Aroma360Reviews of aroma360.com

PLEASE DO NOT START A SUBSCRIPTION WITH THIS COMPANY! THIS IS A SCAM! I’ve been trying to cancel this for 5 months now, I’m speaking to foreigners with broken English, THEY CONVINCE YOU TO SIGN A CONTRACT WHICH THEY WILL USE LATER AFTER 30 DAYS TO TELL YOU THAT YOU CANNOT CANCEL FOR 3 YEARS. THIS IS ONE OF THOSE SCAMS USED TO ROB ELDERLY PEOPLE AND FOLKS WHO DON’T READ THE CONTRACT IN FULL. I COMPLETELY MISUNDERSTOOD THIS FOREIGN WOMAN WHO PRETENDED LIKE SHE WOULD BE MY GO TO PERSON FOR ANY ASSISTANCE IN THE FUTURE. I TRIED TO CALL HER BEFORE MY 30 DAY TRIAL AND COULD NOT REACH HER …SHE WAS GONE. THEY KEPT FORWARDING MY REQUEST TO OTHER CONTACTS OF THE COMPANY WITH ENDING NO RESULTS. THEY DO THIS ON PURPOSE BECAUSE THEY KNOW THAT ONCE THE 30 DAY DEADLINE GOES INTO EFFECT…THEY GOTCHA!! SO PLEASE DON”T SIGN !!!!

I purchased a mini diffuser from this company and "won" a free car diffuser to go with it. Within 5 minutes of placing my order, I got a call from the company. I can't tell you how much I regretted answering that call. I was told the diffuser I bought would not scent my house daily (which is not mentioned anywhere in the product description) and that I would need a bigger one that can handle everyday use. The guy on the phone was very friendly, personable, and made me feel like I was in good hands. He said he can get the bigger one sent to me for free, as long as I subscribe to monthly oil shipments. He emphasized I had a 30 day risk free trial. I was at work during this call and was trying to get off the phone and just agreed, figuring I would just cancel when I got home. Four messages were sent to the "VIP concierge" with no response. My husband then tried calling multiple times with no answer. When he finally got someone on the phone, they literally would NOT let us cancel. They kept transferring the calls, and he began to be more aggressive and yelling at these people. The "manager" he spoke to kept asking us why he want to cancel, and why we can't afford it. We kept saying "please just cancel" about a hundred times and they kept trying to offer us lower rates, different plans, etc. my husband was fuming at this point, practically screaming because we were on the phone over an hour. It was only after literally threatening to come to their headquarters in Miami that the company finally said they will cancel it and we would get a confirmation email. I got a confirmation that the cancellation was "scheduled", but nothing else. I had to call my bank to block any payments through Armoa 360 because I didn't trust them, I changed my card number as well. Whatever you do, please do not sign up for ANY subscriptions with this company. It seems like the machines are cheap and break within months. This is a huge scam, and I'm shocked no one has shut them down. I can't believe a relatively well-known company can continue to operate like this and refuse to cancel subscriptions

If I could leave -5 I would. Worst product ever. It’s super complicated to program. 3 of my minis broke in less than a year so If I want fixed I have to pay half . The absolute worst high pressure sales locked us in to 5 years of paying for this scam. STAY AWAY THE COMMERCIALS ARE SUCH A SCAM. Other companies out there like aroma retail that don’t have phyvotic sales people calling after a purchase to upscale my husband into 5 years of this junk. Can’t pay it off either: I actually hate this company.

While the oils themselves smell nice, everything else about this company is a nightmare. Product Quality Issues: Both diffusers I received broke within 30 days of use. They replaced the first one, but the second also broke immediately. I gave up dealing with their faulty products and bought a diffuser from another company that actually works. The Real Problem - Cancellation: Trying to cancel my subscription has been deliberately obstructive: Sept 1: Submitted cancellation through their vip.aroma360.com portal - no response, no record of my message Sept 23: Requested cancellation again through Aroma 360 Concierge Oct 8: Finally got a response (15 days later) telling me to call Oct 10: Called as instructed, left on hold for 10+ minutes with no answer After FIVE WEEKS of trying to cancel in writing through their own systems, I had to block them on my credit card. Bottom Line: They make canceling nearly impossible. If you subscribe, expect to fight your way out. Their customer service is unresponsive, their hardware is cheaply made, and they don't respect your time. Save yourself the hassle and choose a company that values its customers. I would not recommend Aroma 360 to anyone.

I placed an order this morning. No subscription service, just a mini diffuser and a couple bottles of the oils. Within 2 minutes of placing the order online, I received a call from aroma360. I didn’t answer it as the voicemail left was from an Indian speaking woman so automatically think SCAM!!!! Now just 2 hours later I have received about 5 more calls, voicemails and texts from different sales reps. I am blocking them all. Have gotten ChatGPT to write up a sample email that I sent to aroma360 customer service telling them to cease marketing calls. Maybe it’ll work.

$8500 piad for subscription called VIP. Broken diffusers sent with over priced and paid subscription. Call centers with really no customer skilled peoplehired from all around the world. To excahnge diffusers, they want me to sign another subscription. Becasue the $8500 subscription has 500 ml bottles. But the new diffusers are with non refillable bottles. And then when you.dont want to spend another $8500 for 36 month subscription, they hang up on you or curse u. Run run run

The worst customer service experience! I was unknowingly placed on a membership, and they’ve been sending products to a location more than 100 miles away from me .. a place I’ve never even heard of. Despite that, I’ve been billed four times. I called multiple times to request a refund and stop the recurring charges. Each time, I was told that someone would call me back — but no one ever did. Extremely disappointing and unprofessional.

I've never been harassed so much by a company via phone calls just for placing an order of their product. I would have never purchased if I knew they'd call me for weeks about trying to get me to enroll in their monthly oil plans. They leave multiple voicemails. It's so aggressive. The diffuser is complicated and I would genuinely return the product solely based on how harassing they have been after I purchased.