 days having passed since FedEx failed to recover the package, she refused to process the refund and treated me as if it were my fault. Now, after receiving an email stating that an investigation has been opened, I’m told they cannot issue a refund until it’s concluded. What responsibility do I have in this issue between the seller and the carrier? I don’t believe Army Navy Outdoors has a policy that allows such a lack of accountability toward their customers. It’s unacceptable for a supervisor to treat customers so aggressively and disrespectfully, especially when the rest of the team has been polite and professional. I hope someone from Army Navy Outdoors with common sense and respect will contact me to resolve this issue sensibly and courteously. I have recordings of the calls that demonstrate my friendly tone and clear questions, as well as the aggressive and evasive responses I received. In the meantime, I warn other buyers to be cautious, as they could go through the same ordeal if FedEx or the carrier chosen by Army Navy Outdoors fails to deliver correctly. I have another purchase pending, but I will only proceed if this issue is resolved favorably and respectfully.
Reply from Army Navy OutdoorsAug 1, 2026
Thank you for the feedback, and we're sorry this order was such a frustrating experience. When a carrier delivers to the wrong address, we open a claim with them to recover the package, and we're able to issue the refund once that process confirms the misdelivery. We know the wait is the hard part, and your refund was processed. That timing is a carrier requirement on our end, not a reflection of who's at fault, and we're sorry if it came across that way. We also take how our team treats customers seriously.
Jonathan F.
Honestly wish I’d read here before buying. Super slow shipping rude customer support (Vicky) and once they missed my shipping window and asked for a refund they marked it shipped and printed a label. Still not shipped. So after 3 weeks, no boots, missed my date had to spend more money and then she continues to treat me like she’s been helpful.
Andrew
To start with they advertise as a Australian based company .But the send products fron New Zealand. I ordered swiss army boots size 8.5 they send the wrong size and now i have to pay to send these boots back . that do not fit to exchange for the right size if in deed they have my size to pay again to get the correct order . why didnt they send a email stating thry did not have my size before sending from new zealsnd to Australia the wrong order.
Tom B.
Hi everybody, I am a Marine and I ordered three cases of MREs from army Navy outdoors.com. I proceeded to test one of them the charcoal never ignited with the water. Then I tested another then another then another and after that I gave up. This is a scam if you look on their website it's all five star reviews but if you dig deeper you will find everybody is dissatisfied. I reached out to customer service they wanted video and pictures I sent it to him real time. Then they sent me another AI response saying they couldn't open it up because it's security protocols and they wanted me to send screenshots it is a scam I repeat a scam it cost me $100 to find out to never do business with them again. Buy beware do not ever buy from this site. God bless and semper fidelis.
Patrick T.
I will give them ONE VERY RUSTY STAR. Vicki and her poor supervision level decisions and attitude lost them a few stars all by herself. Vicky is rude and I will add, is a great "gate keeper" (not worthy of any stars). Getting no where with her, I asked to speak with her supervisor or the owner of the company she said the owner does not take calls like this and she was the supervisor. She insulted my intelligence by saying "our customers are prior military and they know about our products", wow, yes she did. As if to say civilians are not qualified to understand their products. I told her I was prior military and I took that as an insult. I told her because of the company's poor descriptions, I expected a full refund. I told her I will be writing reviews that anything less than a full refund isn't worth their bad reviews. She insisted that I would not be getting a full refund. They have poorly written descriptions and advertisements. The item I bought was wearable and I received a Medium size when I expected a large. No size offering was presented at checkout. I pointed out both concerns mentioned above to Vicki, with no appreciation or indication that she would have that addressed or corrected she stuck to her insults. The item I bought was supposed to include another item but it did not. The description even said "this and that" implying 2 items. No, I don't want to tell you what I bought on this platform. So much for their so called "Happy Refund", sounds more like a not so happy ending G.I. , "wink".
Chris T.
After ordering two cases of MRE’s and finding that not one of the meal heating bags worked, I contacted army navy outdoors. I was promptly informed of the contents of the meal pack and told they would in no way guarantee that they would work. So if in an emergency you want to try to find comfort in the meals you have, order elsewhere.
A G.
I bought a USN navy pea coat for my retired, Navy vet, husband. When the coat arrived the arms were too long so I tacked up the left and when I started on the right I realized it was a good inch shorter. Upon full inspection of the coat I saw the entire lining had faulty quilting which was coming apart in numerous places. Also some of the button holes were not oversewn. And, upon handling the coat just tacking up the sleeve, the wool started to pill. When I called and emailed customer service it was a nightmare! I accept I can't return the item because I tacked up the cuff, but I have issue with the fact that they advertise they inspect every item before it goes out. I also asked to talk to the owner (there's only 13 employees) because I was getting nothing but rudeness from the customer service supervisor Vicky. No dice. I wanted them to notify the manufacturer or whomever they purchased these coats from, and look into this defect. Again, no cooperation, they don't feel it's necessary. They actually told me, "what do you expect, its not like its a $300-400 coat" (it was $118) and told me I would have had to return the coat in an unaltered condition so THEY COULD RESELL IT! They would have pawned this defective coat off on someone else! I have reported them to the BBB. If you read the other reviews, take note the 5 star review from Vicky Cloud is actually the supervisor of customer service that was so difficult and rude. This company has also disabled Google reviews which says A LOT!
